20 annunci per il ruolo di customer success specialist - milano, lom (recruiting in corso)

Customer Service Representative
Abbott Laboratories —Milano, Lombardia
- Tempo pieno
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operational Excellence Analyst , Global Operational Excellence
Amazon Italia Logistica S.R.L. —Milano, Lombardia
- 50.600 € all'anno
- Tempo pieno
- Gestionale
- Ingegneria
- Laurea magistrale
- Partecipazione azionaria
2 giorni
Logistics Specialist- People with Disability (PWD)
Amazon Data Services Italy S.R.L. —Milano, Lombardia
- Tempo pieno
- Controllo dell'inventario
- Inglese
- AWS
Data and Measurement Specialist, People with Disabilities
Google —Milano, Lombardia
- 62.000 € - 64.000 € all'anno
- Vendite
- Inglese
- Laurea triennale
Senior Specialist, Global IT Network
Alfasigma Group —Milano, Lombardia
- 50.000 € - 65.000 € all'anno
- Azure
- Gestionale
- Miglioramento continuo
Project Customer Success Manager
Soldo —Milano, Lombardia
- Tempo pieno
- Gestionale
- Competenze analitiche
- Project management
Product Portfolio Specialist (PPS) — Hematology (North) (f/m/x)
Sysmex Italia s.r.l. —Milano, Lombardia
- Tempo pieno
- Microsoft Powerpoint
- Microsoft Word
- Medicina
Candidatura rapida
Payables Accounting Specialist
QSRP-BurgerKing —Assago, Lombardia
- 30.000 € - 39.000 € all'anno
- Microsoft Excel
- Gestionale
- Inglese
Sr. Associate, Trade Marketing
Alcon —Milano, Lombardia
- 41.650 € all'anno
- Tempo pieno
- Microsoft Excel
- Vendite
- Inglese
Sales Specialist Apigee, Google Cloud
Google —Milano, Lombardia
- 106.000 € - 109.000 € all'anno
- Vendite
- Capacità di presentazione
- Laurea triennale
Brand Retail Activation Specialist
Sephora —Milano, Lombardia
- Tempo pieno
- Remoto
- Microsoft Powerpoint
- Microsoft Excel
- Inglese
Enterprise Account Executive - Workforce Software
ADP —Milano, Lombardia
- 79.600 € - 171.800 € all'anno
- Tempo pieno
- Oracle
- Gestionale
- Vendite
Freelance In Person Event Specialist - Milan, Italy
Visit.org —Milano, Lombardia
- Servizio clienti
- Inglese
Candidatura rapida
Solution Deployment Manager
Docebo —Milano, Lombardia
- Tempo pieno
- Gestionale
- Inglese
- Project management
Associate Account Manager, Amazon Vendor Services
Amazon EU SARL (Italy Branch) - D68 —Milano, Lombardia
- 31.100 € all'anno
- Tempo pieno
- Microsoft Powerpoint
- Spagnolo
- Microsoft Excel
- Partecipazione azionaria
Field Clinical Specialist, Interventional Oncology (Center-Northern Italy) - 12-month Contract
Boston Scientific —Milano, Lombardia
- 28.592 € - 37.527 € all'anno
- Remoto
- Inglese
- Microsoft Office
- Rimborso tasse scolastiche
- Congedo parentale
Associate Account Manager, Italy Fresh
Amazon EU SARL (Italy Branch) - D68 —Milano, Lombardia
- Tempo pieno
- Microsoft Powerpoint
- Microsoft Excel
- Gestionale
12 giorni
Account Manager, Amazon Vendor Services
Amazon EU SARL (Italy Branch) - D68 —Milano, Lombardia
- 46.400 € all'anno
- Tempo pieno
- Spagnolo
- Microsoft Excel
- Inglese
- Partecipazione azionaria
Go-To-Market Manager, Trading – FX
LSEG (London Stock Exchange Group) —Milano, Lombardia
- 85.400 € - 142.400 € all'anno
- Tempo pieno
- Microsoft Powerpoint
- Microsoft Excel
- Vendite
Senior Account Executive
Axway Software SA —Assago, Lombardia
- 67.200 € - 105.000 € all'anno
- Gestionale
- Vendite
- Inglese

