Belmond is seeking a Cost Controller -Seasonal- for the Venice Simplon-Orient-Express, the legendary train that transports guests to the Golden Age on captivating journeys across Europe. This is an exciting opportunity for a dynamic talent with a passion for excellence and storytelling in travel, a strong cultural awareness and an unswerving approach to maintaining standards.
Based in Marghera (Venice, Italy), the ideal candidate will embrace and deliver the Vision of Belmond, assist with efficient operations, and strive towards Belmond’s brand strategy of being the number one luxury travel experience in the world.
ABOUT THE ROLE
The Cost Controller is responsible for ensuring financial accuracy and efficiency across various revenue, cost, and inventory operations.
This role supports multiple departments by auditing income, analyzing costs, maintaining financial documentation, and assisting with IT and e-commerce operations.
MAIN DUTIES AND RESPONSIBILITIES:
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Match bank transactions with sales from Manava system and cash reports.
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Process and post Sales Journal accurately into the General Ledger.
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Analyze offers, packages, and sold items; prepare related journal entries.
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Regularly reconcile accounts including gratuities, receivables, credit cards, and bank balances.
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Verify tips from electronic payments and register tip data in Workday.
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Prepare monthly summary reports and calculate sales commissions.
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Conduct beverage inventory checks using PAR STOCK and Manava POS data; maintain accurate inventory records in Workday.
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Maintain pre- and post-trip documentation per company policies.
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Support on-board teams with IT setup and troubleshooting during operations.
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Manage mail order process, assist customers, coordinate with warehouse, and track shipments.
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Handle on-board payment refunds with accuracy and customer focus.
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Collaborate with departments to improve operational efficiency and enhance reporting tools and processes.
ABOUT BELMOND
Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.
Requirements
- 1 – 2 years relevant experience within a similar role
- Experience within the luxury hospitality industry - advantageous
- Relevant management or field/industry related diploma or degree
- Basics of accounting and financial management
- Knowledge to draft and control budgets
- Good administration skills and organisational skills
- Attitude for data collection, analysis and reporting
- Demonstrated ability to be innovative and creative
- Good communication skills in Italian and English – written and verbal. Any other language advantageous.
- Time management skills
- Working knowledge of MS Office
- Computer literacy skills
- Demonstrable aptitude in decision-making and problem-solving
- A high level of professionalism and confidentiality/discretion
- Professional and pleasant disposition
- High level of integrity and trustworthiness
- Ability to use initiative and be proactive
- Self-motivated and results driven approach
- Methodical and accurate work practice essential
- Attitude for data collection, analysis and reporting
- European or Swiss passport holder
Benefits
BELMOND AND YOU
When you join Belmond, you become part of a global family.
We ask you to embrace our Belmond behaviours, follow our directives and reflect the ethos of our group. In return, we ensure our employees enjoy just as many memorable moments as our guests.
Benefits include the Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages. More importantly, we support you in your career. We make a point of investing in your development and wellbeing to help you reach your full potential.
