About the Role:
At Ramsa Business Process Solutions SRL, we help companies strengthen their customer relationships, improve service delivery, and manage complex business accounts more effectively. From our office in Acerra, Campania, we support national and international clients across a range of industries.
We are looking for a Senior Client Account Manager m f d who can take ownership of important client relationships and ensure that every account receives consistent, professional, and commercially focused support.
You will act as the main connection between our clients and internal service teams. Your role will involve understanding business requirements, coordinating account activities, resolving challenges, identifying growth opportunities, and ensuring that agreed service standards are achieved.
Why Work With Us?
The Environment:
Our office is located in the commercial and industrial area of Acerra, with convenient connections to Naples and surrounding municipalities. We provide a professional and collaborative workplace where employees are trusted to manage their responsibilities independently.
Meaningful Client Ownership:
You will manage established business accounts and have the authority to influence service strategies, account priorities, and client retention initiatives.
Professional Development:
Ramsa Business Process Solutions SRL supports continuous learning through internal coaching, industry training, and opportunities to develop expertise in account management, customer operations, and business process outsourcing.
Cross Functional Collaboration:
You will work closely with operations, customer service, finance, quality assurance, and business development teams to deliver effective solutions for clients.
Career Growth:
Strong performance may lead to wider account portfolios, responsibility for strategic clients, and opportunities to participate in companywide service improvement projects.
Key Responsibilities:
Client Relationship Management:
Build and maintain strong professional relationships with assigned clients. Act as the primary contact for account inquiries, service discussions, operational updates, and business reviews.
Account Strategy:
Develop account plans that support client satisfaction, contract retention, service performance, and sustainable revenue growth.
Service Coordination:
Work with internal operational teams to ensure that client requirements, deadlines, service expectations, and contractual commitments are clearly understood and delivered.
Performance Reviews:
Prepare and present regular account reports covering service performance, key metrics, ongoing challenges, agreed actions, and improvement opportunities.
Issue Resolution:
Manage escalated client concerns professionally and coordinate timely solutions with the appropriate internal departments.
Commercial Development:
Identify opportunities to expand services, introduce additional solutions, and strengthen the long term value of each client relationship.
Contract Support:
Assist with service renewals, commercial discussions, account documentation, pricing reviews, and the implementation of updated client agreements.
Stakeholder Management:
Communicate confidently with client representatives, internal managers, operational teams, and external partners. Ensure that all stakeholders receive clear and accurate information.
Process Improvement:
Review account processes and client feedback to identify practical improvements in service quality, communication, reporting, and operational efficiency.
What We Are Looking For:
Experience:
At least 5 years of experience in client account management, customer success, business services, outsourcing, commercial operations, or a related field.
Account Management Skills:
Demonstrated experience managing important business accounts, maintaining client satisfaction, resolving escalations, and supporting contract renewals.
Communication:
Strong presentation, negotiation, relationship building, and professional communication skills.
Commercial Awareness:
Ability to understand client objectives, identify business opportunities, and balance customer expectations with operational and commercial requirements.
Organisation:
Excellent ability to manage multiple accounts, deadlines, meetings, reports, and follow up activities simultaneously.
Analytical Skills:
Comfortable reviewing service data, account performance indicators, client feedback, and operational reports.
Technology:
Confident using customer relationship management systems, Microsoft Office, reporting platforms, and digital collaboration tools.
Language Skills:
Fluent Italian is required. Professional English is preferred for communication with international clients and partners.
Mindset:
You are organised, dependable, solutions focused, and confident when working with demanding clients. You take ownership of problems, communicate clearly, and remain professional under pressure.
Job Types: Full-time, Permanent
Pay: €4,200.00 - €5,000.00 per month
Work Location: In person