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Customer Service Representative

Abbott Laboratories -
Milano, Lombardia

Candidati adesso

Dettagli della posizione

Tempo pieno

Qualifiche

Microsoft Word
Microsoft Excel
Microsoft Outlook
Gestionale
Servizio clienti
SAP
Sistemi ERP
Inglese
Microsoft Office
Maturità
SAP ERP
Italiano

Descrizione completa della posizione

About the Role

We are looking for an experienced Customer Service & Order Management Specialist with strong SAP experience to join our local Customer Service team. In this role, you will provide high-quality support to both internal and external stakeholders, managing the end-to-end order cycle and ensuring smooth, compliant operations.

You will handle order processing, pricing and billing inquiries, service requests, and complaint management while working in full compliance with internal procedures and applicable regulations (e.g. ABBOTT Quality System). This is a role with a high degree of autonomy, where your expertise will directly contribute to the efficiency and success of the Customer Service function in Italy.

What You Will Do

Front Office Activities

Process customer orders received via telephone, ensuring accuracy and professionalism.
Investigate and resolve customer complaints promptly, providing clear and solution-oriented communication.
Collaborate with internal teams (e.g. Sales, Finance, Logistics) to resolve pricing discrepancies.
Issue credit notes for returns and complaints within defined procedural deadlines.
Coordinate with approved couriers for deliveries, pick-ups and claim handling.
Organize return shipments and manage PER processing in close collaboration with sales representatives.

Back Office Activities

Manage customer orders received via email, fax or post, ensuring timely entry into the system.
Ensure accurate creation of sales orders and invoices in the ERP system (SAP).
Generate all necessary documentation: packing lists, proforma invoices, credit notes and related documents.
Execute timely and precise invoicing, including electronic invoices, in line with local regulations.
Monitor invoice issuance and proactively follow up on backorders, keeping stakeholders informed.
Maintain and update master data (customers, materials, pricing) to ensure data quality and consistency.
Support product tracking and FSCA (Field Safety Corrective Action) activities in alignment with quality and regulatory requirements.

General Responsibilities

Actively participate in process improvement initiatives and cross-functional projects.
Share knowledge and support onboarding by mentoring and training junior team members.
Ensure full compliance with company policies, procedures and ethical standards.

What You Bring

Upper secondary / high school diploma (or equivalent); additional education is a plus.
Proven experience in Customer Service and/or Order Management, ideally within a regulated or international environment.
Solid working knowledge of SAP (or similar ERP systems) for order processing and billing.
Fluency in the local language (Italian) and good command of English, both written and spoken.
Proficiency in Microsoft Office (especially Excel, Outlook, Word).
Strong organizational skills with a high level of accuracy and attention to detail.
Excellent communication and stakeholder management skills.
Customer-focused mindset, with a collaborative and team-oriented approach.
Ability to prioritize and stay resilient under pressure in a dynamic environment.
High level of integrity, reliability and adaptability.

What We Offer

The opportunity to play a key role in the end-to-end order management and customer service process.
A collaborative and supportive team environment, with exposure to cross-functional stakeholders.
The chance to contribute to continuous improvement initiatives and process optimization.
A role where your experience with SAP and order management will be recognized and valued.

Equal Opportunity & Data Privacy – Italy

We are committed to creating an inclusive working environment and welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, ethnicity, religious belief or any other protected characteristic, in line with applicable Italian laws (including D.Lgs. 198/2006 and subsequent amendments).

Your personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

Candidati adesso

Perfeziona la tua ricerca

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Sales Specialist Apigee, Google Cloud

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Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di customer success specialist nella seguente località: milano, lom

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Equal Opportunity & Data Privacy – Italy

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