Job Summary
We are seeking a dynamic and proactive IT Support Specialist to join our technology team. In this role, you will be the frontline problem solver, providing essential technical support to ensure our IT infrastructure runs smoothly and efficiently. You will troubleshoot hardware and software issues, manage network configurations, and assist users with diverse technical needs. This position offers an exciting opportunity to work with cutting-edge technology and deliver exceptional customer service in a fast-paced environment. Your expertise will directly contribute to maintaining operational excellence across our organization.
Responsibilities
- Provide prompt and effective technical support for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux.
- Troubleshoot equipment malfunctions, software bugs, network connectivity problems, VPN access issues, firewalls, DNS configurations, and other IT infrastructure components.
- Manage user accounts and permissions using Active Directory and Group Policy Objects (GPO), ensuring secure access control.
- Support computer management tasks such as OS updates, software installations, hardware upgrades, and system imaging using tools like SCCM.
- Assist with network administration including LAN setup, TCP/IP configurations, DNS management, and troubleshooting network devices such as Meraki routers and switches.
- Handle customer support tickets efficiently through platforms like ServiceNow or Jira while maintaining clear communication with end-users.
- Contribute to the maintenance of help desk documentation and asset records using BMC Remedy or similar systems.
- Collaborate with team members on IT projects related to infrastructure upgrades, security enhancements, and system deployments.
Skills
- Proven experience in technical support roles with a strong understanding of IT support principles.
- Expertise in equipment troubleshooting for desktops, laptops, mobile devices, printers, and peripherals.
- Proficiency in software troubleshooting across various applications including Microsoft Office Suite.
- Solid knowledge of computer networking concepts such as LAN/WAN, TCP/IP protocols, VPNs, firewalls, DNS management, and TCP troubleshooting.
- Hands-on experience managing Active Directory environments along with GPO configuration for user management and security policies.
- Familiarity with operating systems including Windows (Windows Server), macOS, and Linux distributions.
- Ability to troubleshoot computer hardware issues involving components like hard drives, RAM, motherboards, and peripherals.
- Experience working with IT management tools such as SCCM for deployment and updates; ServiceNow or Jira for ticketing; BMC Remedy for incident tracking.
- Strong analysis skills to diagnose complex technical problems quickly and accurately.
- Excellent communication skills to effectively assist users at all levels while maintaining a positive attitude in high-pressure situations.
Join us as an IT Support Specialist where your technical expertise fuels our organization’s success! We value energetic problem solvers ready to make an impact by delivering outstanding service and innovative solutions every day.
Job Types: Full-time, Part-time
Pay: €50,000.00 - €65,000.00 per year
Work Location: In person
