Vodafone

Lavorare a Vodafone: panoramica dell'azienda e recensioni

Vodafone
Vodafone
3,7
442 recensioni
Valutazioni di Vodafone
3,7
Valutazione media di 442 recensioni su Indeed
3,5Equilibrio vita/lavoro
3,3Retribuzione/Benefit
3,0Stabilità e promozioni
3,2Direzione
3,7Cultura aziendale
Sede amministrativa
HQ The Connection, Newbury RG14 2FN
Dipendenti
Più di 10.000
Fatturato
Da 25 mln a 100 mln (USD)
Settore
Telecommunications

Posizioni più comuni presso Vodafone

 Stipendio medioFascia di stipendio
2 stipendi indicati
850 €
al mese
100 €-1.900 €
3 stipendi indicati
1.400 €
al mese
300 €-2.900 €
2 stipendi indicati
1.375 €
al mese
200 €-3.000 €
2 stipendi indicati
1.275 €
al mese
400 €-2.400 €
4 stipendi indicati
1.250 €
al mese
600 €-2.100 €
Soddisfazione per lo stipendio
42%
dei dipendenti è soddisfatto della propria paga
Basato su 762 recensioni

Recensioni di Vodafone

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KundenbetreuerinTele SatışTele calerTele-salesTelecommunications OperatorTelefonistaTelekominikasyon MuhendisiTelekommunikationsberaterTelekommunikationsfachberaterTelekommunikationsverkäuferTelephone switchboard operatorTelephonistTelepower CasualTellecallerTellicallerTemizlik Ve Çay ServisiTemp forceTerminalistaTesorero/aTest AnalystTest LeadTest TechnicianTrabajo en área de cierre de portabilidadesTrabalho temporárioTrade RepresentativeTrade marketing specialistTrading ManagerTrainee ManagerTraining SupervisorTranslatorTsmTsoTécnicoTécnico de VendasTécnico/a de comunicaciónTécnico/a en mantenimientoTécnico/a en telecomunicacionesUK Account AdvisorUK International account adviserUnix System AdminUser Acceptance Testing (UAT)User Experience DesignerVGS VISPL Support anaylistVedoucí PracovníkVendedor ComercialVendedor/a de serviciosVendedor/a juniorVendedor/a por teléfonoVendeuseVentasVerify OfficerVerkaufsmitarbeiter (m/w/d)Verkäufer Außendienst (m/w/d)Verwaltungs AssistentinVeterinario/aVice President of FinanceVice President of SalesVodafone - TemporaryVodafone AdminVodafone Discover GraduateVodafone Ireland FoundationVodafone RepresentativeVodafone VSRA ProvisioningVodafone callingVodafone shopWarehouse ManagerWeb Chat AdviserWeb DeveloperWeb Optimization SpecialistWeb and chat representativeWindows System ExpertWissenschaftliche HilfskraftWork Experience PlacementWritten CommunicationXXXYonetici SekreterYouth Sales RepresentativeYönetici AsistanZMEZakelijk AccountmangerZonal HeadZone Retail HeadZákaznická Podporaactivation officerasistente clientiassistente customer retentionbackandbackhand excutivebackofisscafé bar pub de nochecall agentccacollection recoverycollectorconsumer carecustomar care dept excletion dept.customer loyaltycustumer servicedata opertorempleadaemployyeendgineerexperiencefidelizador cuentasform fillingfraude.- Analistaimpeigato alle telecomunicazioniinbound Processinpiegatointernational account advisorinternet and business solutionkafr elshiekhlojistamanagernononeofficer-activationprepaid to postpaidprivat und Geschäftskundenbetreuerprocess Leaderretail coordenetorsalessalse officersels execitivesr.extechnical cable and fiber optictechnical supporttenik experttsoupgradesvarios puestosvendedoorvodafonevodafone account advisorvodafone exucutive officervodafone idea cellular LTD job Regardingvodafone india pvt . ltd.vvvvvvwholesale receivable collectionx InterconnectÇağri Merkezi̇Çağrı Merkezi ElemanıÇağrı Merkezi Müşteri DanışmanıÇağrı Merkezi UzmanıÚklidÜrün FotoğrafçısıİnbaundŞoförΕιδικός Ομάδας ReadyΕξ. ΠελατώνΕξωτερικήΕξωτερικη ΠωλητριαΖητείται Υπάλληλος ΓραφείουΠωλητής Κινητής ΤηλεφωνίαςΠωλητής ΥπηρεσιώνΣύμβουλος Εταιρικών ΠωλήσεωνΤηλεπικοινωνίεςΤηλεφωνητριαΤηλεφωνική ΕξυπηρέτησηΤηλεφωνική Επικοινωνία Και ΥποστήριξηΥπάλληλος Εξυπηρέτησης ΠελατώνΥπάλληλος ΚαταστήματοςΥπάλληλος Τηλεφωνικής ΕξυπηρέτησηςΥπαλληλος ΓραφειουΥπευθυνη ΚαταστηματοςΥπευθυνος ΠωλησεωνΥπεύθυνος Τομέα Πωλήσεων (account Manager)Υποδιεύθυνση καταστήματοςΥποψήφιοςτεχνικο τμημα tsr
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Promoter | Italia | 25 nov 2020
Una truffa a tutti gli effetti.
