Date: 6 Jul 2026
Location:
Assago, IT, F520057
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Company: O'Tacos Italy S.R.L.
About the company
Join QSRP: where the good growth happens
O’Tacos is part of QSRP (Quick Service Restaurant Platform), a company dedicated to delivering mouthwatering food experiences to our 100 million customers annually through our 1,200+ restaurants and 7,000 employees throughout 9 key countries. Our product offering proudly represents a culturally diverse selection of Burgers through our US-style Burger King and Belgian-rooted Quick restaurants, French style O'Tacos, Vibrant burger brand G La Dalle, Dunkin: the world leader in coffee and donuts, Chopstix: one of the most recognized Asian QSR brands in the UK.
So, are you ready to dive into a career that's as exciting as our menu? Click that "Apply Now" button faster than a fryer heats up!
About the position
At O’Tacos, growth is driven by people, performance, and customer experience — join us and make an impact across a fast-scaling restaurant network.
Role Overview
As part of O’Tacos’ direct expansion plan, the Area Supervisor will report to the Operations Manager and oversee a growing portfolio of company-owned restaurants, ensuring full alignment with operational, financial, and quality standards.
The role currently covers 5 restaurants, with a planned doubling of the network over the course of the year.
Within this growth context, the Area Supervisor will drive operational consistency, business performance, and team development, while fostering a high-quality and consistent customer experience—enhancing service standards, customer connection, and brand perception—and progressively gaining exposure to network expansion and franchising development.
Key Responsibilities
1. Hands-on operational presence
Ensure a consistent on-the-ground presence across existing restaurants in Milan Metropolitan area
Support teams in the daily execution of operations
Monitor the implementation of operational and financial procedures
Conduct regular audits and spot checks (inventory, labour cost, margins, compliance)
2. Customer experience and operational excellence
Drive a consistent and high-quality customer experience aligned with brand positioning
Ensure strong standards of service, hospitality, and store environment
Develop teams’ ability to:
build authentic customer connection
enhance product value through clear and engaging storytelling
actively manage customer feedback and online reputation
Ensure full compliance with HACCP, safety, and quality standards
3. Performance management and revenue growth
Monitor and analyse key performance indicators across the network
Define and implement action plans to drive sales and profitability
Ensure budget discipline and P&L accountability
4. Team management and development
Lead, coach, and support Restaurant Managers
Strengthen capabilities across:
performance management
people development
operational execution
Partner with HR and Operations to build and develop strong teams
5. Expansion and Network development support
Support new openings and ensure a smooth operational ramp-up
Contribute to the scalability and consistency of the network
Gradually engage in franchising development and partner support
What do you bring
We are open to candidates coming from both experienced Store Manager roles within structured and well-organised restaurant chains, as well as Area Supervisors with multi-unit exposure, who are eager to further develop their scope and contribute in a fast-scaling environment.
You bring strong leadership skills along with the ambition to further develop your capabilities in financial performance and people management, within a structured and supportive organisation.
You also have a genuine customer-centric mindset, with the ability to elevate service standards, foster meaningful customer interactions, and contribute to a strong and consistent brand perception across locations.
Required Skills and Experience
Hands-on experience in the QSR (Quick Service Restaurant) sector
Solid understanding of the fast-food restaurant business
Knowledge of operational procedures aimed at maximizing Quality, Cleanliness, and Service
Proven experience in people management (training, resource allocation, shift planning)
Experience in customer-centric environments, with exposure to building engaging and high-quality customer experiences
Basic knowledge of the Tourism National Collective Labor Agreement (CCNL Turismo – preferred)
Good understanding of a restaurant P&L
Experience in conducting internal restaurant audits
Knowledge of HACCP regulations
Strong proficiency in IT tools, particularly MS Office
Valid driving license (Category B)
Personal Attributes
Proven leadership and coaching skills, with the ability to engage and develop teams
Strong customer-centric mindset, with attention to service quality, customer interaction and overall brand perception
High level of energy and adaptability, comfortable operating in a fast-paced and evolving environment
Strong organisational and problem-solving skills, with the ability to prioritise across multiple locations
Excellent communication and interpersonal skills
Why join us on your journey?
What we offer:
Permanent Contract
Level 1 – CCNL Commercio e Terziario
The contract level and compensation package will be determined based on the candidate's experience and the extent to which their profile matches the responsibilities and competencies required for the role. The indicative gross annual salary ranges from €40,000 to €45,000
Bonus based on seniority and performance
Company car (available for both business and personal use), fuel card, insurance, servicing, and maintenance.
Mobile phone available also for personal use
Meal vouchers and employee benefits: meal vouchers per office days (8€ per office day) and access to a corporate discounts platform.
Burger King Restaurant Discounts in Company Stores
Supplementary health insurance providing additional medical coverage
Continuous learning and development opportunities to support your professional growth and help you build the skills needed for long-term success.
Why join us:
Contribute to our mission of becoming the market leader in QSR sector
Plenty of career growth opportunities across all our international head quarters
Become part of a company where learning and development is in the heart of the culture
Loads of fun initiatives with your colleagues, many of them focused on giving back to the community
We believe in a flexible and hybrid work model, but we also offer a modern and cool office environment for you to thrive in
Enivironmental sustainability is in the center of the way we operate
We care about diversity, equity and inclusion and make everyone feel equally welcomed
You also get these benefits:
Meal vouchers
Discount on company own restaurants
Acces to Employees Corporate Benefits
Yearly bonus based on your performance
Does this sound exciting? If yes, apply now! Even if you do not meet all the requirements, yet have the right attitude and potential, reach out and let’s talk.
Intrigued, but want to read more about us first?
Sure! Check out these resources to find out more about what we do.
QSRP website
Our Company Video
Our LinkedIn page
O'Tacos
Quick
Burger King Italy and Burger King Belgium
Chopstix
Dunkin'
G La Dalle
All applicants will receive consideration for the job with no regards to race, color, religion, gender, sex (pregnancy included) and sexual identity and orientation, age, nationality, citizenship, physical or mental disability, military status, family or marital status, medical condition, or any other basis protected by national or local laws and regulations.
