What to Expect
The Service Experience Trainer position requires someone with exceptional ability to deliver learning solutions within EMEA. The Tesla Service Experience Trainer will take responsibility for ensuring their Service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner. Key responsibilities include facilitating hands-on New Hire and Continuous Service Experience training, mentoring and supporting a network of coaches, and partnering closely with local Service Managers to train for skill gaps and elevate the performance of their teams.
This individual must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles. Must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor.
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Facilitate New Hire and Continuous instructor-led and virtual Service Experience training to ensure a problem-solving and customer-centric mindset is applied and effectively utilized across Tesla
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Maintain expert knowledge of the most current customer service methods, requirements, product knowledge, systems, methods, techniques, and best practices
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Partner with Managers and Coaches to identify and train for skill gap development of employees
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Serve, coach and mentor a network of Service Coaches within market to enhance core capabilities and ensure continuous process improvement
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Maintain close relationships with partner teams and stakeholders such as Service Training EMEA, Field Technical Operations, Talent & