20 annunci per il ruolo di director of program - milano, lom (recruiting in corso)

GUCCI EMEA Retail Excellence Director
Gucci —Milano, Lombardia
- Tempo pieno
- Gestionale
- Laurea magistrale
- Competenze analitiche
International Programmes Department – Operations Specialist
WeWorld Onlus —Milano, Lombardia
- 35.000 € - 45.000 € all'anno
- Tempo pieno
- Inglese
- Microsoft Office
- Laurea triennale
3 giorni
CTM/Sr CTM - EMEA - FSP
Thermo Fisher Scientific —Milano, Lombardia
- Tempo pieno
- Remoto
- Inglese
- Microsoft Office
- Laurea triennale
FTC Program Manager, SWA, EU SWA OPS First Mile & Integration
AWS EMEA SARL (Italy Branch) - G99 —Milano, Lombardia
- 33.500 € all'anno
- Tempo pieno
- Microsoft Excel
- Microsoft Access
- Gestionale
- Partecipazione azionaria
11 giorni
International Programmes Department – Operations Specialist
WeWorld-GVC —Milano, Lombardia
- 35.000 € - 45.000 € all'anno
- Tempo pieno
- Inglese
- Microsoft Office
- Laurea triennale
Candidatura rapida
3 giorni
Senior Project Manager / Associate Director, Project Management – Integration Lead (FSP)
Thermo Fisher Scientific —Milano, Lombardia
- Tempo pieno
- Remoto
- Gestionale
- PMP
- Microsoft Office
9 giorni
Finance Manager
Zeeco —Milano, Lombardia
- 80.000 € - 100.000 € all'anno
- Tempo pieno
- Microsoft Excel
- Gestionale
- Sistemi ERP
Candidatura rapida
21 ore
Senior Audit Manager
Prysmian Group —Milano, Lombardia
- Da 70.000 € all'anno
- Tempo pieno
- Remoto
- Ingegneria
- Inglese
- Laurea magistrale
- Congedo parentale
Sales Manager – Defense & Navigation Systems (Southern Europe)
SBG Systems —Milano, Lombardia
- 80.000 € - 100.000 € all'anno
- Gestionale
- Vendite
- Ingegneria
- Partecipazione agli utili
21 ore
Security Manager
Mandarin Oriental —Milano, Lombardia
- 40.000 € - 50.000 € all'anno
- Tempo pieno
- Microsoft Excel
- Inglese
- Microsoft Office
2 giorni
Manager, Corporate Affairs – Italy
BeiGene —Milano, Lombardia
- 74.000 € - 92.500 € all'anno
- Tempo pieno
- Gestionale
- Inglese
- Laurea magistrale
Administrative Coordinator
Cook Group —Nova Milanese, Lombardia
- Tempo pieno
- Remoto
- Gestionale
- Inglese
- Laurea triennale
- Rimborso tasse scolastiche
1 giorno
Security Manager
Mandarin Oriental Hotel Group —Milano, Lombardia
- 40.000 € - 50.000 € all'anno
- Tempo pieno
- Microsoft Excel
- Inglese
- Microsoft Office
2 giorni
Global Talent development lead
Alfasigma Group —Milano, Lombardia
- 95.000 € - 140.000 € all'anno
- Competenze analitiche
- Leadership
Manager Talent Acquisition - Italian speaking
Regeneron —Milano, Lombardia
- 57.375 € - 95.625 € all'anno
- Gestionale
- Inglese
- Project management
3 giorni
Associate Director, Global Patient Advocacy
Regeneron —Milano, Lombardia
- 79.800 € - 133.000 € all'anno
- Laurea triennale
Regional Partnership Account Manager
ESW —Milano, Lombardia
- 42.000 € - 53.000 € all'anno
- Remoto
- Gestionale
- Vendite
- Inglese
Candidatura rapida
Global Logistics Manager
The Gowan Co. —Milano, Lombardia
- Tempo pieno
- Gestionale
- Sistemi ERP
- Microsoft Office
Candidatura rapida
BOTTEGA VENETA Global PR & Talent Director
Bottega Veneta —Milano, Lombardia
- Tempo pieno
- Gestionale
- Leadership
Professional Education Manager INTL
Evolus —Milano, Lombardia
- Tempo pieno
- Inglese
- Marketing

