In qualità di Technical Service Postgraduate nel settore Automotive OEM, seguirai un programma formativo completo finalizzato a sviluppare le competenze tecniche e l’esperienza nel servizio clienti necessarie per supportare e mantenere i prodotti e i servizi aziendali. Questo ruolo è progettato per prepararti a future posizioni all’interno del dipartimento di Technical Service, dove ti occuperai di analizzare e risolvere problematiche tecniche, garantendo al contempo la soddisfazione del cliente.
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Partecipare a un programma di formazione strutturato della durata di 12 mesi per acquisire conoscenze sui prodotti, i servizi e i processi di supporto tecnico dell’azienda.
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Affiancare il personale senior del Technical Service per apprendere le metodologie di diagnosi e risoluzione dei problemi tecnici segnalati dai clienti.
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Imparare a utilizzare strumenti diagnostici, software e apparecchiature rilevanti per la funzione di assistenza tecnica.
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Sviluppare competenze di comunicazione efficace con i clienti, comprendendo le loro problematiche tecniche e fornendo aggiornamenti tempestivi sullo stato delle attività.
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Collaborare con team interfunzionali, tra cui ingegneria, vendite e assicurazione qualità, per l’escalation e la risoluzione di problematiche complesse.
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Mantenersi aggiornato sulle tendenze del settore, sulle nuove tecnologie e sulle migliori pratiche in ambito assistenza tecnica.
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Operare nel rispetto delle politiche aziendali, degli standard di sicurezza e delle procedure di qualità.
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Partecipare a iniziative di miglioramento continuo volte a incrementare l’efficacia e la qualità del servizio.
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Laurea triennale, diploma universitario o titolo equivalente in Ingegneria, con un buon percorso accademico.
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Costituirà un plus un’esperienza professionale da 1 a 3 anni nel settore o nell’ambito specifico.
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Comprensione di base dei concetti tecnici relativi ai prodotti o servizi aziendali.
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Spiccate capacità di problem solving e pensiero analitico.
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Buone capacità comunicative, sia scritte sia verbali.
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Disponibilità ad apprendere e adattarsi a un ambiente dinamico e in rapida evoluzione.
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Capacità di lavorare efficacemente in team.
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Orientamento al cliente e forte attenzione all’eccellenza del servizio.
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Buona padronanza degli strumenti informatici e delle applicazioni software più comuni.
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Buona conoscenza della lingua inglese; la conoscenza di ulteriori lingue sarà considerata un vantaggio.
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Esperienza pratica nella diagnosi e risoluzione di problematiche tecniche e nel supporto ai clienti.
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Accesso a programmi di formazione tecnica avanzata e a percorsi di certificazione.
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Possibilità di crescita professionale verso ruoli quali Technical Service Engineer, Support Specialist o Technical Account Manager.
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Opportunità di partecipare a progetti interfunzionali e acquisire una visione più ampia del business.
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Attività prevalentemente svolta in ufficio, con visite regolari e pianificate presso clienti o sedi operative.
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Possibile necessità di lavorare su turni o garantire reperibilità, in funzione delle esigenze di assistenza.
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Utilizzo di dispositivi di protezione individuale (DPI/PPE) durante le attività presso siti produttivi o in presenza di apparecchiature tecniche.
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Disponibilità a effettuare trasferte nazionali e internazionali per motivi di lavoro (circa il 40% del tempo lavorativo).
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Sede: Caivano / Pomigliano D'Arco.
JOB FUNCTION – REQUIREMENTS - SUCCESS FACTORS (Why job exists, what areas it impacts on, requirements to do the job, and Success Factors):
As a Technical Service Postgraduate in Automotive OEM, you will undergo comprehensive training to develop the technical skills and customer service expertise required to support and maintain our products and services. This role is designed to prepare you for future positions within the Technical Service department, where you will troubleshoot, resolve technical issues, and ensure customer satisfaction.
PRINCIPAL ACCOUNTABILITIES –
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Participate in structured training program (12 months length) to gain knowledge of company products, services, and technical support processes.
Learn from senior technical service staff in diagnosing and resolving customer technical issues.
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Learn to use diagnostic tools, software, and equipment relevant to the technical service function.
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Learn how to communicate effectively with customers to understand their technical problems and provide timely updates.
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Collaborate with cross-functional teams such as engineering, sales, and quality assurance to escalate and resolve complex issues.
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Maintain awareness of industry trends, new technologies, and best practices in technical service.
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Adhere to company policies, safety standards, and quality procedures.
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Participate in continuous improvement initiatives to enhance service delivery.
Requirements:
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Bachelor’s degree or diploma in Engineering, with good academic record
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1-3 years of professional work experience in the specific field will be an asset
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Basic understanding of technical concepts related to the company’s products or services.
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Strong problem-solving skills and analytical thinking.
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Good communication skills, both verbal and written.
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Willingness to learn and adapt in a fast-paced environment.
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Ability to work collaboratively in a team setting.
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Customer-oriented mindset with a focus on service excellence.
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Proficiency in using computers and common software applications.
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English proficiency, other languages will be an asset.
Developmental Opportunities:
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Hands-on experience with technical troubleshooting and customer support.
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Exposure to advanced technical training and certification programs.
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Career progression into roles such as Technical Service Engineer, Support Specialist, or Technical Account Manager.
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Opportunities to work on cross-functional projects and gain broader business insights.
Working Conditions:
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Office-based with regular and structured visits to customer sites or field locations.
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May require shift work or on-call availability depending on service requirements.
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Use of personal protective equipment (PPE) when working on-site or with equipment
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Travelling between locations within a country / outside a country in the form of a business trip. (40% of the time)
About us:
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.
The PPG Way 2030
We are customer champions
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.
We act with purpose and speed
Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.
We are excellent operators
Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.
We compete to win
Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.
We are PPG proud
Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.
At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.
If you need an adjustment due to a disability, please email [email protected].
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