Ho lavorato in uno stand per circa un mese. Ci sono stati due colloqui, finiti (magicamente) a buon fine. Aggiungo un dettaglio: non mi è stata consegnata una copia del mio contratto di lavoro, però è stata anche colpa mia, che stupidamente non ho chiesto questa copia. In tutto ciò, sono stat* pres* in prova per un mese sentendomi dire "Devi solo avvicinare il cliente, che la chiusura del suo contratto telefonico verrà gestita dai tuoi colleghi più esperti". Come non detto: in pochi giorni pretendevano che io chiudessi contratti, sapendo a malapena le offerte (che cambiavano ogni due settimane) da proporre ai clienti. Comunque ho provato lo stesso a fare del mio meglio e ad avere più contatti possibili con la gente, fermando persone, chiacchierando con loro per cercare di capire i loro interessi e offrire loro il contratto migliore, ricevendo anche complimenti dai colleghi, che vedevano mi stessi impegnando. Però, già dai primi giorni, non sono stat* seguit* nemmeno dal "capo", che continuava a smanettare al telefono, mentre io ero sbattut* in mezzo alla gente, senza sapere che fare e che dire per avvicinare qualche cliente. Con colleghi, tuttavia, c'è sempre stato un rapporto più che buono e abbastanza sostegno dalla loro parte. Dopo neanche aver finito il mese di prova, un giorno, alla fine di un mio solito turno, sono arrivati i responsabili dello stand a dirmi che dovevo dare le dimissioni, perché non ho raggiunto gli obiettivi iniziali di tot contratti. Tutto bene, avevo
ProAlcuni colleghi simpatici, pausa caffè/sigaretta.
ControTutto il resto.
4,0
Organizzatore eventi | Milano, Lombardia | 25 apr 2019
Azienda dinamica e a livelli molto competitivi
Ho iniziato a lavorare per la Omnitel Pronto Italia nell'Ufficio comunicazione a Ivrea quando la Telecom deteneva ancora il monopolio. E' stata un'avventura emozionante e indimenticabile. Da un ristretto gruppo di persone, Francesco Caio è stato in grado di mettere insieme un team affiatato e capace di collaborare in perfetta sintonia con le società di telefonia mobile Americane che davano un supporto di consulenza..Il nostro gruppo iniziale, estremamente affiatato, si è ingrandito sempre più, ma siamo sempre riusciti a mantenere un clima spensierato e amichevole. Benchè lavorassimo a ritmi frenetici, a volte durante il week-end, a volte durante le feste o spesso fino a tarda notte, la compagnia era ottima, ci ordinavamo la pizza e continuavamo a lavorare. Omnitel è sempre stata un'azienda dinamica e giovanile. Il lavoro era però perfetto per chi era indipendente e non aveva problemi di orario. La gratifica economica non corrispondeva alle capacità o quantità di lavoro effettuato. Il top management ha sempre tracciato una linea di confine tra laureati e diplomati senza dare possibilità di accesso a cariche di livello più alto agli stessi dipendenti con capacità tecniche a volte persino superiori.
