11 annunci per il ruolo di front office - carrara, toscana (recruiting in corso)

Guest Experience & Reservation Specialist - Principessa Forte dei Marmi
Marriott International, Inc —Forte dei Marmi, Toscana
- 23.890 € - 26.000 € all'anno
- Tempo pieno
- Esperienza settore turistico alberghiero
- Gestionale
- Inglese
7 giorni
Assistant Rooms Leader
Marriott International, Inc —Forte dei Marmi, Toscana
- 28.000 € - 32.000 € all'anno
- Tempo pieno
- Servizio clienti
- Hotel
- Maturità
13 giorni
Addetto/a Accettazione e Front Office
Pegasus Couriers —La Spezia, Liguria
- Tempo pieno
- Maturità
- Competenze informatiche
- Capacità di comunicazione
Candidatura rapida
2 giorni
Addetto/a front office per centro logistico GDO
Atena Service —La Spezia, Liguria
- 1.400 € - 1.600 € al mese
- Tempo pieno
- Maturità
- Capacità di comunicazione
Candidatura rapida
13 giorni
Addetto/a allo sportello supermercato
Eleven —Pietrasanta, Toscana
- 1.400 € - 1.550 € al mese
- Tempo pieno
- Nessuna esperienza richiesta
- Maturità
- Esperienza di cassa
Candidatura rapida
Executive Housekeeper - Principessa Forte dei Marmi
Marriott International, Inc —Forte dei Marmi, Toscana
- 32.000 € - 38.000 € all'anno
- Tempo pieno
- Nessuna esperienza richiesta
- Hotel
- Maturità
addetti alla vendite e front office
Omnia Utilities —La Spezia, Liguria
- Part-time
- Vendite
- Maturità
- Capacità di comunicazione
Candidatura rapida
Lobby & Luggage Attendant - Principessa Forte dei Marmi
Marriott International, Inc —Forte dei Marmi, Toscana
- 21.555,66 € all'anno
- Tempo pieno
- Maturità
Receptionist
Inge Srl —Pietrasanta, Toscana
- 500 € - 600 € al mese
- Tempo pieno
- Inglese
- Capacità di comunicazione
Candidatura rapida
9 giorni
Personale ai piani - Principessa Forte dei Marmi
Marriott International, Inc —Forte dei Marmi, Toscana
- 21.555,66 € all'anno
- Tempo pieno
- Maturità
Facchino di hotel
Augustus Hotel&Resort —Forte dei Marmi, Toscana
- 1.850 € - 1.970 € al mese
- Weekend
- Cocktail bar
- Inglese
- Hotel
- Parcheggio libero
Candidatura rapida
1 giorno

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Guest Experience & Reservation Specialist - Principessa Forte dei Marmi

Marriott International, Inc -
Forte dei Marmi, Toscana

Candidati adesso

Dettagli della posizione

Tempo pieno
23.890 € - 26.000 € all'anno
7 giorni fa

Qualifiche

Esperienza settore turistico alberghiero
Gestionale
Inglese
Microsoft Office
Competenze organizzative
Italiano
Gestione hotel

Descrizione completa della posizione

Additional Information
Job Number26081898
Job CategoryRooms & Guest Services Operations
LocationVia Caio Duilio 3, Forte dei Marmi, Lucca, Italy, 55042
ScheduleFull Time
Located Remotely?N
Position Type Non-Management
Pay Range: RAL: 23.890,00 - 26.000,00 EU

POSITION SUMMARY

We are looking for a Guest Experience & Reservations Specialist to deliver exceptional service throughout the guest journey, from the reservation stage through to departure. This role serves as a key point of contact for guests, ensuring a personalized and seamless experience while supporting reservation operations and maintaining the highest standards of hospitality.

Key Responsibilities

Welcome and assist guests throughout their stay, ensuring a personalized, attentive, and memorable experience.
Promote the hotel, Marriott services, and local experiences by providing recommendations, directions, and tailored information to guests.
Handle guest requests and support the resolution of complaints or service-related issues, ensuring high levels of guest satisfaction.
Support Front Office operations, including check-in and check-out procedures, and assist with the management of internal and external telephone communications.
Liaise with all hotel departments to ensure a smooth and coordinated guest experience.
Manage, monitor, and process individual reservations received through various distribution channels and market segments.
Present company programs, services, and offerings to guests via telephone and other communication channels.
Conduct market analysis, support yielding activities, and prepare customized quotations.
Manage allotments and apply contractual conditions related to Corporate, FIT, and other business segments.
Work closely with the Sales & Marketing, Front Office, Call Center, and Finance teams, as well as all departments involved in the reservation process, to ensure operational excellence and outstanding guest service.
Contribute to maintaining brand standards through the effective management of guest requests and reservation activities.

Requirements

Previous experience in Guest Experience, Front Office, Reservations, or similar roles within the hospitality industry.
Excellent command of English and Italian, both written and spoken.
Strong customer-service mindset and passion for hospitality.
Excellent interpersonal and communication skills.
Strong organizational skills with the ability to manage multiple priorities effectively.
Proven problem-solving abilities and confidence in handling guest requests and complaints.
Ability to work collaboratively across different departments in a fast-paced environment.
Proficiency in Microsoft Office and hotel management/reservation systems.
Flexible, detail-oriented, and committed to delivering exceptional guest experiences.

Marriott International is committed to set science-based emissions reduction targets to reduce our carbon footprint dramatically by 2030, resulting in the development of Marriott’s Climate Action Program (CAP), a comprehensive approach to reduce our carbon footprint and enable climate-smart growth and decision making. Our work to reduce Marriott’s global carbon, water, and waste footprints, among other sustainability efforts, is the foundation of Serve 360’s Sustain Responsible Operations coordinate.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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