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IS&T Workplace Operations Senior Specialist

Fendi -
Roma, Lazio

Candidati adesso

Dettagli della posizione

Tempo indeterminato | Tempo pieno

Qualifiche

Certificazione ITIL
Ingegneria
LAN
Inglese
Windows
Laurea magistrale
Laurea triennale
Usabilità
Gestione dispositivi mobili
Italiano
VPN

Descrizione completa della posizione

Position

The position is based in Rome.
The IS&T Workplace Operations Specialist reports to the IS&T Unit Director and operates within a global luxury Group, contributing to the delivery and evolution of the Digital Workplace services across multiple regions and business units.
The role ensures a premium, seamless end-user experience aligned with Maison and Group IS&T standards and governance. It requires strong coordination with central IS&T teams domains, regional IT functions, and corporate stakeholders to guarantee consistent service quality across the organization.
This position is key in supporting high-end corporate users, boutiques and executive environments.

Job responsibilities

Support and execute strategies to support, maintain and build modern digital workplaces by integrating collaboration tools, communication platforms, and user-centric technologies to enhance employee experience and productivity;
Identify and implement emerging technologies and best practices to continuously improve the workplace environment, including sustainable IT initiatives;
Continuously assess and improve user experience through usability testing, feedback collection, and training programs to ensure alignment with user needs and business objectives;
Lead engineering, operations, and governance of workplace technologies (endpoints, collaboration tools, mobility services) across corporate offices and boutiques, ensuring alignment with Brand and Group standards;
Act as the main technical escalation point, providing expert-level troubleshooting for complex or critical issues and driving root-cause resolution;
Deliver high-quality technical support for executive users and premium environments;
Collaborate with central IS&T teams to contribute to architecture principles, governance, and strategic roadmaps;
Drive local implementation of global workplace initiatives, ensuring proper integration and adoption;
Ensure compliance with Group standards, lifecycle management, and workplace strategies;
Participate in global projects, providing local insights and ensuring successful deployment;
Coordinate with cross-functional teams (Infrastructure, Security, Networking, Compliance, Retail IS&T) to ensure end-to-end service consistency;
Support reporting activities, contributing to KPIs, SLAs, and service performance tracking;
Provide technical leadership across Digital Workplace initiatives, including PoC, benchmarking, and architectural evaluation;
Lead the rollout of new workplace tools in alignment with global roadmaps;
Identify improvement opportunities and provide structured feedback to central teams;
Define technical requirements and enforce engineering standards for vendors and service providers;
Manage the full lifecycle of workplace devices (procurement, configuration, asset management, decommissioning) in line with Group policies;
Ensure compliance with cybersecurity policies and secure configuration of all endpoints;
Support audits, risk assessments, and the adoption of security initiatives.

Profile

Bachelor’s or Master’s degree in information technology, Engineering, or related fields;
Advanced degrees or certifications (e.g., ITIL, Microsoft, Apple) are a plus;
10+ years of experience in Digital Workplace, end-user computing and IT operations support roles;
Analytical mindset with attention to detail and ability to simplify complexity;
Strong communication skills to bridge technical and end-user stakeholders;
Proactive attitude, autonomy, and ability to manage multiple priorities;
Proactive, solution-oriented approach and commitment to continuous improvement;
Fluent in English and Italian (spoken and written).

Technical Skills

Advanced expertise with Windows environments, including deep troubleshooting and configuration capabilities. MacOS proficiency is highly desirable;
Mastery of the Microsoft 365 ecosystem (Teams, SharePoint, OneDrive, Exchange Online) with experience in governance, advanced troubleshooting, and performance optimization;
Strong experience with MDM/EMM tools, preferred Workspace ONE;
Solid understanding of corporate networking (LAN/WAN, VPN, Wi‑Fi, Active Directory) with ability to collaborate on architectural decisions;
Expertise in videoconferencing and meeting-room technologies used in luxury corporate settings;
Solid understanding of endpoint security and compliance frameworks.

Additional information

“LVMH is committed to non-discrimination and respect of each person’s singularities. We recognize and recruit all types of talent”

FENDI
MAISON

The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.

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MAISON