9 annunci per il ruolo di alla reception - sicilia (recruiting in corso)

Guest Experience Manager - Delta Hotels Marriott Giardini Naxos
Russotti Gestioni Hotels S.p.A. —Catania, Sicilia
- Esperienza settore turistico alberghiero
- Hotel
- Maturità
Candidatura rapida
Addetto/a Bar e Accoglienza Ospiti
FLORI S.R.L. —Vittoria, Sicilia
- 761,57 € - 1.000,00 € al mese
- Inglese
- Assistenza Ospiti
- Bar
- Orario flessibile
Candidatura rapida
Receptionist
THERAPY —Santa Croce Camerina, Sicilia
- Da 760,94 € al mese
- Part-time
Candidatura rapida
Addetto alle vendite
FG Motors —Modica, Sicilia
- 476,94 € - 2.177,56 € al mese
- Servizio clienti
- Inglese
- Capacità di presentazione
Candidatura rapida
2 giorni
Tirocinio in Turismo
Indie Campers —Palermo, Sicilia
- Inglese
- Economia aziendale
- Tirocinio formativo/stage
Candidatura rapida
Lavoro per Neo diplomati - Store/Eventi - Palermo
SWM Srls —Palermo, Sicilia
- 600 € - 1.800 € al mese
- Maturità
- Capacità di comunicazione
Candidatura rapida
10 giorni
Centri Commerciali ed Eventi - Accoglienza Clienti Part/Full Time - Catania
JTEAM Marketing SRLS —Catania, Sicilia
- 750 € - 2.000 € al mese
- Tempo pieno
- Maturità
Candidatura rapida
4 giorni
Capo Ricevimento - Monaci delle Terre Nere - Stagione 2026
Monaci delle Terre Nere —Zafferana Etnea, Sicilia
- Tempo pieno
- Inglese
- Hotel
- Team management
Candidatura rapida
Geometra (Sostituzione Maternità)
Ergon S.p.A. —Ragusa, Sicilia
- 1.200 € - 1.600 € al mese
- Competenze organizzative
Candidatura rapida
8 giorni

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Addetto/a Bar e Accoglienza Ospiti
FLORI S.R.L. —Vittoria, Sicilia
La nostra struttura è alla ricerca di una persona affidabile e dinamica da inserire nel team con mansioni di gestione bar, accoglienza degli ospiti e cura…
761,57 € - 1.000,00 € al mese
Candidatura rapida

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Guest Experience Manager - Delta Hotels Marriott Giardini Naxos

Russotti Gestioni Hotels S.p.A.
Catania, Sicilia

Candidatura rapida

Dettagli della posizione

Qualifiche

Esperienza settore turistico alberghiero
Maturità
Reception

Descrizione completa della posizione

Season 2026: At Russotti Gestioni Hotels Spa we are seeking a professional Guest Experience Manager to join our Delta Hotels Marriott Giardini Naxos team.
He serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby and handles the tracking of service issues.

CANDIDATE PROFILE

• High school diploma or GED; 5 years experience in the guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major;

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviours.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviours of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyses information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

This announcement is addressed to candidates of both sexes (Art. 27, paragraph 5, Legislative Decree 198/06).
Candidates may send their response by issuing specific authorization pursuant to Regulation (EU) 2016/679 ("GDPR") concerning the processing of personal data.

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