About Us:
Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communications and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value.
About the role:
As a Service Team Leader, you will play a key role in delivering high-quality media intelligence services to our Italian clients. Your primary responsibility will be to manage the local team for the daily creation and delivery of tailored press reviews and news digests, combining editorial judgement, accuracy, and responsiveness in a fast-moving news environment.
You will also work with AI-powered tools that support content production while relying on your own editorial judgement to validate, enrich, and refine the final output. As part of an international organization, your English skills may enable you to collaborate with colleagues across multiple countries and contribute to cross-border initiatives.
You will Maintain strong coordination with your direct supervisor in France, overseeing the regional execution of global directives and strategic roadmaps.
Your responsibilities :
Curate and generate press reviews based mainly on Italian language media.
Group and categorize information according to predefined themes and topics.
Filter and prioritize content in line with client specifications and scopes of work.
Monitor deliverable dispatches and track client feedback.
Provide production backup during staffing shortages; trigger and coordinate the emergency support team (force d’intervention).
Organize team meetings.
Participate in client meetings.
Work directly with the commercial team on incoming accounts and the existing portfolio (premium clients, high-priority/at-risk accounts, etc.), supervising and approving initial setups.
Prepare proposals and tenders (RFPs).
Managerial Responsibilities (30% Production / 70% Management):
Train, mentor, and lead a team (paid leave approvals, schedule management, overtime tracking, performance reviews, etc.).
Maintain communication with regional contact points across Italy. Cascade corporate updates while ensuring best practices and employee well-being.
Ensure balanced workload distribution across sub-managers and teams.
Create, update, and submit progress reports to senior management (N+1).
Ensure compliance with and tracking of SLAs (Service Level Agreements).
Who you are:
You have a bachelor's or Master's degree in Languages, Journalism, Literature, Communications, or a related field is highly preferred.
Proven experience in media monitoring, editorial support, newsrooms, or service delivery—ideally within a fast-moving SaaS or media services business.
Native-level fluency in Italian with a strong, fluent command of English (both written and spoken) for seamless internal international communication.
A strong interest in, or prior exposure to, AI-assisted writing/operational tools is a major asset.
You are resilient and responsive; you don't sweat it when the news cycle accelerates.
Detail-Oriented: You have a sharp eye for editorial accuracy even when working at a fast pace.
Collaborative & Communicative: You possess excellent interpersonal skills, a customer-centric mindset, and a pragmatic approach to problem-solving.
What we offer:
We are a global fast growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you:
Competitive salary and benefits
Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with
A company focus on wellbeing and work life balance including initiatives such as flexible working and mental health support
We offer access to professional training platforms such as LinkedIn Learning and Coursera to support ongoing development. We also offer virtual training sessions - with real humans to help further support your learning needs.
We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.
