LePub is looking for a Community Manager Intern - curricular internship for its Milan office to support the content team in the day-to-day management of online communities across Instagram and TikTok!
This is a hands-on opportunity for someone passionate about social media, communities, trends, and brand communication, who wants to gain experience in a fast-paced agency environment working on international brands, with a high creative and social-native language.
The role will carry out and learn everything about community management, social listening, publishing coordination, reporting, and real-time interaction management. The role will also learn a lot from contane managers, strategists, analysts and creatives.
-
Monitor and manage brand communities across social platforms (mainly Instagram and TikTok)
-
Moderate comments, DMs, and user-generated content following brand tone of voice and escalation guidelines
-
Assist the team in identifying trends, viral conversations, and relevant cultural moments
-
Support editorial planning, scheduling and publishing activities
-
Support social listening and sentiment analysis activities
-
Attend weekly and monthly reporting meetings
-
Collaborate with content, strategy, creative, and account teams on ongoing projects
-
Escalate sensitive conversations or critical issues to senior team members when necessary
-
Help maintain consistency in tone of voice and community engagement across platforms.
-
University agreement required for curricular internship
-
Currently student in Communication, Marketing, Advertising, or related fields
-
Fluent in social media, creators, internet culture, and online communities
-
Excellent written and verbal communication skills
-
Attention to detail and organizational skills
-
Proactive attitude and willingness to learn
-
Ability to work in a fast-paced environment and manage multiple tasks
-
Excellent knowledge of English (written and spoken) and basic copywriting skills
-
Previous experience managing personal or brand social channels is a plus.
Nice to have:
-
Familiarity with social media management tools (Sprinklr, Meta Business Suite, etc.)
-
Basic understanding of social media KPIs and analytics.
