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Community Manager - curricular internship

Publicis Groupe Holdings B.V -
Milano, Lombardia

Candidatura rapida

Dettagli della posizione

Tirocinio formativo/stage
4 giorni fa

Qualifiche

Gestionale
Social media management
Inglese
Competenze organizzative

Descrizione completa della posizione

LePub is looking for a Community Manager Intern - curricular internship for its Milan office to support the content team in the day-to-day management of online communities across Instagram and TikTok!

This is a hands-on opportunity for someone passionate about social media, communities, trends, and brand communication, who wants to gain experience in a fast-paced agency environment working on international brands, with a high creative and social-native language.

The role will carry out and learn everything about community management, social listening, publishing coordination, reporting, and real-time interaction management. The role will also learn a lot from contane managers, strategists, analysts and creatives.

Monitor and manage brand communities across social platforms (mainly Instagram and TikTok)
Moderate comments, DMs, and user-generated content following brand tone of voice and escalation guidelines
Assist the team in identifying trends, viral conversations, and relevant cultural moments
Support editorial planning, scheduling and publishing activities
Support social listening and sentiment analysis activities
Attend weekly and monthly reporting meetings
Collaborate with content, strategy, creative, and account teams on ongoing projects
Escalate sensitive conversations or critical issues to senior team members when necessary
Help maintain consistency in tone of voice and community engagement across platforms.

University agreement required for curricular internship
Currently student in Communication, Marketing, Advertising, or related fields
Fluent in social media, creators, internet culture, and online communities
Excellent written and verbal communication skills
Attention to detail and organizational skills
Proactive attitude and willingness to learn
Ability to work in a fast-paced environment and manage multiple tasks
Excellent knowledge of English (written and spoken) and basic copywriting skills
Previous experience managing personal or brand social channels is a plus.

Nice to have:

Familiarity with social media management tools (Sprinklr, Meta Business Suite, etc.)
Basic understanding of social media KPIs and analytics.

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