5 annunci per il ruolo di it network specialist - lainate, lom (recruiting in corso)

Technical Support Specialist
CXME —Milano, Lombardia
- 21.090,49 € - 47.241,44 € all'anno
- Part-time
- Gestionale
- Windows
- Maturità
Candidatura rapida
8 ore
Impiegato amministrativo contabile - Company Members Administration
KPMG —Milano, Lombardia
- Microsoft Excel
- Microsoft Office
- Laurea magistrale
6 ore
HSE Specialist – Fluent English Required - Various locations across Italy
SGS —Milano, Lombardia
- 26.000 € - 32.000 € all'anno
- Tempo pieno
- Inglese
Candidatura rapida
Denza After - Sales Mobile Service
BYD Europe —Milano, Lombardia
- Tempo pieno
- Remoto
- Inglese
People Administration Specialist (Categorie Protette L. 68/99)
TrueLayer —Milano, Lombardia
- Remoto
- Inglese
- Risorse umane
- Congedo parentale
3 giorni

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Technical Support Specialist

CXME
Milano, Lombardia

Candidatura rapida

Dettagli della posizione

Part-time | Tempo pieno
21.090,49 € - 47.241,44 € all'anno
8 ore fa

Qualifiche

Jira
Amministrazione di sistemi
Gestionale
Gestione degli incidenti
CCNA
Windows
Maturità
Competenze analitiche
DNS
IT
VMWare

Descrizione completa della posizione

A Technical Support Specialist is the primary troubleshooter for an organization's technology, serving as the crucial link between complex technical systems and the end-users who rely on them. The role blends technical expertise with strong communication and problem-solving skills to ensure smooth IT operations.

Core Responsibilities

Incident Management: Receiving, prioritizing, documenting, and resolving end-user help requests via phone, email, or ticketing systems. This includes logging all issues and tracking them through to resolution.
Technical Troubleshooting: Diagnosing and resolving problems related to hardware, software, operating systems (like Windows and macOS), and network connectivity. This may involve guiding users step-by-step through solutions.
System Administration & Maintenance: Installing, configuring, and maintaining hardware, software, and peripheral devices. This also involves monitoring system performance and applying updates/patches.
Escalation & Collaboration: Identifying and documenting complex issues or bugs, escalating them to senior engineers or product teams, and collaborating with internal stakeholders to resolve them.
Knowledge Management: Creating and maintaining documentation such as FAQs, user guides, and knowledge base articles to help users self-solve common problems.

Required Skills & Qualifications

Technical Expertise: A strong understanding of computer hardware, Windows/macOS operating systems, Microsoft 365, and networking concepts (TCP/IP, DNS, DHCP). Familiarity with ticketing systems (e.g., Jira) and virtualization platforms (e.g., VMware) is often a plus.
Soft Skills: Excellent communication and interpersonal skills to explain complex technical concepts in plain language. Empathy, patience, and a strong customer-service orientation are essential.
Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose issues systematically and think on your feet.
Education & Experience: Typically requires a diploma or degree in Computer Science, IT, or a related field, along with 1-3 years of experience in a similar support role. Certifications like CompTIA A+, CCNA, or ITIL can be highly advantageous.

Job Types: Full-time, Part-time

Pay: €21,090.49 - €47,241.44 per year

Work Location: In person

Candidatura rapida

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it network specialist offerte - lainate, lom

Technical Support Specialist

Impiegato amministrativo contabile - Company Members Administration

HSE Specialist – Fluent English Required - Various locations across Italy

Denza After - Sales Mobile Service

People Administration Specialist (Categorie Protette L. 68/99)

More jobs to discover

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di it network specialist nella seguente località: lainate, lom

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