ProDivertimento, nuove conoscenze, approfondimento professionale
ControRitmi frenetici, poco tempo libero, salario non adeguato, limitato avanzamento professionale
5,0
Personal trainer | Ivrea, Piemonte | 14 mag 2018
Ambiente lavorativo molto stimolante
Una tipica giornata lavorativa: lezione dalle 9 alle 13, poi i nuovo dalle 14 alle 17, 3 giorni alla settimana. Lezioni di gruppo (circa 8 per ogni gruppo) e lezioni one to one tipicamente con la dirigenza. Ho imparato moltissimo nell'affinare le tecniche d'insegnamento, adattando la teoria imparata alla realtà "sul campo, imparando cosa funziona e come. I miei studenti erano tipicamente intelligenti, motivati e coinvolti. Grazie alle loro domande e le loro osservazioni ho affinato le tecniche , ed approfondito la conoscenza di quelle che sono le dinamiche di gruppo. La parte più difficile mio lavoro: mantenere la proverbiale calma e sfoderare rande pazienza nei gruppi beginners, dove è molto più difficile utilizzare il mio metodo (una full-immersion), convivendo con la frustrazione degli studenti, invece di "cedere" Le referenze che mi hanno scritto (vedi profilo Linked in mi confermano che ho fatto un buon lavoro!). La parte più piacevole: lavorare con studenti intelligenti e motivati, in un ambiente molto stimolante , ben strutturato, piacevole, con tutti gi strumenti informatici necessari per svolgere lezioni 2.0
ProAmbiente molto piaevole, studenti intelligenti e motivati
ControStudenti molto competitivi tra di loro, a volte anche aggressivi e maleducati l'uno con l'altro
3,0
Project manager | Milano, Lombardia | 30 set 2022
Competitivo, stressante ma dinamico
L’ambiente di lavoro è molto competitivo, poco collaborativo e poco trasparente. Mi è capitato più volte di parlare con persone dello stesso team che mi davano informazioni contrastanti perché non allineate fra di loro. Non v’è quasi mai team e gioco di squadra. Non sono sempre chiari gli obiettivi aziendali e ci si sente spesso sballottolati da un progetto all’altro senza una visione chiara. Magari capita di lavorare settimane a progetti dal quale sembra dipendere la stessa Vodafone, poi questi non vanno in porto e nessuno te lo dice, semplicemente si passa al prossimo progetto vitale. L’ambiente è dinamico quindi non ci si annoia, ma spesso questo dinamismo porta a riorganizzazioni aziendali che non tengono conto del dipendente e delle sue ambizioni professionali. Tuttavia se si è in gamba è molto facile avere una promozione. La cultura è spesso tossica, il dipendente medio rimane fino a tardi facendo finta di lavorare o prolungando riunioni inutilmente, solo per fare vedere e vantarsi del fatto che si lavori tanto. Alcuni lavorano anche in ferie e se ne vantano.
ProBuono pasto 7, 5€, smart working 3 giorni a settimana, molte ferie e possibilita do carriera
ControPochi/nessun benefit, orari lunghi inutili, sede fuori mano
2,0
Store specialist | Provincia di Milano, Lombardia | 24 gen 2017
Ambiente lavorativo che trae in inganno
All'inizio sembra tutto bello, ambiente stimolante, stipendio con fisso da commessa più incentivi in base alle gare fissate da vodafone sul negozio.passando il tempo ci si rende conto che in realtà questi incentivi anche se si prendono le soglie, non si vedono mai perché chi gestisce il negozio per "galleggiare" se li deve intascare, modificando le gare a proprio piacimento.forse Son capitata a lavorare nel negozio sbagliato con persone poco oneste, ma consiglio a chiunque voglia lavorare in un centro vodafone di stare ben attenti a chi gestisce il negozio e come lo fa.devi essere disposto a far dj tutto, con orari allucinanti, mai ferie o permessi e una paga base da fame e se poi trovi chi non paga gli incentivi o gli straordinari ti vien voglia di scappare a gambe levate.lo stress e' veramente alto ( clienti critici in ogni momento, corsi di formazione obbligati e non pagati, sistema di incentivazione che non funziona, pretese altissime e i benefici ben pochi)
ProFondo est
ControNessuna pausa, poche ferie, promesse di incentivazioni Mai mantenute, alto stress
3,0
CRM analyst | Milano, Lombardia | 30 ago 2013
Nulla è come appare...
