20 annunci per il ruolo di customer support coordinator (recruiting in corso)

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VIE - Retail Support Coordinator (CRM &Operations) - Based in Milan

Tiffany & Co. -
Milano, Lombardia

Candidati adesso

Dettagli della posizione

Tempo pieno

Qualifiche

Inglese
Microsoft Office
Italiano

Descrizione completa della posizione

Position

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love.

It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy.

The Retail Support Coordinator will work closely with the Headquarter Retail Team, partnering also with all Stores and Headquarter functions.

Key Responsibilities:

• Strategy & Analysis: Assist in implementing regional CRM and business development initiatives. Monitor performance via weekly/monthly dashboards and data reporting. Ability to support the CRM initiatives at cluster level.

• Operational Support: Support daily in-store activities and help roll out updated work methods and headquarters projects. Passion for Operations department and desire to create best practice to optimize the service in store.

• Training & Tools: Act as the "key-user" for internal software. Provide regular training to teams on new features and digital tools.

• Client Engagement: Help drive customer loyalty programs and clienteling culture to improve long-term retention and experience.

• Team Collaboration: Partner with Retail Performance and Learning managers to identify growth opportunities and support team development.

• Standards Maintenance: Coordinate daily and monthly checks to ensure all departments meet brand standards and operational KPIs.

Requirements:

VIE requirement: International profile (not Italian citizen)
Previous experience in Retail (both on the field and head office)
Previous experience in CRM or Operations in a retail company is a plus
Good understanding of retail stores processes and procedures
Previous experience in data analysis
Desire to grow in a dynamic environment
Strong networking skills, with ability to build rapport quickly
Flexibility to travel in the stores of the cluster (Italy, Spain, Turkey)
Fluent in English, Italian will be a valuable plus

Additional information

Duration: 2 years
Start date: July 2026
Location: Milan, Italy

TIFFANY & CO.
MAISON

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

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MAISON