20 annunci per il ruolo di quality ecosystem - vimercate, lom (recruiting in corso)

Customer Experience Manager
Reevo Spa —Vimercate, Lombardia
- 2.800 € - 3.600 € al mese
- Remoto
- Spagnolo
- Gestionale
- Ingegneria
Candidatura rapida
Senior Presales Specialist – Cybersecurity & Cloud Solution Engineering
Reevo Spa —Vimercate, Lombardia
- 5.200 € - 6.000 € al mese
- Spagnolo
- Azure
- Gestionale
Candidatura rapida
11 giorni
Presales Specialist – Cybersecurity & Cloud Solution Engineering
Reevo Spa —Vimercate, Lombardia
- 2.800 € - 3.600 € al mese
- Spagnolo
- Azure
- Gestionale
Candidatura rapida
11 giorni
Go-to
Cubbit —Milano, Lombardia
- 30.000 € - 36.000 € all'anno
- Spagnolo
- Vendite
- Salesforce
Bushings Sales Manager Europe
GE Vernova —Provincia di Milano, Lombardia
- 35 € - 100 € al giorno
- Straordinari
- Gestionale
- Ingegneria
- Laurea triennale
- Assicurazione sulla vita
Senior Growth Manager
Unobravo International —Milano, Lombardia
- 80.000 € - 100.000 € all'anno
- Inglese
- Marketing
- Congedo parentale
13 giorni
Elite - Business Data Analyst
Euronext —Milano, Lombardia
- 36.000 € - 40.000 € all'anno
- Tempo pieno
- Microsoft Excel
- Gestionale
- Inglese
Software Engineer
Trustfull —Milano, Lombardia
- 35.000 € - 60.000 € all'anno
- Tempo pieno
- AWS
- JavaScript
- Sviluppo software
Candidatura rapida
Digital Marketing & Sales Manager
E.ON Energia S.p.A. —Milano, Lombardia
- 55.000 € - 75.000 € all'anno
- Tempo pieno
- Remoto
- Gestionale
- Vendite
- Leadership
14 giorni
Global Marketing Procurement Buyer
Campari Group —Sesto San Giovanni, Lombardia
- Tempo pieno
- Competenze analitiche
- Laurea triennale
- Marketing
Platform Configurator
JAROWA AG —Milano, Lombardia
- Part-time
Global Talent development lead
Alfasigma Group —Milano, Lombardia
- 95.000 € - 140.000 € all'anno
- Competenze analitiche
- Leadership
Senior Backend Engineer
Casavo —Milano, Lombardia
- 45.000 € - 60.000 € all'anno
- Tempo pieno
- Inglese
- Java
- Database
Candidatura rapida
Senior Pre-Sales Engineer
Agile Lab —Milano, Lombardia
- 90.000 € - 130.000 € all'anno
- Remoto
- Gestionale
- Vendite
- Inglese
Candidatura rapida
Associate Director, IT Operations and Enterprise Applications
South Pole —Milano, Lombardia
- Azure
- Gestionale
- Sistemi ERP
14 giorni
Software Engineer (Frontend)
Trustfull —Milano, Lombardia
- 40 € - 70 € all'anno
- Tempo pieno
- Maturità
- API
- Agile
Candidatura rapida
Cybersecurity & Networking Engineer
Siemens —Milano, Lombardia
- 48.000 € - 63.000 € all'anno
- Tempo pieno
- Inglese
- Laurea magistrale
- Laurea triennale
Automotive Software Engineering Transformation Consultant/Senior Consultant
Capgemini Sogeti —Milano, Lombardia
- 33.059 € - 61.700 € all'anno
- Remoto
- Inglese
- Laurea magistrale
- Competenze analitiche
10 giorni
Sales Manager Electrical Products infrastructure market Lombardy
Siemens —Milano, Lombardia
- 55.000 € - 78.000 € all'anno
- Tempo pieno
- Vendite
- Inglese
- Maturità
Growth Tribe Lead
ING —Milano, Lombardia
- Tempo pieno
- Remoto
- Gestionale
- Vendite
- Inglese

