20 annunci per il ruolo di quality ecosystem - vimercate, lom (recruiting in corso)

Customer Experience Manager
Reevo Spa —Vimercate, Lombardia
- 2.800 € - 3.600 € al mese
- Remoto
- Spagnolo
- Gestionale
- Ingegneria
Candidatura rapida
Air Products Coordinator
Chiesi Farmaceutici —Milano, Lombardia
- Da 39.000 € all'anno
- Remoto
- Gestionale
- Inglese
- Maturità
2 giorni
Go-to
Cubbit —Milano, Lombardia
- 30.000 € - 36.000 € all'anno
- Spagnolo
- Vendite
- Salesforce
Presales Specialist – Cybersecurity & Cloud Solution Engineering
Reevo Spa —Vimercate, Lombardia
- 2.800 € - 3.600 € al mese
- Spagnolo
- Azure
- Gestionale
Candidatura rapida
International Senior Product Manager
Bolton Group —Milano, Lombardia
- Da 50.000 € all'anno
- Part-time
- Remoto
- Spagnolo
- Gestionale
- Inglese
CRM Manager
Richemont —Milano, Lombardia
- 50.000 € - 60.000 € all'anno
- Tempo pieno
- Gestionale
- Project management
- Capacità di presentazione
13 ore
Instruments Calibration Manager
Chiesi Farmaceutici —Milano, Lombardia
- Da 52.000 € all'anno
- Remoto
- Gestionale
- Ingegneria
- Inglese
2 giorni
Senior Consultant, Professional Services
EDB —Milano, Lombardia
- Remoto
- Spagnolo
- Oracle
- Inglese
Candidatura rapida
(Senior) Key Account Manager - Italy
Genmab —Milano, Lombardia
- Tempo pieno
- Spagnolo
- Vendite
- Inglese
Senior Lead Experience Designer
Kyndryl —Milano, Lombardia
- Tempo pieno
- Laurea triennale
Category Specialist
Bolton Group —Milano, Lombardia
- Da 40.000 € all'anno
- Part-time
- Remoto
- Microsoft Powerpoint
- Microsoft Excel
- Gestionale
9 giorni
Senior Lead, AI Engineering, GDBS
South Pole —Milano, Lombardia
- DevOps
- Inglese
- Machine learning
6 giorni
Senior Backend Engineer
Casavo —Milano, Lombardia
- 45.000 € - 60.000 € all'anno
- Tempo pieno
- Inglese
- Java
- Database
Candidatura rapida
Client Coordinator
Packaging Europe —Segrate, Lombardia
- Remoto
- Gestionale
- Inglese
- Laurea triennale
Candidatura rapida
1 giorno
VP, Regional RX (Prescription Medicines) Commercial Operations Lead
Alfasigma Group —Milano, Lombardia
- 130.000 € - 150.000 € all'anno
- Gestionale
- Laurea magistrale
- Laurea triennale
9 giorni
Senior Data Engineer
Keyrock —Milano, Lombardia
- Tempo pieno
- Remoto
- DevOps
- SQL
- Python
Automotive Software Engineering Transformation Consultant/Senior Consultant
Capgemini —Milano, Lombardia
- 33.059 € - 61.700 € all'anno
- Remoto
- Inglese
- Laurea magistrale
- Competenze analitiche
Business Controlling Intern
Bolton Group —Milano, Lombardia
- 900 € al mese
- Remoto
- Microsoft Excel
- Sistemi ERP
- Inglese
5 giorni
Global Talent development lead
Alfasigma Group —Milano, Lombardia
- 95.000 € - 140.000 € all'anno
- Competenze analitiche
- Leadership
Automotive Software Engineering Transformation Consultant/Senior Consultant
Capgemini Sogeti —Milano, Lombardia
- 33.059 € - 61.700 € all'anno
- Remoto
- Inglese
- Laurea magistrale
- Competenze analitiche

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di quality ecosystem nella seguente località: vimercate, lom

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Customer Experience Manager

Reevo Spa
Vimercate, Lombardia

Candidatura rapida

Dettagli della posizione

Tempo indeterminato
2.800 € - 3.600 € al mese

Qualifiche

Francese
Spagnolo
Infrastrutture cloud
Gestionale
Ingegneria
Inglese
Supporto tecnico
Capacità di presentazione
Laurea triennale
IT
Italiano
Negoziazione

Descrizione completa della posizione

We are a European Cloud & Cybersecurity Provider supporting medium-sized and large companies in managing and protecting their IT ecosystems.

