- Monitor and manage network infrastructure environments.
- Support the configuration and maintenance of switches, routers, firewalls, and load balancers.
- Troubleshoot network connectivity, routing, switching, and security-related issues.
- Support infrastructure implementation and change activities.
- Manage incidents, service requests, and change tickets using ServiceNow.
- Produce, update, and maintain technical documentation, procedures, and operational runbooks.
- Create and update network diagrams, data center layouts, and logical/physical topology documentation using Microsoft Visio.
- Collaborate with internal teams and external vendors to ensure service continuity and infrastructure improvements.
- Ensure the proper operation and availability of network and security services.
- Perform first and second-level troubleshooting of network incidents.
- Support firewall policy implementation and VPN connectivity management.
- Participate in change management activities according to ITIL processes.
- Maintain accurate network documentation and architecture diagrams.
- Contribute to continuous improvement initiatives and infrastructure optimization projects.
- Escalate critical issues when required and support resolution activities.
- Ensure compliance with internal security standards and operational procedures.
- Experience of at least 1-3 years in a Network Engineer or similar infrastructure role.
- Ability to manage critical situations through good decision-making and problem-solving skills.
- Degree in Computer Engineering, Computer Science, Telecommunications Engineering, Information Technology, or equivalent field.
- Good knowledge of the English language (minimum B1 level), both written and spoken.
- Solid understanding of:
- TCP/IP
- Routing and Switching
- VLANs
- DNS, DHCP, NAT
- Basic BGP knowledge
- Enterprise networking concepts
- Knowledge of network security concepts:
- Firewall policy management
- Access Control Lists (ACLs)
- Site-to-Site and Remote Access VPNs
- Perimeter security
- Familiarity with:
- Check Point Firewalls
- Palo Alto Networks Firewalls
- Cisco Nexus platforms
- Cisco IOS
- Data Center and Enterprise Network environments
- Basic knowledge of:
- F5 BIG-IP
- Layer 4 and Layer 7 Load Balancing
- Virtual Servers, Pools, and Health Checks
- Experience with IT Service Management processes and ticketing systems, preferably:
- ServiceNow
- Knowledge of Microsoft Visio and technical documentation standards
- Familiarity with network monitoring tools.
- Cisco CCNA certification or equivalent networking certification.
- Experience with network monitoring and performance analysis tools.
- Understanding of ITIL processes and best practices.
- Strong problem-solving attitude.
- Teamwork and collaboration skills.
- Good communication skills.
- Proactive mindset and willingness to learn new technologies.
- Ability to prioritize tasks and manage incidents effectively.
- Attention to detail and documentation quality.
Working conditions: Fixed-term employment contract - Maternity Leave
Working hours: Full time (37 hours per week)
Applicable Collective Labour Agreement: National Collective Labour Agreement for employees in the credit sector (NCLA)
Location: Milan, Italy
Starting annual base salary: Euro 39.000
Variable remuneration: in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function and individual performance)
Our compensation approach is built on objective, gender-neutral criteria aligned with the role’s core requirements. That said, we believe talent goes beyond any framework: your total reward package will be tailored to reflect your unique experience, skills, and potential, ensuring we fully recognize the value you bring.
In addition to being a part of a great team, working in a fun and innovative environment, we offer:
- Flexible Smart Working
- Competitive base salaries and performance-based bonuses
- Meal vouchers and corporate restaurant and bar
- Health insurance and Accident insurance
- Pension fund and welfare plan
- Diverse cultures & Innovative mindsets
- International Environment and Talent Program
- Commitment to sustainability
- Lots of training development opportunities to help you grow
- Lots of moments dedicated to physical and mental well-being
- A special day off when it is your birthday: we call it #doyourbirthday!
- And of course, we can’t forget free water & coffee at the office!
ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.
Our purpose – empowering people to stay a step ahead in life and in business – represents our belief in people’s potential. We don’t judge, coach, or tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.