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di quality ecosystem nella seguente località: vimercate, lom

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Customer Experience Manager

Reevo Spa
Vimercate, Lombardia

Candidatura rapida

Dettagli della posizione

Tempo indeterminato
2.800 € - 3.600 € al mese

Qualifiche

Francese
Spagnolo
Infrastrutture cloud
Gestionale
Ingegneria
Inglese
Supporto tecnico
Capacità di presentazione
Laurea triennale
IT
Italiano
Negoziazione

Descrizione completa della posizione

We are a European Cloud & Cybersecurity Provider supporting medium-sized and large companies in managing and protecting their IT ecosystems.

Through highly reliable Cloud services, advanced Cybersecurity solutions, we help organizations ensure business continuity, security and digital innovation every day.

With offices across Italy, France, Spain and Switzerland, we combine an international mindset with strong local expertise, supporting customers through a team of skilled professionals and cutting-edge technologies.

What drives us is not only what we do, but how we do it: we believe in collaboration across teams and countries, transparency in the way we work and communicate, and accountability in delivering concrete and reliable results for our internal and external customers.

We are looking for a curious and proactive colleague to join our Customer Success Center Team as Customer Experience Manager ensuring the seamless delivery and performance of Reevo's services to customers, acting as the primary point of accountability for service quality, customer satisfaction, and contract compliance. Operating within the Customer Success Center, the Customer Experience Manager bridges customers and internal technical teams, ensuring SLA adherence, proactive service improvement, and long-term client retention.

Responsibilities of the selected candidate include:

Service Performance Management
- Oversee end-to-end service delivery to ensure compliance with contractual commitments and internal standards.
Customer Relationship Management
- Act as the primary service contact for assigned customers;
- Manage escalations and ensure timely resolution of issues.
Customer Success Contribution
- Work with the Customer Success Center team and Sales teams to identify upselling or cross-selling opportunities through service engagement.
Service Review and Reporting
- Conduct regular service review meetings with customers;
- Present performance data and improvement initiatives to internal and external stakeholders.
Cross-BU Coordination
- Collaborate with Operations teams to ensure smooth delivery of complex, multi-BU services.

The ideal candidate meets the following requirements:

Hard Skills:

Bachelor's degree in Information Technology, Engineering, or equivalent education.
5+ years in service management, delivery management, or customer success roles in IT, cloud, or managed services environments.
Proven experience in managing high-value customer accounts and service contracts.
Strong understanding of IT service management best practices.
Proficiency with service performance monitoring.
Knowledge of cloud infrastructure, networking, and cybersecurity fundamentals.
Data analysis and reporting capabilities for service metrics.

Language Skills:

Good command of Italian and English, both written and spoken is mandatory;
Good command of French and/or Spanish is a plus.

Soft Skills:

Excellent communication and presentation skills.
Strong relationship management and negotiation skills.
Analytical and problem-solving mindset.
Ability to work cross-functionally.
Strategic thinking with a customer-centric approach.

Why Join Us:

We believe people perform at their best when they can grow, collaborate and maintain a healthy work-life balance.
For this reason, we offer:

Flexible working approach and smart working opportunities;
Meal vouchers;
Welfare programs;
Health and accidentes insurance coverage;
Dedicate budget for learning, growth and development;
Compensation and benefit packages aligned with role, responsibilities and local policies.

If you enjoy challenges and actively contribute to company success, we are the right place for you!

Workplace: Vimercate (MB)

#LI-NB1

Settore: Informatica

Ruolo: Customer Service

Salario mensile: EUR 2800 - EUR 3600

Tipo di occupazione: Contratto a tempo indeterminato

Candidatura rapida

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Digital Marketing & Sales Manager

Global Marketing Procurement Buyer

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Global Talent development lead

Senior Backend Engineer

Senior Pre-Sales Engineer

Associate Director, IT Operations and Enterprise Applications

Software Engineer (Frontend)

Cybersecurity & Networking Engineer

Automotive Software Engineering Transformation Consultant/Senior Consultant

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Growth Tribe Lead

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di quality ecosystem nella seguente località: vimercate, lom

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