Premetto che in Vodafone sono stato impiegato nella Direzione Customer Operations di Teletu. Tutti immaginano che Vodafone sia un luogo di lavoro ipertecnologico, iperorganizzato, con procedurechiare ed seguite alla lettera. In realtà non è proprio così... almeno per la stragrande maggioranza delle direzioni. ll clima lavorativo è gradevole, anche se, essendo un interinale, ho avuto sempre la sensazione che esistesse una "distanza" fra i dipendneti e i "consulenti". L'orgnizzazione interna, invece, presenta delle pecche a dir poco imbarazzanti, in considerazione della reputazione del brand per cui si va a operare. Mancanza di programmazione, coordinamento, KPI da raggiungere non ben determinati, sistemi assoutamente non adeguati... Insomma, navigazione a vista. Personalmente la giornata lavorativa si svolgeva in questo modo - acquisizione dei dati di logistica dal nostro sistema e dal nostro fornitore - elaborazione giornaliera di un report con le percentuali di consegna e le relative tempistiche attraverso un DB acce da me creato.
5,0
Addetto/a alla vendita | Agrigento, Sicilia | 31 gen 2018
ambiente lavorativo molto stimolante
Questa azienda mette a disposizione un ambiente lavorativo molto dinamico e stimolante. Il negozio nel quale lavoravo si trovava all'interno di un centro commerciale e la mia Giornata lavorativa era composta di 6 ore su turni settimanali di diverse fasce orarie,con mezz' ora di pausa pranzo e altre due pause da 15 minuti ogni due ore e trenta circa. Eravamo organizzati in team di circa 5 persone. La parte più difficile era la gestione dei clienti problematici, che riuscivo a gestire con professionalità e mantenendo sempre la massima delicatezza. Questo lavoro è piacevole da vari punti di vista: si ha la possibilità di essere sempre aggiornati sulle nuove novità tecnologiche; si sta a contatto con il cliente e quindi si conoscono tante persone; si ha la possibilità d'imparare sempre qualcosa di nuovo, poiché bisogna essere sempre aggiornati; si impara l'utilizzo di diversi sistemi gestionali.
Proaggiornamento costante
Controin certi periodi il normale stress dovuto al raggiungimento degli obiettivi
3,0
Planner | Milano, Lombardia | 8 apr 2017
Great potential - undeployed
My job is a lot about problem solving. It is essential for every CRM strategy to fall right in place, in order to not risk harming our consumers'satisfaction. Optimization, cost and time efficiency, innovation in channels and service models are the key to a cutting-edge CRM experience. Customer Care is certainly a core value of the company. I always feel supported by my colleagues. In more than a single occasion, they provided me with feedbacks, assistance and utterly valuable personal experience. On the negative side, however, I have seen really awesome people working hard and passionately, being taken for granted. Their efforts barely acknowledged. Or even worse, people with really valuable skills which just laid hidden and undeployed. most of them end up leaving the company. I think a quantum leap would be achieved, if the company would actually try to listen more carefully to its employees.
ProGreat people
ControConfused structure and messy organization, especially when it comes to HR
1,0
| Milano, Lombardia | 5 dic 2019
Ambiente altamente competitivo e stressante
A Milano il luogo di lavoro è nuovo e moderno, la gran parte dei colleghi è giovane perchè la politica adottata per quelli di una certa età è risaputa. Si lavora molto, ben oltre le 8 ore tradizionali, un po perchè sino alle 10 la maggioranza dei dipednenti è ancora al bar interno a fare colazione e spettegolare, un po perchè la gestione delle attività è randomica e disordinata. Si millantano politiche di gestione efficienti e performanti, quelle che dovrebbero rappresentare una razionalizzazione dei processi per portare in porto le attività , invece si perde ancora piu tempo. Competizione sfrenata, falsità e ruffianerie sono all' ordine del giorno. Le persone sono tutte un po infighettate, pensando di essere superiori agli altri, quando sono semplicemente degli sfruttati in cashmire . Penso che se inventassero come in Giappone le brande in ufficio, molti eviterebbero di andare a casa,
