20 annunci per il ruolo di customer support coordinator - italia (recruiting in corso)

At Scalapay, we're shaping a culture with high standards, independent and critical thought, innovation, ownership, and continuous learning. We operate in a fast-moving, tech-driven environment, and we're looking for people who thrive in change, think boldly, and take initiative.

If you're ready to put your potential to the test in a hiring process designed to spotlight exceptional talent, this is your chance to stand out and grow with one of Europe's most ambitious fintech teams.

#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.

THE MISSION

We are looking for a Junior Legal Counsel for a 12-month fixed-term contract.

Inside the Legal Department, your role will be providing support to the Team regarding the legal aspects of the business, the internal processes of the Company and the Group, with a focus on regulatory matters and complaint handling.

This role is based in Milan where we will expect to see you at the office three days per week, as per our smart working policy.

YOU WILL :

Support the management of customer complaints, both through internal procedures and in proceedings before the Italian Banking and Financial Ombudsman (ABF), preparing legal assessments and draft responses under the supervision of the Complaints Officer.
Provide legal support to the Company and the Group on regulatory matters, with a particular focus on payment services, consumer credit, consumer protection, contract law and other legislation relevant to the business.
Draft, review and negotiate commercial agreements, escalating complex or material matters to senior members of the Legal Team.
Prepare internal legal memoranda, opinions and practical recommendations for business stakeholders.
Conduct independent legal research on legislation, regulatory guidance, case law and legal scholarship, translating findings into actionable advice.
Monitor legal and regulatory developments and support the implementation of any required changes to internal processes, documentation and commercial practices.
Work closely with cross-functional teams to identify legal risks, provide practical guidance and ensure the consistent implementation of legal requirements and best practices.
Support the development and maintenance of internal templates, policies, procedures and legal knowledge resources.

YOU MUST :

Have an Italian Law Degree (or equivalent)
Be fluent both in Italian and English (C1-C2)
You have high attention to detail and strong organizational skills

YOU'LL BE GREAT FOR THE ROLE IF :

You have some previous experience in a structured Law Firm or a Company (specialization payment services and consumer credit is a plus)
You are admitted to the Italian Bar
You speak any additional language such as French or Spanish (B2+ level)
You are proficient with the Microsoft Office Suite (Word, Excel, PowerPoint) and/or the Google Suite (Google Docs, Google Sheets, Google Slides)
You are familiar with AI tools (such as Claude, ChatGPT or Gemini)

OUR COMPENSATION PACKAGE :

Annual compensation range based on experience: 30000-40000 euros

OUR SELECTION PROCESS

Initial Chat: A brief conversation with our Talent Acquisition Team.

Interview with the Role Coordinator: A deep dive into your motivation and learning goals for the role.

Case Study: A skills-based test with a debriefing session involving key stakeholders, conducted in our Milan office or online.

Final Chat with Simone (CEO): An opportunity to discuss Scalapay's values and assess cultural alignment.

Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.

Pro tip: send your CV in English

Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.

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