13 annunci per il ruolo di da casa - bologna, emilia romagna (recruiting in corso)

L1 Support Agent
Arrive —Zola Predosa, Emilia-Romagna
- Remoto
- Gestionale
- Servizio clienti
- IT
Candidatura rapida
3 giorni
Security Governance Manager
Prometeia —Bologna, Emilia-Romagna
- Remoto
- Gestionale
- Inglese
- Project management
JUNIOR SOFTWARE DEVELOPER C++ e MFC
Crea Solution —Anzola dell'Emilia, Emilia-Romagna
- Remoto
- Inglese
- C++
- Assicurazione sanitaria
Progettista Meccanico Senior | Bologna
Studio Tecnico NPM —Bologna, Emilia-Romagna
- Remoto
- Esperienza in meccanica
- CAD
- Leadership
- Assicurazione sanitaria
- Orario flessibile
Network Operator (NOC)
Laboratori Guglielmo Marconi —Pontecchio, Emilia-Romagna
- Dal lunedì al venerdì
- Remoto
- Inglese
- IT
- In presenza
- Assicurazione sanitaria
Desktop Support Engineer | Space Sector
Etinars —Bologna, Emilia-Romagna
- Remoto
- Inglese
- Windows
Candidatura rapida
Senior Data Engineer
Prometeia —Bologna, Emilia-Romagna
- Remoto
- Microsoft Powerpoint
- Microsoft Word
- Informatica
Addetto/a alle pulizie zona Meraville Cat. Protette
COOPERATIVA 2ASOCIAL —Bologna, Emilia-Romagna
- 650 € - 850 € al mese
- Part-time
- Remoto
- Competenze organizzative
- Pulizie
- Time management
- Supporto allo sviluppo professionale
Candidatura rapida
Martech Architect
BIP - Business Integration Partners —Bologna, Emilia-Romagna
- Tempo pieno
- Remoto
- Informatica
- Salesforce
- Project management
Service Technology Engineer – Power
Vertiv —Bologna, Emilia-Romagna
- Remoto
- Laurea triennale
- Machine learning
- API
INGEGNERI PROGETTISTI NAVALI
SMARTENGINEERING —Ozzano dell'Emilia, Emilia-Romagna
- Tempo pieno
- Remoto
- AutoCAD
- CAD
- Laurea magistrale
- Assicurazione sanitaria
Jr Technical Trainer, focus mondo automotive.
BIP - Business Integration Partners —Bologna, Emilia-Romagna
- Tempo pieno
- Remoto
- Microsoft Powerpoint
- Microsoft Excel
- Inglese
- Assicurazione sanitaria
Senior Project Manager
Opdenergy —Bologna, Emilia-Romagna
- Remoto

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L1 Support Agent

Arrive
Zola Predosa, Emilia-Romagna

Candidatura rapida

Dettagli della posizione

3 giorni fa

Qualifiche

Gestionale
Servizio clienti
IT

Descrizione completa della posizione

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

L1 Support Technicians are the first point of contact for our customers. They monitor the Service Desk queue for new incidents and requests, taking ownership of relevant reported incidents as well as handling phone calls and conducting triage. They see incidents through to resolution, fostering strong relationships with key internal and external customers. Due to internal progression, we are seeking an enthusiastic, energetic, and confident individual who can deliver world-class customer service to our customers and partners.

How to make an impact

Log and monitor incidents from a range of communication channels and ensure that the appropriate action is being taken to meet SLA.
Update customers and colleagues by telephone, email, or portal on the progress of a support call or to request additional information.
Contact third parties to log support calls, get updates on open support calls, or request technical support.
Conduct remote diagnostic tests, checks, and repairs when a customer reports an incident.
Assisting in internal and external customer report generation, including collating reports, managing users and passwords
Assist with ad hoc tasks relating to implementation projects, support projects, or support administration
Regularly update open tickets in the CSM tools
Build strong relationships with customers, partners, suppliers, and internal colleagues.
Work in a support team delivering remote support
Contribute to Knowledge Management within the business in the form of documentation creation
Troubleshoot, diagnose, and resolve problems and/or assign them to the appropriate team to investigate and resolve
Performing system admin duties and/or proactive daily system checks
Various administrative tasks, including collating reports, managing users and passwords
Support all in-house back office systems, including mobile payment solutions.

About you

A customer orientated approach is critical for this role
A general technical understanding and familiarity with Google Workspace
One year of experience in a Service Desk or a Customer Support environment would be a distinct advantage
An IT background would be an advantage

Your background

Excellent customer service skills
Strong written and verbal communication skills to communicate in a clear, professional manner.
A good listener with the ability to communicate technical issues and resolutions to people of varying technical levels.
Analytical problem-solving and the ability to follow the process
Technical mindset with a desire to enhance those skills
Being able to quickly learn industry standard and bespoke software to an advanced user level
Can quickly understand customers’ operational requirements

This role is based in Bologna.

Candidatura rapida

Perfeziona la tua ricerca

da casa offerte - bologna, emilia romagna

L1 Support Agent

Security Governance Manager

JUNIOR SOFTWARE DEVELOPER C++ e MFC

Progettista Meccanico Senior | Bologna

Network Operator (NOC)

Desktop Support Engineer | Space Sector

Senior Data Engineer

Addetto/a alle pulizie zona Meraville Cat. Protette

Martech Architect

Service Technology Engineer – Power

INGEGNERI PROGETTISTI NAVALI

Jr Technical Trainer, focus mondo automotive.

Senior Project Manager

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Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di da casa nella seguente località: bologna, emilia romagna

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