Through highly reliable Cloud services, advanced Cybersecurity solutions, we help organizations ensure business continuity, security and digital innovation every day.

With offices across Italy, France, Spain and Switzerland, we combine an international mindset with strong local expertise, supporting customers through a team of skilled professionals and cutting-edge technologies.

What drives us is not only what we do, but how we do it: we believe in collaboration across teams and countries, transparency in the way we work and communicate, and accountability in delivering concrete and reliable results for our internal and external customers.

We are looking for a curious and proactive colleague to join our Customer Success Center Team as Customer Experience Manager ensuring the seamless delivery and performance of Reevo's services to customers, acting as the primary point of accountability for service quality, customer satisfaction, and contract compliance. Operating within the Customer Success Center, the Customer Experience Manager bridges customers and internal technical teams, ensuring SLA adherence, proactive service improvement, and long-term client retention.

Responsibilities of the selected candidate include:

Service Performance Management
- Oversee end-to-end service delivery to ensure compliance with contractual commitments and internal standards.
Customer Relationship Management
- Act as the primary service contact for assigned customers;
- Manage escalations and ensure timely resolution of issues.
Customer Success Contribution
- Work with the Customer Success Center team and Sales teams to identify upselling or cross-selling opportunities through service engagement.
Service Review and Reporting
- Conduct regular service review meetings with customers;
- Present performance data and improvement initiatives to internal and external stakeholders.
Cross-BU Coordination
- Collaborate with Operations teams to ensure smooth delivery of complex, multi-BU services.

The ideal candidate meets the following requirements:

Hard Skills:

Bachelor's degree in Information Technology, Engineering, or equivalent education.
5+ years in service management, delivery management, or customer success roles in IT, cloud, or managed services environments.
Proven experience in managing high-value customer accounts and service contracts.
Strong understanding of IT service management best practices.
Proficiency with service performance monitoring.
Knowledge of cloud infrastructure, networking, and cybersecurity fundamentals.
Data analysis and reporting capabilities for service metrics.

Language Skills:

Good command of Italian and English, both written and spoken is mandatory;
Good command of French and/or Spanish is a plus.

Soft Skills:

Excellent communication and presentation skills.
Strong relationship management and negotiation skills.
Analytical and problem-solving mindset.
Ability to work cross-functionally.
Strategic thinking with a customer-centric approach.

Why Join Us:

We believe people perform at their best when they can grow, collaborate and maintain a healthy work-life balance.
For this reason, we offer:

Flexible working approach and smart working opportunities;
Meal vouchers;
Welfare programs;
Health and accidentes insurance coverage;
Dedicate budget for learning, growth and development;
Compensation and benefit packages aligned with role, responsibilities and local policies.

If you enjoy challenges and actively contribute to company success, we are the right place for you!

Workplace: Vimercate (MB)

#LI-NB1

Settore: Informatica

Ruolo: Customer Service

RAL:

Salario mensile: EUR 2800 - EUR 3600

Tipo di occupazione: Contratto a tempo indeterminato

Candidatura rapida

Perfeziona la tua ricerca

quality ecosystem offerte - vimercate, lom

Customer Experience Manager

Air Products Coordinator

Go-to

Presales Specialist – Cybersecurity & Cloud Solution Engineering

International Senior Product Manager

CRM Manager

Instruments Calibration Manager

Senior Consultant, Professional Services

(Senior) Key Account Manager - Italy

Senior Lead Experience Designer

Category Specialist

Senior Lead, AI Engineering, GDBS

Senior Backend Engineer

Client Coordinator

VP, Regional RX (Prescription Medicines) Commercial Operations Lead

Senior Data Engineer

Automotive Software Engineering Transformation Consultant/Senior Consultant

Business Controlling Intern

Global Talent development lead

Automotive Software Engineering Transformation Consultant/Senior Consultant

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di quality ecosystem nella seguente località: vimercate, lom

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