Be the one building AI-powered experiences where they matter most
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Your Role at Genesys
As a Senior Account Executive, Public Sector, you will drive strategic growth across a defined portfolio of mostly public sector organizations in Italy, while developing new business within a high-potential greenfield territory. You will focus on expanding relationships, identifying digital transformation opportunities, and positioning the full Genesys Cloud platform at executive level. At Genesys, we are redefining how organizations connect with people through empathy and innovation, and this role is critical in bringing that vision to government institutions and public services across Italy. You will act as a trusted advisor to senior stakeholders, navigating complex procurement environments and orchestrating cross-functional teams and partners to win high-value, multi-stakeholder deals.
Key Responsibilities:
Own and expand a portfolio of Public Sector accounts, with a strong focus on developing greenfield opportunities across Italy
Develop and execute multi-year account strategies aligned with public sector priorities, including national and regional digital transformation initiatives
Drive adoption of cloud, AI, and digital engagement solutions that improve citizen services, accessibility, and operational efficiency
Navigate and influence public procurement processes including tenders, CONSIP framework agreements
Engage senior government officials and executive stakeholders to shape transformation roadmaps and position long-term value
Lead complex, high-value sales cycles within regulated environments involving multiple stakeholders and compliance requirements
Build and scale partnerships with system integrators and technology partners to accelerate territory development and market penetration
Orchestrate cross-functional teams to deliver integrated solutions and secure large-scale transformation deals
Required Qualifications:
8+ years of experience in enterprise software sales, including at least 3+ years in SaaS or cloud-based solutions
Demonstrated experience selling into Italian Public Sector organizations, 4+ years, including ministries, regional bodies, leading government agencies and national infrastructure organizations
Strong understanding of public procurement processes in Italy, including tenders, CONSIP agreements, and framework contracts
Proven success developing greenfield opportunities within the Public Sector, with a strong interest in managing a territory with a high proportion of greenfield accounts, not only large existing customers
Experience collaborating with system integrators and partners to develop new business in complex environments
Strong executive presence with the ability to engage and influence C-level and senior public sector stakeholders
Fluent in Italian and English
Willingness to travel as required
Preferred Qualifications:
Experience working within multinational organizations
Knowledge of AI-driven customer experience platforms and cloud transformation strategies
Strong negotiation and strategic account planning capabilities
Why Genesys?
At Genesys, we are committed to fostering an environment where everyone feels respected, valued, and empowered to contribute.
We offer:
Flexible remote working arrangements (Rome or Vimercate (MB))
Competitive compensation and incentive plan
Comprehensive health, wellness, and financial benefits
Continuous learning and leadership development opportunities
A collaborative, high-performance culture where every voice matters
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Compensation:
This role has a market-aligned compensation package with the anticipated On-Target-Earnings range listed below. Actual earnings will vary depending on a candidate’s experience, qualifications, skills, and location. This role is eligible for commission bonus opportunities.
151,300.00 - 195,800.00
Working at Genesys
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AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
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A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
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Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
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Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
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Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
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Our Talent Acquisition team reviews your application with the hiring team.
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A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
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We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
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After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
