2 annunci per il ruolo di sap consultant - milano, lom (recruiting in corso)

Salesforce Case Management Efficiency Consultant
Seargin —Milano, Lombardia
- Gestionale
- Servizio clienti
- Salesforce
9 ore
Store Planning & Procurement
Triumph Intertrade AG —Milano, Lombardia
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
10 giorni

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Salesforce Case Management Efficiency Consultant

Seargin -
Milano, Lombardia

Candidati adesso

Dettagli della posizione

9 ore fa

Qualifiche

Gestionale
Servizio clienti
SAP
Salesforce
Sistemi ERP
SAP ERP
Italiano
Leadership

Descrizione completa della posizione

Location

Milan

Country

Italy

Form of employment

B2B

Experience level

Senior

Responsibilities

Workflow Analysis
- Observe and document customer service workflows using Salesforce case management across email and voice channels.
Process Mapping
- Map current processes, pain points, system interactions, and unnecessary steps affecting agent productivity.
Integration Assessment
- Identify system switching, integration gaps, and additional work caused by disconnected Salesforce and other business systems.
Diagnostic Evaluation
- Assess adoption, training effectiveness, technology gaps, and opportunities for quick wins or structural improvements.
Automation Assessment
- Review existing back-office processes and automations to identify opportunities for future customer service automation.
Recommendations & Productivity Analysis
- Propose process, technology, integration, adoption, and training improvements while assessing productivity gains, feasibility, and scalability.
AI Roadmap Support
- Provide insights supporting the future expansion of Voice and Mail AI Agents and related customer service automation.

Requirements

Consulting Experience
- Proven experience in business process optimization, operational efficiency, or systems consulting within complex environments.
Customer Service Operations
- Hands-on experience in back-office customer service environments with practical understanding of agent workflows.
Salesforce Knowledge
- Familiarity with Salesforce, case management systems, CRM implementations, and customer service technology processes.
Workflow Analysis Skills
- Strong ability to observe, document, analyze, and synthesize operational workflows into actionable insights.
Analytical Problem Solving
- Ability to identify inefficiencies, integration gaps, productivity barriers, and realistic opportunities for improvement.
Communication Skills
- Excellent written and verbal communication skills for presenting findings and recommendations to leadership.
Italian Language Skills
- Fluent Italian required for on-site engagement in Milan and effective communication with customer service teams.

What we offer

B2B Contract
- Employment based on a B2B contract
Stable and Dynamic International Firm
- Opportunity to work in a stable, dynamically developing international company
Engaging Projects and Latest IT
- Chance to participate in interesting projects and work with the latest information technologies
Competitive Rates
- Attractive remuneration rates offeres
Renowned International Projects
- Involvement in the most prestigious international project
MultiSport and Private Medical Care
- MultiSport and Private Medical Care

Nice to have

ERP Integration Knowledge
- Experience with SAP or other ERP system integrations supporting customer service operations.
Transformation Experience
- Previous experience delivering customer service transformation or operational efficiency improvement projects.
Automation Experience
- Experience with customer service automations, including VBA or similar solutions, and related process optimization.
AI & Voice Automation
- Experience with AI Agents, Voice/Mail automation, or customer service automation platforms and solutions.
Training & Adoption
- Experience supporting training, technology adoption, and change initiatives within customer service organizations.
Italian Market Knowledge
- Knowledge of the Italian business environment and customer service practices.

Candidati adesso

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sap consultant offerte - milano, lom

Salesforce Case Management Efficiency Consultant

Store Planning & Procurement

Voglio ricevere gli ultimi avvisi Job Alert per il ruolo di sap consultant nella seguente località: milano, lom

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