20 annunci per il ruolo di lavoro da remoto - bologna, emi (recruiting in corso)

L1 Support Agent
Arrive —Zola Predosa, Emilia-Romagna
- Remoto
- Gestionale
- Servizio clienti
- IT
Candidatura rapida
2 giorni
Java Developer
Cartsan —Bologna, Emilia-Romagna
- Remoto
- Java
- SQL
- API
Internship in Aerodynamics (CFD)
Automobili Lamborghini —Sant'Agata Bolognese, Emilia-Romagna
- Tempo pieno
- Remoto
- CAD
- Ingegneria
- Inglese
10 giorni
Internship in Ad Personam Product Marketing
Automobili Lamborghini —Sant'Agata Bolognese, Emilia-Romagna
- Tempo pieno
- Remoto
- Microsoft Powerpoint
- Inglese
- Laurea magistrale
12 giorni
Junior Talent Acquisition Specialist - Cat. protetta L.68/99
CRIF —Bologna, Emilia-Romagna
- Remoto
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Business Development Manager - Italy
Aerobotics —Bologna, Emilia-Romagna
- Tempo pieno
- Remoto
- Vendite
- Inglese
Candidatura rapida
7 giorni
ANALISTA PROGRAMMATORE
Crea Solution —Anzola dell'Emilia, Emilia-Romagna
- Remoto
- Informatica
- Sistemi ERP
- Inglese
- Assicurazione sanitaria
MEDICI IN TELEMEDICINA
PROEMOZIONI GROUP SRL —Bologna, Emilia-Romagna
- Remoto
- Medicina
- Laurea magistrale
- Capacità di comunicazione
Candidatura rapida
Tech Lead, Android Core Product - Bologna, Italy
Speechify —Bologna, Emilia-Romagna
- 30.000 € - 80.000 € all'anno
- Remoto
- Dottorato di ricerca
12 giorni
IT Support Engineer - End-User & Workstation Services | Space Sector
Etinars —Bologna, Emilia-Romagna
- Remoto
- Inglese
- Windows
Candidatura rapida
Automation Engineer
Robogea —Bologna, Emilia-Romagna
- 28.000 € - 55.000 € all'anno
- Tempo pieno
- Remoto
- Inglese
- Maturità
- PLC
- Supporto allo sviluppo professionale
- Orario flessibile
Candidatura rapida
1 giorno
Desktop Support Engineer | Space Sector
Etinars —Bologna, Emilia-Romagna
- Remoto
- Inglese
- Windows
Candidatura rapida
Frontend Web Developer
BIP - Business Integration Partners —Bologna, Emilia-Romagna
- Remoto
- Inglese
- Sviluppo software
- API
- Assicurazione sanitaria
Field Service Engineer
Cellply —Bologna, Emilia-Romagna
- Tempo pieno
- Remoto
- Gestionale
- Inglese
- Maturità
Candidatura rapida
Procurement Value Analysis and Value Engineering
Automobili Lamborghini —Sant'Agata Bolognese, Emilia-Romagna
- Da 46.400 € all'anno
- Tempo pieno
- Remoto
- Ingegneria
- Inglese
- Laurea triennale
7 giorni
Security Governance Manager
Prometeia —Bologna, Emilia-Romagna
- Remoto
- Gestionale
- Inglese
- Project management
Area Sales Manager - Protective Coatings - Central and Southern Italy
Sherwin-Williams —Bologna, Emilia-Romagna
- Tempo pieno
- Remoto
- Vendite
- Inglese
- Microsoft Office
GenAI Engineer - Allitude
Cassa Centrale Banca —Bologna, Emilia-Romagna
- Da 35.650 € all'anno
- Remoto
- Azure
- Informatica
- DevOps
- Assicurazione sanitaria
- Fondo pensione
Senior Manager/Principal - Insurance
Prometeia —Bologna, Emilia-Romagna
- Remoto
- Ingegneria
- Inglese
- Laurea magistrale
Test Engineer – Trasfertista
Kiwa —Granarolo dell'Emilia, Emilia-Romagna
- Tempo pieno
- Remoto
- Microsoft Excel
- Inglese
- Assicurazione sanitaria

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di lavoro da remoto nella seguente località: bologna, emi

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L1 Support Agent

Arrive
Zola Predosa, Emilia-Romagna

Candidatura rapida

Dettagli della posizione

2 giorni fa

Qualifiche

Gestionale
Servizio clienti
IT

Descrizione completa della posizione

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

L1 Support Technicians are the first point of contact for our customers. They monitor the Service Desk queue for new incidents and requests, taking ownership of relevant reported incidents as well as handling phone calls and conducting triage. They see incidents through to resolution, fostering strong relationships with key internal and external customers. Due to internal progression, we are seeking an enthusiastic, energetic, and confident individual who can deliver world-class customer service to our customers and partners.

How to make an impact

Log and monitor incidents from a range of communication channels and ensure that the appropriate action is being taken to meet SLA.
Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information.
Contact third parties to log support calls, get updates on open support calls, or request technical support.
Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident.
Assisting in internal and external customer report generation, including collating reports, managing users and passwords
Assist with ad hoc tasks relating to implementation projects, support projects, or support administration
Regularly update open tickets in the CSM tools
Build strong relationships with customers, partners, suppliers, and internal colleagues.
Work in a support team delivering remote support
Contribute to Knowledge Management within the business in the form of documentation creation
Troubleshoot, diagnose, and resolve problems and/or assign them to the appropriate team to investigate and resolve
Performing system admin duties and/or proactive daily system checks
Various administrative tasks, including collating reports, managing users and passwords
Support all in-house back office systems, including mobile payment solutions.

About you

A customer orientated approach is critical for this role
A general technical understanding and familiarity with Google Workspace
One year of experience in a Service Desk or a Customer Support environment would be a distinct advantage
An IT background would be an advantage

Your background

Excellent customer service skills
Strong written and verbal communication skills to communicate in a clear, professional manner.
A good listener with the ability to communicate technical issues and resolutions to people of varying technical levels.
Analytical problem-solving and the ability to follow the process
Technical mindset with a desire to enhance those skills
Being able to quickly learn industry standard and bespoke software to an advanced user level
Can quickly understand customers’ operational requirements

This role is based in Bologna.

Candidatura rapida

Perfeziona la tua ricerca

lavoro da remoto offerte - bologna, emi

L1 Support Agent

Java Developer

Internship in Aerodynamics (CFD)

Internship in Ad Personam Product Marketing

Junior Talent Acquisition Specialist - Cat. protetta L.68/99

Business Development Manager - Italy

ANALISTA PROGRAMMATORE

MEDICI IN TELEMEDICINA

Tech Lead, Android Core Product - Bologna, Italy

IT Support Engineer - End-User & Workstation Services | Space Sector

Automation Engineer

Desktop Support Engineer | Space Sector

Frontend Web Developer

Field Service Engineer

Procurement Value Analysis and Value Engineering

Security Governance Manager

Area Sales Manager - Protective Coatings - Central and Southern Italy

GenAI Engineer - Allitude

Senior Manager/Principal - Insurance

Test Engineer – Trasfertista

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di lavoro da remoto nella seguente località: bologna, emi

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