OVERALL MISSION
The Facility & Construction Supervisor (FCS) is responsible for the development of retail projects for Hermès in Italy and Greece, and for the facility management of the stores of the subsidiary. The FCS plans, manages, and executes new store openings, extraordinary renovations and restyling projects. The FCS collaborates with architects, consultants, contractors, and all external and internal stakeholders (e.g. Operations, Visual, etc.) to ensure the projects are properly executed in compliance with Maison standards of excellence. Moreover, the FCS supervises the ordinary and extraordinary maintenance of all the stores in the subsidiary.
Responsibilities include coordinating store layout improvements consisting of store configurations or upgrades of existing stores; the supervision and accountability of project budgets, schedules and project design; and consulting retail teams to ensure requirements are incorporated into the project and critical timelines and project information are communicated. The FCS oversees the construction and completion of each location to ensure quality standards are met in a timely and cost-effective way. Moreover, the FCS supervises and supports the Facility Coordinator/Specialist in managing the maintenance of store systems, external warehouses, and the headquarters, ensuring buildings are maintained clean, functional and aligned with excellent quality standards.
Project Management
Draft the store brief in the preliminary stages of the project;
Develop comprehensive project plans, timelines and schedules from groundbreaking to store opening;
Work closely with the financial controller to assist with the overall planning;
Have budget accountability for the projects at hand; monitor construction costs, review invoices, manage change orders, and minimize overspending;
Ensure the strip-out of former locations and their return to the landlord.
Retail coordination
Cooperate with the EME Hermès Construction Team and RDAI about the store concept;
Review the store layout and project milestone with the Retail Director and the General Manager;
Coordinate fixtures, signages and merchandising installations to ensure the store is ready for sales operations;
Work in alignment with operations to ensure adequate stock allocation and proper warehouse organization;
Liase with HR department for the optimization of staff areas (i.e. changing rooms, offices and welfare areas);
Organize cross-functional activities with the IT department regarding all informatic systems (wi-fi, CCTV, POS, tills, etc.);
Ensure alignment with security guidelines;
Project the artistic heritage of the Maison in the stores.
Facility management
Design the facility management strategy; set and monitor yearly goals and expectations; develop a culture of excellence and continuous improvement for ordinary and extraordinary maintenance;
Plan and monitor facility management monthly and yearly activities;
Supervise and is accountable for the activity of the Facility Coordinator / Specialist
Manage extraordinary interventions and is responsible for their implementation; budget adherence and respect of the timeline to minimize business closure;
Ensure alignment with stakeholders at EME and Group level.
People management
Plan yearly activities, setting expectations and assigning tasks to the Facility Coordinator/Specialist;
Supervise the monthly and yearly activities of the Facility Coordinator/Specialist and provide ongoing feedback and coaching, supporting his/her personal development;
Support the Facility Coordinator/Specialist in the execution of his/her work.
Proven experience in luxury retail project management;
University degree in Architecture, or Interior Design, or Construction (preferred);
- Ability to manage multi projects at the same time;
- Internal team coordination experience;
Extremely organized, detail and deadline oriented. Rigorous, reliable and pragmatic. Service-minded and performance-driven;
- Excellent understanding of design drawings and project documentation;
- Knowledge of standard quality means and methods, and materials in construction and millwork required for a luxury environment;
- Overall cost and market value knowledge for various retail construction activities;
- Good working knowledge of MS Word, Excel, Project, PowerPoint, and AutoCAD;
Strong stakeholder management; ability to influence without authority and to collaborate across functions;
Excellent written and verbal communication skills; language requirements: Italian, fluent English, French is a plus (not mandatory);
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Hermès engages positive and passionate people who own the following requirements:
- Excellent interpersonal and communication skills, with a customer service orientation;
- Team player mentality to build meaningful relationships and ability to work autonomously;
- Availability, flexibility and dynamism to function in a high-pace environment;
Determined to be part of a people centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.
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In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds. Join the human adventure of Hermès!
