About the Role
Bari is one of Southern Italy's growing centres for digital services, technology, and business innovation. At Yildiz Celenk Digital Solutions Italia, we help organisations improve their operations through modern technology, efficient processes, and practical digital solutions.
We are looking for a Senior Operations Manager who can oversee our daily business operations and improve how our teams, systems, suppliers, and client projects work together.
You will translate company objectives into practical operational plans, monitor performance, resolve workflow challenges, and ensure that services are delivered according to agreed quality, budget, and timeline requirements.
Why Work With Us
The Environment
Our Bari office provides a professional and collaborative environment where operations, technology, project delivery, customer service, and administrative teams work closely together.
Operational Influence
You will have the opportunity to recommend process improvements, introduce performance standards, and contribute to important operational decisions from your first day.
Digital Focus
You will work in a company that uses technology, automation, and data to improve internal processes and deliver better results for clients.
Professional Growth
Yildiz Celenk Digital Solutions Italia SRL supports continuous development through management training, industry events, and opportunities to take responsibility for larger operational projects.
Key Responsibilities
Operational Management
Oversee daily business operations and ensure that company priorities are completed efficiently and according to established standards.
Process Improvement
Review existing workflows, identify delays or inefficiencies, and implement practical improvements that increase productivity and service quality.
Team Leadership
Manage and support operational employees, project coordinators, customer service teams, and administrative staff. Set clear expectations and provide regular performance feedback.
Project Coordination
Work with project managers, technical specialists, suppliers, and client-facing teams to ensure that projects remain on schedule and within approved budgets.
Performance Monitoring
Establish and monitor key performance indicators covering productivity, service delivery, operating costs, quality, and customer satisfaction.
Resource Planning
Coordinate staffing, software tools, suppliers, equipment, and operational resources according to business and project requirements.
Budget Management
Monitor operational expenditure, review cost reports, and identify opportunities to reduce unnecessary expenses without affecting service quality.
Risk Management
Identify operational risks, develop contingency plans, and ensure that corrective actions are implemented when problems occur.
Supplier Management
Evaluate supplier performance, support contract discussions, and maintain productive relationships with external service providers.
Stakeholder Communication
Prepare operational reports and present performance updates, risks, and recommendations to senior management and internal stakeholders.
Compliance and Quality
Ensure that operational activities comply with applicable Italian regulations, company policies, data protection requirements, and internal quality standards.
What We Are Looking For
Experience
At least 7 years of experience in operations management, digital services, technology, project delivery, business services, consulting, or a related environment.
Management Background
At least 2 years of experience managing operational teams, coordinating several departments, or supervising complex business projects.
Education
A degree in Business Administration, Operations Management, Engineering, Information Systems, Economics, or a related field is preferred.
Operational Knowledge
Strong understanding of process improvement, resource planning, performance management, cost control, supplier coordination, and business reporting.
Analytical Skills
Ability to interpret operational data, identify performance issues, and make informed decisions based on measurable results.
Leadership Skills
Confident team leader who can delegate responsibilities, manage performance, resolve conflicts, and support employee development.
Communication Skills
Strong written and verbal communication skills with the ability to work effectively with employees, suppliers, clients, and senior stakeholders.
Language Skills
Professional proficiency in Italian is required. Good working proficiency in English is preferred for international communication and business documentation.
Technical Skills
Confident user of Microsoft Excel, Microsoft Office, enterprise resource planning systems, customer relationship management platforms, project management tools, and operational reporting software.
Mindset
You are organised, commercially aware, accountable, and comfortable making decisions in a fast-moving digital business environment.
Job Types: Full-time, Permanent
Pay: €4,500.00 - €5,500.00 per month
Work Location: In person