4,0
Area manager | Italia | 11 set 2020
Turnover e instabilità del Management, ti cambiano di ruolo senza logica e senza guardare i risultati conseguiti a seconda del nuovo Manager in carica
Azienda giovane e dinamica, periodicamente (ogni 2 anni circa) mettono in conto tagli al personale e solidarietà, cambiano il Management con una velocità estrema che non permette di costruire rapporti e valore duraturo. Non c'è una reale attenzione al cliente contrariamente a quanto viene ostentato. Poco rispetto nei confronti dei dipendenti - cambiano i capi, ti cambiano di ruolo senza considerare i risultati conseguiti ne le capacità / questo comporta un clima non sanamente competitivo, ruffianaggini e giochetti inutili. Tutto sommato raccomando con 4 stelle perché per un giovane under 40 è uno splendido trampolino di lancio, impari molto e se hai voglia di crescere, se resisti, sei aziendalista e accondiscendente, in un paio di anni potresti farcela
5,0
Enterprise Account Manager | Field Based | 2 feb 2015
Great Company to Work for
I am a highly motivated individual with exceptional cross-functional management experience. I have a broad range of skills including people management, account management, recruitment, recruitment branch management, sales and service management. I also have a deep understanding and experience of areas such as customer service, sales, retail, credit and collections, MI, scheduling, manufacturing, construction and utilities. I currently work in the telecommunications industry, where I am a respected and influential member of the team. Throughout my time at Vodafone I have won awards for my service and skills. I strongly believe that you are only as good as your team, and that a healthy performance comes from nurturing and growing your team enabling them to be the best they can be, every day without exception. I am always looking for ways to improve myself, processes and procedures that don’t work or could be done better to give us continuous improvement and growth in performance and associated results. I am adaptable, flexible, calm and thrive on a challenge. I love people management and my passion is developing people to be the best they can be. Providing constructive feedback continually is just as important as positive feedback – it’s how your deliver it. Team work is key to success, and building the strongest team relationship is very important to me and to the success of my team. Customer service is at the heart of everything I do, and I do not answer questions /
1,0
Customer Service Representative | Newark-on-Trent | 22 giu 2020
Inconsiderate Liars - Read This
READ THIS FOR A FULL BREAKDOWN ON VODAFONE First off, the bonus scheme - they tell you that you can get up to £2000 extra in bonuses but when they get your payslip they deduct from the bonus itself. Each month my bonus should have been £180 which they would tell me, but on the payslip it is deducted from and halved. Second, employee mental health. They preach that they cater to it but don't, and especially during the Covid-19 pandemic where all employees were working from home. It was stressful being cut off from people, but they removed systems and processes to the point we couldn't do anything for customers and were frequently yelled at for not being able to do a simple thing we could have done before. It wasn't until six weeks in that they gave us alternate processes. Thirdly, they don't treat their employees like human being. Some of the processes are poorly explained or subject to interpretation that it becomes so easy for an employee to make a punishable mistake. They talk about the severity of these issues but do nothing to make them easily avoided as they should be, and the employee pays the price, not the company. I have watched hard working people lose their jobs or put under more stress by the company for simple mistakes; breaking down in tears at their desks and where are management? No where to be seen. It's other colleagues having to step in to help before being yelled at for not being on the phones. There is no such thing as compassion at this compan
