About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Overlooking the Venetian Lagoon and just steps from Piazza San Marco, Danieli, a Four Seasons Hotel, Venice is an iconic property offering elegant, spacious accommodations. The historic hotel showcases majestic Venetian architecture dating back to the 14th century. Guests can also enjoy spectacular views of Venice’s landmarks from the rooftop Restaurant Terrazza Danieli.
About the role
The Guest Experience Housekeeping Supervisor plays a key role in delivering an exceptional guest journey by combining personalized guest interaction with quality assurance responsibilities across guestrooms and public areas. This role supports the delivery of service excellence by monitoring quality outcomes, maintaining the highest standards, and collaborating closely with internal teams and external service partners to ensure seamless and memorable guest experiences.
What you will do
Product Quality Assurance & Service Standards
Guest Experience & Personalization
- Respond promptly and professionally to guest requests received through phone, email, messaging channels and operational platforms.
- Proactively engage with guests to understand preferences and personalize their stay experience.
- Maintain accurate guest profiles including preferences, allergies, intolerances and special requests using company systems.
- Coordinate personalized amenities, VIP experiences, gifts and special arrangements aligned with guest profiles and service standards.
- Prepare memorable experiences for children and guests travelling with pets.
- Observe and document guest preferences to support future personalization opportunities.
- Offer packing and unpacking services for Suite guests according to company standards.
- Support personalized service timing and guest itinerary coordination through company systems.
Coordination & Operations Support
- Collaborate closely with Guest Experience, Front Office, Concierge, Engineering and operational teams to support guest satisfaction.
- Record and monitor guest concerns and service recovery opportunities through company systems.
- Communicate maintenance findings and operational needs through designated channels and systems.
- Maintain accurate inventories and support purchasing processes and requisitions through approved systems.
- Review operational documentation and support coordination processes related to guest requests and operational activities.
What you bring
What we offer
- Competitive salary and benefits package.
- Excellent training and development opportunities.
- Opportunities for career growth and international mobility.
- Complimentary meals and accommodation where applicable.
- Access to Four Seasons employee benefits and recognition programs.
- The opportunity to be part of an extraordinary pre-opening journey.
Schedule & Hours
This position requires flexibility to work a variety of shifts including evenings, weekends and holidays according to operational needs.
You must possess the legal right to work in Italy
