An IT Support Specialist is responsible for providing technical assistance to employees and ensuring that computer systems, hardware, software, and networks operate efficiently. They troubleshoot technical issues, install and configure equipment, and help users resolve IT-related problems to minimize downtime and maintain productivity.
Key Responsibilities:
- Provide technical support to users via phone, email, remote access, or in person.
- Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and other IT equipment.
- Troubleshoot hardware, software, operating system, and network issues.
- Set up and manage user accounts, passwords, and access permissions.
- Install software updates, security patches, and antivirus solutions.
- Monitor and maintain IT systems to ensure optimal performance and security.
- Document support requests, resolutions, and system configurations in a ticketing system.
- Assist with onboarding new employees by preparing workstations and user accounts.
- Escalate complex technical issues to senior IT staff or external vendors when necessary.
- Support data backup and recovery procedures.
- Educate users on IT best practices, cybersecurity awareness, and proper use of company technology.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
- Previous experience in IT support, help desk, or technical support is an advantage.
- Knowledge of Windows, macOS, Microsoft 365, networking, and common business applications.
- Familiarity with Active Directory, remote support tools, and ticketing systems is preferred.
- Basic understanding of network troubleshooting, TCP/IP, DNS, DHCP, and VPN technologies.
- IT certifications such as CompTIA A+, Network+, Microsoft, or Google IT Support are a plus.
Skills:
- Excellent troubleshooting and problem-solving abilities.
- Strong communication and customer service skills.
- Ability to prioritize tasks and manage multiple support requests.
- Attention to detail and strong organizational skills.
- Ability to work independently and collaboratively in a team environment.
- Willingness to learn new technologies and adapt to changing IT environments.
Job Types: Full-time, Part-time
Pay: €30,000.00 - €37,000.00 per year
Work Location: In person
