20 annunci per il ruolo di it support - bologna, emi (recruiting in corso)

L1 Support Agent
Arrive —Zola Predosa, Emilia-Romagna
- Remoto
- Gestionale
- Servizio clienti
- IT
Candidatura rapida
22 ore
Waiter/Waitress
The Social Hub —Bologna, Emilia-Romagna
- 23.830,90 € all'anno
- Esperienza settore turistico alberghiero
- Inglese
Candidatura rapida
3 giorni
IT Security Specialist | Space & European Programmes
Etinars —Bologna, Emilia-Romagna
- Gestionale
- Inglese
- Windows
Candidatura rapida
Transferring Mechanical Fitter
IMA Life North America —Ozzano dell'Emilia, Emilia-Romagna
- 34.000 € all'anno
- Inglese
- Assemblaggio
10 giorni
Italian-speaking Tech Support Specialist in Athens (with relocation package)
Next Job Abroad —Bologna, Emilia-Romagna
- Tempo pieno
- Inglese
- Esperienza di hotel
- Convenzioni aziendali
Candidatura rapida
- Recruiting - Spare and change parts operator
IMA Life North America —Ozzano dell'Emilia, Emilia-Romagna
- 34.000 € all'anno
- Spagnolo
- Gestionale
- Vendite
3 giorni
Montatore Meccanico di Officina
IMA Life North America —Provincia di Bologna, Emilia-Romagna
- 26.500 € all'anno
Mechanical Engineer Tobacco Maker
Coesia —Bologna, Emilia-Romagna
- Da 40.000 € all'anno
- Oracle
- CAD
- Inglese
Candidatura rapida
Progettista meccanico Flex Packer
Coesia —Bologna, Emilia-Romagna
- Da 40.000 € all'anno
- Oracle
- CAD
- Inglese
Candidatura rapida
4 ore
Machine Rebuilding & Modernization Engineer
Coesia —Bologna, Emilia-Romagna
- Da 44.400 € all'anno
- Inglese
- PLC
- Produzione
Candidatura rapida
.NET/Python Software Developer | Energy Sector
Etinars —Bologna, Emilia-Romagna
- 475 € - 500 € al giorno
- Ingegneria
- Inglese
- Laurea magistrale
Candidatura rapida
Business Manager
TMC —Bologna, Emilia-Romagna
- Ingegneria
- Inglese
- Laurea magistrale
6 giorni
Tecnico ricambi automazione - food
IMA Life North America —Bologna, Emilia-Romagna
- 35.500 € all'anno
- Inglese
- Microsoft Office
Firewall & Network Security Engineer | Space & European Programmes
Etinars —Bologna, Emilia-Romagna
- Gestionale
- Inglese
- Competenze analitiche
Candidatura rapida
Project Contract Manager
ALSTOM —Bologna, Emilia-Romagna
- Gestionale
AI consulting intern
ARAD Digital —Bologna, Emilia-Romagna
- Tempo pieno
- Remoto
- Inglese
- Python
Head of Global Regulatory Affairs CMC
Alfasigma Group —Bologna, Emilia-Romagna
- Dottorato di ricerca
- Ingegneria
- Microsoft Office
Volunteer Italian Language Teacher
The Education Equality Institute —Bologna, Emilia-Romagna
- Remoto
- Inglese
Candidatura rapida
Outside Sales Engineer - Natural Gas
Emerson —Bologna, Emilia-Romagna
- 51.500 € - 95.600 € all'anno
- Tempo pieno
- Vendite
- Inglese
6 giorni
Power Electronics Engineer - Large Power Converter
Vertiv —Bologna, Emilia-Romagna
- 40.000 € - 50.000 € all'anno
- Inglese

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di it support nella seguente località: bologna, emi

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L1 Support Agent

Arrive
Zola Predosa, Emilia-Romagna

Candidatura rapida

Dettagli della posizione

22 ore fa

Qualifiche

Gestionale
Servizio clienti
IT

Descrizione completa della posizione

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

L1 Support Technicians are the first point of contact for our customers. They monitor the Service Desk queue for new incidents and requests, taking ownership of relevant reported incidents as well as handling phone calls and conducting triage. They see incidents through to resolution, fostering strong relationships with key internal and external customers. Due to internal progression, we are seeking an enthusiastic, energetic, and confident individual who can deliver world-class customer service to our customers and partners.

How to make an impact

Log and monitor incidents from a range of communication channels and ensure that the appropriate action is being taken to meet SLA.
Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information.
Contact third parties to log support calls, get updates on open support calls, or request technical support.
Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident.
Assisting in internal and external customer report generation, including collating reports, managing users and passwords
Assist with ad hoc tasks relating to implementation projects, support projects, or support administration
Regularly update open tickets in the CSM tools
Build strong relationships with customers, partners, suppliers, and internal colleagues.
Work in a support team delivering remote support
Contribute to Knowledge Management within the business in the form of documentation creation
Troubleshoot, diagnose, and resolve problems and/or assign them to the appropriate team to investigate and resolve
Performing system admin duties and/or proactive daily system checks
Various administrative tasks, including collating reports, managing users and passwords
Support all in-house back office systems, including mobile payment solutions.

About you

A customer orientated approach is critical for this role
A general technical understanding and familiarity with Google Workspace
One year of experience in a Service Desk or a Customer Support environment would be a distinct advantage
An IT background would be an advantage

Your background

Excellent customer service skills
Strong written and verbal communication skills to communicate in a clear, professional manner.
A good listener with the ability to communicate technical issues and resolutions to people of varying technical levels.
Analytical problem-solving and the ability to follow the process
Technical mindset with a desire to enhance those skills
Being able to quickly learn industry standard and bespoke software to an advanced user level
Can quickly understand customers’ operational requirements

This role is based in Bologna.

Candidatura rapida

Perfeziona la tua ricerca

it support offerte - bologna, emi

L1 Support Agent

Waiter/Waitress

IT Security Specialist | Space & European Programmes

Transferring Mechanical Fitter

Italian-speaking Tech Support Specialist in Athens (with relocation package)

- Recruiting - Spare and change parts operator

Montatore Meccanico di Officina

Mechanical Engineer Tobacco Maker

Progettista meccanico Flex Packer

Machine Rebuilding & Modernization Engineer

.NET/Python Software Developer | Energy Sector

Business Manager

Tecnico ricambi automazione - food

Firewall & Network Security Engineer | Space & European Programmes

Project Contract Manager

AI consulting intern

Head of Global Regulatory Affairs CMC

Volunteer Italian Language Teacher

Outside Sales Engineer - Natural Gas

Power Electronics Engineer - Large Power Converter

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di it support nella seguente località: bologna, emi

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