20 annunci per il ruolo di customer success specialist - milano, lom (recruiting in corso)

Customer Service Representative
Abbott Laboratories —Milano, Lombardia
- Tempo pieno
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Operational Excellence Analyst , Global Operational Excellence
Amazon Italia Logistica S.R.L. —Milano, Lombardia
- 50.600 € all'anno
- Tempo pieno
- Gestionale
- Ingegneria
- Laurea magistrale
- Partecipazione azionaria
1 giorno
Logistics Specialist- People with Disability (PWD)
Amazon Data Services Italy S.R.L. —Milano, Lombardia
- Tempo pieno
- Controllo dell'inventario
- Inglese
- AWS
Data and Measurement Specialist, People with Disabilities
Google —Milano, Lombardia
- 62.000 € - 64.000 € all'anno
- Vendite
- Inglese
- Laurea triennale
Associate Account Manager, Amazon Vendor Services
Amazon EU SARL (Italy Branch) - D68 —Milano, Lombardia
- 31.100 € all'anno
- Tempo pieno
- Microsoft Powerpoint
- Spagnolo
- Microsoft Excel
- Partecipazione azionaria
Account Manager, Amazon Vendor Services
Amazon EU SARL (Italy Branch) - D68 —Milano, Lombardia
- 46.400 € all'anno
- Tempo pieno
- Spagnolo
- Microsoft Excel
- Inglese
- Partecipazione azionaria
International operations specialist - French, Italian, English
International SOS —Milano, Lombardia
- Servizio clienti
- Inglese
Specialist, Clinical Trial Management
Alfasigma Group —Milano, Lombardia
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5 giorni
Jr. Field Service Specialist
CBC (Europe) —Varedo, Lombardia
- 25.000 € - 30.000 € all'anno
- Inglese
- Convenzioni aziendali
Field Sales Executive Major Corporate
TD Synnex —San Giuliano Milanese, Lombardia
- Tempo pieno
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Technical Training & Sales Specialist, EMEA – Bose Luxury (McIntosh & Sonus faber)
Bose —Milano, Lombardia
- Tempo pieno
- Inglese
Marketing & Communication Specialist
DHL —Peschiera Borromeo, Lombardia
- Inglese
- Microsoft Office
- Marketing
Account Executive (Italian speaker)
Infobip Ltd —Milano, Lombardia
- Tempo pieno
- Vendite
- Inglese
- Laurea triennale
- Partecipazione azionaria
Sales Account Management, Principal
Synopsys —Agrate Brianza, Lombardia
- 103.000 € - 155.000 € all'anno
- Inglese
- Capacità di presentazione
9 giorni
Business Development Manager - Clickshare
Barco —Milano, Lombardia
- Gestionale
- Vendite
- Ingegneria
Business Development Manager
Mollie —Milano, Lombardia
- Tempo pieno
- Vendite
- Inglese
- Capacità di presentazione
Product Manager Industrial Automation - Apprenticeship
Siemens —Milano, Lombardia
- 28.475 € - 35.700 € all'anno
- Tempo pieno
- Inglese
Data Center IT Technician
Amazon Data Services Italy S.R.L. —Rho, Lombardia
- 30.100 € all'anno
- Tempo pieno
- Remoto
- Inglese
- Maturità
- AWS
10 giorni
Oliver Wyman – Data & Analytics Internship – Italy
Oliver Wyman —Milano, Lombardia
- Tempo pieno
- Gestionale
- Inglese
- Laurea magistrale
Specialist, Supply Chain Quality Assurance
Alfasigma Group —Milano, Lombardia
- Manutenzione
- Inglese

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Customer Service Representative

Abbott Laboratories -
Milano, Lombardia

Candidati adesso

Dettagli della posizione

Tempo pieno

Qualifiche

Microsoft Word
Microsoft Excel
Microsoft Outlook
Gestionale
Servizio clienti
SAP
Sistemi ERP
Inglese
Microsoft Office
Maturità
SAP ERP
Italiano

Descrizione completa della posizione

About the Role

We are looking for an experienced Customer Service & Order Management Specialist with strong SAP experience to join our local Customer Service team. In this role, you will provide high-quality support to both internal and external stakeholders, managing the end-to-end order cycle and ensuring smooth, compliant operations.

You will handle order processing, pricing and billing inquiries, service requests, and complaint management while working in full compliance with internal procedures and applicable regulations (e.g. ABBOTT Quality System). This is a role with a high degree of autonomy, where your expertise will directly contribute to the efficiency and success of the Customer Service function in Italy.

What You Will Do

Front Office Activities

Process customer orders received via telephone, ensuring accuracy and professionalism.
Investigate and resolve customer complaints promptly, providing clear and solution-oriented communication.
Collaborate with internal teams (e.g. Sales, Finance, Logistics) to resolve pricing discrepancies.
Issue credit notes for returns and complaints within defined procedural deadlines.
Coordinate with approved couriers for deliveries, pick-ups and claim handling.
Organize return shipments and manage PER processing in close collaboration with sales representatives.

Back Office Activities

Manage customer orders received via email, fax or post, ensuring timely entry into the system.
Ensure accurate creation of sales orders and invoices in the ERP system (SAP).
Generate all necessary documentation: packing lists, proforma invoices, credit notes and related documents.
Execute timely and precise invoicing, including electronic invoices, in line with local regulations.
Monitor invoice issuance and proactively follow up on backorders, keeping stakeholders informed.
Maintain and update master data (customers, materials, pricing) to ensure data quality and consistency.
Support product tracking and FSCA (Field Safety Corrective Action) activities in alignment with quality and regulatory requirements.

General Responsibilities

Actively participate in process improvement initiatives and cross-functional projects.
Share knowledge and support onboarding by mentoring and training junior team members.
Ensure full compliance with company policies, procedures and ethical standards.

What You Bring

Upper secondary / high school diploma (or equivalent); additional education is a plus.
Proven experience in Customer Service and/or Order Management, ideally within a regulated or international environment.
Solid working knowledge of SAP (or similar ERP systems) for order processing and billing.
Fluency in the local language (Italian) and good command of English, both written and spoken.
Proficiency in Microsoft Office (especially Excel, Outlook, Word).
Strong organizational skills with a high level of accuracy and attention to detail.
Excellent communication and stakeholder management skills.
Customer-focused mindset, with a collaborative and team-oriented approach.
Ability to prioritize and stay resilient under pressure in a dynamic environment.
High level of integrity, reliability and adaptability.

What We Offer

The opportunity to play a key role in the end-to-end order management and customer service process.
A collaborative and supportive team environment, with exposure to cross-functional stakeholders.
The chance to contribute to continuous improvement initiatives and process optimization.
A role where your experience with SAP and order management will be recognized and valued.

Equal Opportunity & Data Privacy – Italy

We are committed to creating an inclusive working environment and welcome applications from all qualified candidates, regardless of gender, age, disability, sexual orientation, ethnicity, religious belief or any other protected characteristic, in line with applicable Italian laws (including D.Lgs. 198/2006 and subsequent amendments).

Your personal data will be processed in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national legislation.

Candidati adesso

Perfeziona la tua ricerca

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Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di customer success specialist nella seguente località: milano, lom

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