ProSome good people
ControLong hours, poor time management, stressful
1,0
Πωλητης | Αττική | 26 mar 2021
Μεγάλη προσοχή: Χειραγώγηση, gaslighting και εργασιακό bullying
Μεγάλη προσοχή σε όποιον πάει να εργαστεί σε αυτό το κάτεργο διότι οι άνθρωποι είναι αδίστακτοι. Αν και τις πρώτες μέρες σου διαφημίζουν ότι η Vodafone μια είναι σούπερ εταιρεία που σέβεται τον εργαζόμενο, στην πράξη αποδεικνύουν το ακριβώς αντίθετο. Προσπαθούν να σε χειραγωγήσουν με άθλιες μεθόδους και καταφεύγουν από την πρώτη μέρα σε gaslighting με συνεχή ψέματα, μια τοξική συμπεριφορά η οποία μπορεί να έχει συνέπειες στη ζωή σου. Το επικίνδυνο είναι ότι εκείνη τη στιγμή δεν το καταλαβαίνεις αλλά όλο αυτό μπορεί να επιδράσει με δυσάρεστο τρόπο στην ψυχολογία σου, σε σημείο να πέσεις σε κατάθλιψη.Το 99% των εργαζομένων δεν το καταλαβαίνουν και ποτέ, βάσει της εμπειρίας μου. Όλα αυτά, με μόνο σκοπό να σε χειραγωγήσουν και να σε κάνουν λάστιχο, να σε έχουν του χεριού τους ή, όταν δεν σε χρειάζονται άλλο, να σε απομακρύνουν. Το χειρότερο που χρησιμοποιούν είναι το εργασιακό bullying, το οποίο επίσης οι περισσότεροι δεν παίρνουν χαμπάρι διότι είναι νέοι στην πλειοψηφία τους. Προσπαθούν βασικά να έχουν όσο πιο νέους μπορούν στους χώρους εργασίας όχι μόνο για να βγάζουν μια νεανική εικόνα προς τα έξω αλλά για να τους εκμεταλλεύονται χωρίς πρόβλημα επειδή δεν έχουν την εμπειρία να ορθώσουν ανάστημα ή να αντιληφθούν τι συμβαίνει. Στα καταστήματα διατηρούν μόνο όσους μπορούν να ελέγχουν απόλυτα, δεν συνδικαλίζονται και δεν έχουν ζωή γενικά. Προσπαθούν να απασχολούν νέες γυναίκες αλλά όχι πολύ ωραίες, ώστε να διατηρείται η ομαλότητα στους χώρους εργασίας και να μην έχουν προβλήματα μ
1,0
TSR | Ελλάδα | 23 mar 2022
Τοξικο Περιβάλλον, ανυπαρκτη οργανωση
Χειρότερη εμπειρία που είχα σε εργασιακό χώρο. Μακριά από την vodafone, προτιμήστε οτιδήποτε άλλο, μη χάνετε το χρόνο σας και την ψυχική σας υγειά σε μπουρδο εταιρείες σαν και την Vodafone. Δεν υπάρχει καμία μα καμία συνέπεια με τα όσα σου παρουσιάζονται στην αρχή, ότι όλα είναι τελειά, είναι εργασιακός παράδεισος κλπ. Στην πραγματικότητα μιλάμε για ένα κανονικό κολαστήριο. Κανένας σεβασμός στον υπάλληλο, δεν υπάρχεις σαν άνθρωπος, είσαι μόνο ένα νούμερο. Χρησιμοποιούν ηλίθιες / κουτοπόνηρες μεθόδους για να σε χειραγωγήσουν και καλά, προσβολές και ειρωνείες στο φουλ από team leaders που την έχουν δει θεοί, ενώ την ιδιά ώρα είναι πανασχετοι, κάνεις τους δεν έχει ιδέα να σου δώσει μια λύση ακόμη και για απλά πράγματα, 10 άτομα να ρωτήσεις θα πάρεις 10 διαφορετικές απαντήσεις, καμία συνεννόηση μεταξύ τους, δεν τους έλεγχοι κάνεις. (Υπάρχουν λίγες εξαιρέσεις αλλά αυτό και πάλι δεν αλλάζει την κατάσταση και την εικόνα, η πλειοψηφία των team leaders – supporters είναι καβαλημενα ψωνακια με υφος 100 καρδηναλιων και φουλ κομπλεξ, εντελώς άσχετα με το αντικείμενο, τεχνικές γνώσεις υπό του μηδενός ). Δεν υπάρχει καν ουσιαστική εκπαίδευση, καμία οργάνωση, όλα είναι στον αυτόματο. Παράλογες και τραγελαφικές διαδικασίες, ακόμη πιο παράλογες απαιτήσεις που δεν έχουν κανέναν μα κανένα ουσιαστικό νόημα και ακόμη πιο άθλια συστήματα - εξοπλισμός δεκαετίας 80!! (η τεχνολογία προχωράει αλλά η Vodafone αρνείται να το αποδεχτεί), να θέλεις να δουλέψεις και να μην μπορείς λόγω αδυναμίας συστημά
1,0
Technical Support Residential | Αθήνα | 20 giu 2021
Τοξικό περιβάλλον εργασίας, μόνο το brand name είναι δυνατό!