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di director of program nella seguente località: milano, lom

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GUCCI EMEA Retail Excellence Director

Gucci -
Milano, Lombardia

Candidati adesso

Dettagli della posizione

Tempo pieno

Qualifiche

Gestionale
Laurea magistrale
Competenze analitiche
Laurea triennale
Italiano
Leadership

Descrizione completa della posizione

Summary

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

As GUCCI EMEA Retail Excellence Director you will be a strategic leader responsible for elevating the retail experience and driving excellence across all customer touchpoints. The role oversees key retail support functions—Retail Performance, Operations, Training, Product Care & Aftersales, and Store Optimization—ensuring alignment with global strategy while adapting to regional needs.

The position drives client experience, operational excellence, and commercial results, acting as a partner to retail and corporate teams. It ensures brand consistency, strengthens store capabilities, and supports decision-making through KPIs and insights, while leading cross-functional initiatives to improve performance and efficiency.

In collaboration with Regional Retail Leadership, the role leads a high-performing team to deliver scalable initiatives that enhance store results, service standards, and talent development.

Job Description

Key accountabilities

Strategy

Define and lead Retail Excellence strategy and roadmap, aligned with global and regional priorities
Guide cross-functional teams, ensuring strong execution and team development
Act as advisor to leadership through data analysis and best practices
Partner with global teams to localize and implement initiatives and tools

Store Structure & Process Optimization

Review store structures to align with global and local needs
Identify efficiency gaps (front/back of house) and implement improvements

Retail Performance & Monitoring

Lead customer-centric performance initiatives (e.g. RED, NPS)
Monitor KPIs, MTT, incentives, and commercial targets
Deliver reporting, analysis, and actionable insights to drive performance
Identify trends, risks, and opportunities to support field teams

Tools & Performance Management

Act as the regional expert for all tools and processes related to performance management (NPS, Mystery Shopping, BI4YOU dashboards, LUCE, Retail 360, Target Setting Tool, MTT, contests)
Ensure adoption and proper usage across all retail roles
Support onboarding and capability building on tools

Local Initiatives & Action Plans

Coordinate and support local performance initiatives and contests
Review store action plans and measure results
Ensure sustainability of initiatives impacting store teams

Retail Operations

Oversee operational excellence across openings, remodels, relocations, and closures
Ensure consistency, efficiency, and compliance in operations
Manage non-merchandising flows (e.g. packaging, uniforms)
Lead cross-functional operational projects and continuous improvement

Retail Training

Ensure high-impact training delivery across formats
Monitor effectiveness and address capability gaps
Promote a strong learning culture and career development
Lead localization and deployment of global training programs
Ensure consistent execution of Gucci Selling Ceremony and client experience standards

Product Care & Aftersales

Direct all regional Product Care and Aftersales operations, including service processes, spare parts logistics, and client follow-up
Ensure compliance with quality, service, and brand standards, in partnership with Global Product Care teams.
Improve service efficiency, client satisfaction, and profitability
Position aftersales as a key driver of client loyalty

Cross-Functional Collaboration

Act as main contact for retail topics across corporate functions
Coordinate communication flow towards stores

Special Projects

Support key initiatives (pop-ups, relocations, store openings) in partnership with Store Planning

Team Management

Ensure effective team management by setting clear goals, providing regular feedback, supporting development, and fostering a collaborative and results-driven environment

Requirements

Bachelor’s degree required in Business, Management, or related field; Master’s degree preferred
Minimum 8-10 years of experience in retail operations, performance management, and training in a luxury or premium retail environment
Proven hands-on experience in store environments, with a deep understanding of retail dynamics, client interaction, and operational execution
Proven leadership experience with cross-functional teams in a matrixed, global organization
Strong knowledge of retail KPIs, performance management tools, and operational processes
Proven ability to create and execute successful retail excellence initiatives, yielding measurable results
Sensitivity to the luxury fashion and the ability to grasp the uniqueness of our brand development requirements, needed for the achievement of the business objectives
Excellent analytical and problem-solving skills
Team player, who is self-motived and committed, with an ability to influence team members to be successful

Job Type

Regular

Start Date

2026-07-01

Schedule

Full time

Organization

Guccio Gucci S.p.A.

Candidati adesso

Perfeziona la tua ricerca

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Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di director of program nella seguente località: milano, lom

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