20 annunci per il ruolo di it support - bologna, emi (recruiting in corso)

L1 Support Agent
Arrive —Zola Predosa, Emilia-Romagna
- Remoto
- Gestionale
- Servizio clienti
- IT
Candidatura rapida
1 giorno
Digital Application Maintenance Engineer
IMA Life North America —Ozzano dell'Emilia, Emilia-Romagna
- 34.000 € all'anno
- Inglese
- SQL
- Competenze analitiche
4 ore
Addetto ufficio tecnico formati
IMA Life North America —Ozzano dell'Emilia, Emilia-Romagna
- 34.000 € all'anno
- CAD
- Inglese
- Microsoft Office
Compensation, Benefit and Personnel Cost Planning (f/m/d)
Automobili Lamborghini —Sant'Agata Bolognese, Emilia-Romagna
- Da 51.000 € all'anno
- Tempo pieno
- Remoto
- Gestionale
- Inglese
- Laurea magistrale
3 giorni
Desktop Support Engineer | Space Sector
Etinars —Bologna, Emilia-Romagna
- Remoto
- Inglese
- Windows
Candidatura rapida
Procurement Value Analysis and Value Engineering
Automobili Lamborghini —Sant'Agata Bolognese, Emilia-Romagna
- Da 46.400 € all'anno
- Tempo pieno
- Remoto
- Ingegneria
- Inglese
- Laurea triennale
6 giorni
Forwarding Management Intern Apprentice Italy (Ancona)
CEVALogistics —Bologna, Emilia-Romagna
- Tempo pieno
- Gestionale
- Database
1 giorno
Tecnico ricambi automazione - food
IMA Life North America —Bologna, Emilia-Romagna
- 35.500 € all'anno
- Inglese
- Microsoft Office
Electronics SQE
Bonfiglioli —Calderara di Reno, Emilia-Romagna
- 50.000 € - 60.000 € all'anno
- Inglese
- Maturità
Firmware Control DSP engineer
Vertiv —Bologna, Emilia-Romagna
- 41.000 € - 52.000 € all'anno
- Inglese
- Laurea magistrale
2 giorni
Space Application & Integration Developer (SQL + PHP)
Etinars —Bologna, Emilia-Romagna
- Tempo pieno
- Inglese
- Windows
- Java
Candidatura rapida
Project Engineer - Large Power Converters
Vertiv —Bologna, Emilia-Romagna
- Gestionale
- Inglese
- Laurea triennale
Italian-speaking Technical Customer Support Agent in Greece
Next Job Abroad —Bologna, Emilia-Romagna
- Tempo pieno
- Remoto
- Servizio clienti
- Inglese
Candidatura rapida
Italy Tutor | FunTech
Kodland —Bologna, Emilia-Romagna
- Part-time
- Remoto
- Maturità
Candidatura rapida
Business Manager
TMC —Bologna, Emilia-Romagna
- Ingegneria
- Inglese
- Laurea magistrale
6 giorni
Italian-speaking Customer Support Agent for Dyson Team in Greece
Next Job Abroad —Bologna, Emilia-Romagna
- Tempo pieno
- Remoto
- Servizio clienti
- Inglese
- Convenzioni aziendali
Candidatura rapida
IT Security Specialist | Space & European Programmes
Etinars —Bologna, Emilia-Romagna
- Gestionale
- Inglese
- Windows
Candidatura rapida
Electrical System Engineer
Vertiv —Bologna, Emilia-Romagna
- 35.000 € - 44.000 € all'anno
- Tempo pieno
- Remoto
- Microsoft Word
- Maturità
- Laurea triennale
Head of Global Regulatory Affairs CMC
Alfasigma Group —Bologna, Emilia-Romagna
- Dottorato di ricerca
- Ingegneria
- Microsoft Office
Technical Sales Senior Analyst
Vertiv —Bologna, Emilia-Romagna
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di it support nella seguente località: bologna, emi

Accedendo al tuo account, accetti i Termini di Servizio di SimplyHired e acconsenti alle nostre Norme sui Cookie e sulla Privacy.

L1 Support Agent

Arrive
Zola Predosa, Emilia-Romagna

Candidatura rapida

Dettagli della posizione

1 giorno fa

Qualifiche

Gestionale
Servizio clienti
IT

Descrizione completa della posizione

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

L1 Support Technicians are the first point of contact for our customers. They monitor the Service Desk queue for new incidents and requests, taking ownership of relevant reported incidents as well as handling phone calls and conducting triage. They see incidents through to resolution, fostering strong relationships with key internal and external customers. Due to internal progression, we are seeking an enthusiastic, energetic, and confident individual who can deliver world-class customer service to our customers and partners.

How to make an impact

Log and monitor incidents from a range of communication channels and ensure that the appropriate action is being taken to meet SLA.
Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information.
Contact third parties to log support calls, get updates on open support calls, or request technical support.
Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident.
Assisting in internal and external customer report generation, including collating reports, managing users and passwords
Assist with ad hoc tasks relating to implementation projects, support projects, or support administration
Regularly update open tickets in the CSM tools
Build strong relationships with customers, partners, suppliers, and internal colleagues.
Work in a support team delivering remote support
Contribute to Knowledge Management within the business in the form of documentation creation
Troubleshoot, diagnose, and resolve problems and/or assign them to the appropriate team to investigate and resolve
Performing system admin duties and/or proactive daily system checks
Various administrative tasks, including collating reports, managing users and passwords
Support all in-house back office systems, including mobile payment solutions.

About you

A customer orientated approach is critical for this role
A general technical understanding and familiarity with Google Workspace
One year of experience in a Service Desk or a Customer Support environment would be a distinct advantage
An IT background would be an advantage

Your background

Excellent customer service skills
Strong written and verbal communication skills to communicate in a clear, professional manner.
A good listener with the ability to communicate technical issues and resolutions to people of varying technical levels.
Analytical problem-solving and the ability to follow the process
Technical mindset with a desire to enhance those skills
Being able to quickly learn industry standard and bespoke software to an advanced user level
Can quickly understand customers’ operational requirements

This role is based in Bologna.

Candidatura rapida

Perfeziona la tua ricerca

it support offerte - bologna, emi

L1 Support Agent

Digital Application Maintenance Engineer

Addetto ufficio tecnico formati

Compensation, Benefit and Personnel Cost Planning (f/m/d)

Desktop Support Engineer | Space Sector

Procurement Value Analysis and Value Engineering

Forwarding Management Intern Apprentice Italy (Ancona)

Tecnico ricambi automazione - food

Electronics SQE

Firmware Control DSP engineer

Space Application & Integration Developer (SQL + PHP)

Project Engineer - Large Power Converters

Italian-speaking Technical Customer Support Agent in Greece

Italy Tutor | FunTech

Business Manager

Italian-speaking Customer Support Agent for Dyson Team in Greece

IT Security Specialist | Space & European Programmes

Electrical System Engineer

Head of Global Regulatory Affairs CMC

Technical Sales Senior Analyst

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di it support nella seguente località: bologna, emi

Related Searches

Strumenti per chi cerca lavoro

Strumenti Aziende

Visualizza

Resta in contatto