Από πού να ξεκινήσω? Μόνο αρνητικά μπορώ να πω για την εν λόγω εταιρεία καθώς στους 11 μήνες που έκλεισαν στην Vodafone ήταν σαν να μου έπινε το αίμα, ψυχολογικά είμαι χάλια από την 2-3 ημέρα εργασίας αν θυμάμαι καλά, χαμηλού επιπέδου συμπεριφορά από τους Δήθεν Team Leaders, πόσο μάλλον από τους 2 Δήθεν supervisors που τα βλέπουν όλα ρόδινα και την Manager του τμήματος, σαν να είναι όλα φυσιολογικά και δεν υπάρχει κανένα απολύτως πρόβλημα και σε όποιον δεν αρέσει να παραιτηθεί. Γιατί μιλάς 10 λεπτά με τον κάθε πελάτη ακόμη δεν ξεκίνησε η βάρδια σου και δεν έχεις τελειώσει καμία κλήση κάτω από 6 λεπτά? Γιατί είσαι after call 2 λεπτά τι κάνεις? Αυτά είναι η καθημερινότητα μας σε αυτήν την εταιρεία. Να σχολιάσει κανείς το ότι κάθε τρεις και λίγο έχουν πρόβλημα τα εργαλεία των υπαλλήλων και δεν μπορείς να κάνεις σωστά την δουλειά σου? Να σχολιάσεις τις αναμονές που έχει περισσότερο που αφορούν παράπονα των συνδρομητών παρά για τεχνικά προβλήματα? Τις βλακείες που κάνει ο κάθε agent στους πελάτες και μετά ξαναπαίρνει, σε βρίζει και με το δίκιο του? Να σχολιάσεις το ότι χρειάζεσαι βύσμα για να πάρεις άλλη θέση? Είχα κλείσει 9 μήνες και έστειλα βιογραφικό για άλλη θέση και η απάντηση του Δήθεν HR είναι ότι βρέθηκε καταλληλότερος διότι οι δεξιότητες και τεχνικές γνώσεις του προσέγγισαν καλύτερα τις απαιτήσεις του ρόλου.(Το τι δεξιότητες και τεχνικές γνώσεις θα μπορούσε να χρειάζεται κάποιος για ένα τμήμα το οποίο αφορά πάλι εισερχόμενες κλήσης ένας θεός ξέρει). Την θέση όμως τ
ProΚανένα πλεονέκτημα
3,0
Senior Sales Advisor | North East | 29 ago 2012
A challenging and demanding role with good rewards.
My typical day was opening the store, completing daily tasks, such as cash management, stock reports and checks, accepting in deliveries and return products to the warehouse. Respond to daily communications such as sales figures, training requirements or other store requests for help and assistance. Would rely important information back to the store team. Supervise, motivate and train staff, under direction of manager. On several occasions ran the store inbetween managers coming and leaving the store and during annual leave. As well as effectively managing and delegating tasks, I also managed my own sales targets, gave great customer services, promoted, persuaded, negotiated and listened to customers about products and services. As superviser I would have to manage difficult situations with customers, trying to resolve issues straight away, as well as deal with staff issues. The role changes depending on your level and how many hours you work. Began as a 16 hour trainee and grew and developed myself into supervisory level and full time. Hardest part of the job is the constant pressure of targets, striving to achieve targets on a monthly basis. In addition working as part of a very small team of 5. If a personality clash occured, sometimes it is not possible to avoid that person in the way you can in a larger store or office with more than 5 team members. Found progression can be slow in many instances in getting to higher levels in the retail side, as with small teams you may
Prowell paid commission on top of wages, working as part of a team. always being focused
Controsales targets change every month. teams can be 'too' close knit.
3,0
Combined Care | Stoke-on-Trent | 24 lug 2019
Great at face value.
The benefits you seemingly get working for Vodafone are wonderful, along side the positive attitude of everyone who works there, upon first encounter it seems like a wonderful place to work. In all honesty, it is pretty great, at times, everything other than the physical job is wonderful, the way they take care of staff is lovely, and generally speaking everyone is there to help everyone and management is wonderful. However, some of the elements that your job performance is entirely based on are things you can't control. For example: - Those scores you get back after a phone call (the ratings that sometimes get sent out) are something that heavily monitors how successful you are in your job. The ones Vodafone typically send out are ratings for; > Vodafone as a whole > Service from the person on the phone > System experience. Now, only the 'Vodafone as a whole' score matters, you could be receiving constant 10/10's for the service you're providing and the system experience for the customer but those aren't counted or taken into consideration when looking at you as an employee. It's hard to change someones negative opinion of a company as a whole if they've encountered a lot of negativity in the past, no matter how good the one experience with you as a call taker was. Which, is unfair. However, there's more, those surveys are sent out to everyone, even those who you can't gain account access for (without account access you can only really point them
ProGood pay, wonderful internal staff and management.
ControLong hours, long strings of shifts (6 days, with one day off), and an unfair review system.
3,0
Sales Advisor | United Kingdom | 29 lug 2018
decent wage and benefits with many headaches
been with the company for a few years, worked hard in different stores with a performance always above average, years later i'm still stuck at the bottom of the chain as a sales adviser. progress is way much more about politics and how you project yourself to others than based on actual personal achievements. this company prefers to reward unproven people and unlawful cowboys, instead of people who do the right things the right way that won't put themselves in front of others. it's a sales job so there is quite a lot of pressure to sell and at the same time keeping the customers satisfied, which is incredibly hard as there are many different variables why customers won't be happy and the liability is on the adviser that gets to serve them. at the end of that you will be personally blamed, named and shamed as it impacts on store performance, even if you haven't done something wrong, doesn't matter. considering that bonus is won and lost not only through sales but with customer satisfaction scores it makes the reward very random as you deal with 100s of customers a month and each unhappy one has a massive impact over your bonus pay. this often leads to deflation as you have to work on the edge most of the time to only seldomly get something in return. the culture (depending upon managers and regional managers) is often not the healthiest as it hard sales more than ever, putting the advisers under high pressure to sell additional products every time someone comes to a
Prowage and benefits
Contropolitics, management, greed
1,0
Customer Relations Representative | Scotland | 21 mar 2018
Dreadful disorganised company with no focus on training people correctly
They put you on a 3 week training program where the first week is one where they give you a week long propaganda advert of how Vodafone is all about the customers and taking care of their employees. 2 weeks is spent on roleplay and group/team exercises and with little or no focus upon learning the complicated and temperamental system they use called "Siebel". You then go into a crash course known as "Gradbay", which is designated in a disorganised way where a large group of trainees are thrust into a call centre environment to struggle their way through live calls with little or no idea how to use/navigate their way through the system and constantly having to put customers on hold to ask questions to a floorwalker for clarification, when that same floorwalker has about thirty other trainees asking for the same help and assistance. Basically you are set up to fail in a job before you have even began. You find that the entire premise of the job is to fob angry customers off with paltry sums of money and apply them as "credits" to their accounts and expect them to accept it and go away in order to stop them taking it further to the Ombudsman. The hours are an endurance test where 8-10 hour shift patterns drain you of any enthusiasm you initially had for the job at the beginning and any guidance you ask from other more experienced staff is generally met with derision as it is interpreted as a "weakness" rather than something to work on and improve. It is a shame t
ProDecent employee benefits and salary is good.
ControPoor training, ridiculously long and stressful shifts, outdated computer system, unhelpful and unapproachable team leaders, no focus on developing new trainees

Domande e risposte su Vodafone

Quali consigli daresti per prepararsi ad un colloquio in Vodafone?
Domandato in data 29 gen 2018
La sicurezza, l'entusiasmo e la determinazione di sé stessi.
Risposto in data 24 gen 2021
Dimostrarsi svegli ed aperti
Risposto in data 3 mar 2020
Vodafone sostiene la tua crescita professionale con corsi o attività formative? Quali?
Domandato in data 20 apr 2018
Buoni pasto
Risposto in data 22 gen 2022
Buoni pasto
Risposto in data 22 gen 2022
Vodafone sostiene la tua continua crescita con corsi o altre attività formative?
Domandato in data 4 dic 2018
Attività formative
Risposto in data 1 dic 2021
non sempre
Risposto in data 27 apr 2021
Quali sono a tuo parere le prospettive future di Vodafone?
Domandato in data 23 giu 2018
Prima o poi i negozi fisici andranno a sparire.
Risposto in data 26 mag 2022
Cambiare fatture di internet
Risposto in data 23 gen 2020
Che consigli daresti all'Amministratore Delegato di Vodafone per migliorare l'azienda?
Domandato in data 11 apr 2018
Creare percorsi formativi più accurati ed essere presenti in maniera incisiva nei negozii affiliati...ne va del nome dell’azienda...
Risposto in data 8 apr 2019
Prevedere un percorso di crescita verticale anche per i non giovanissimi.
Risposto in data 25 mag 2018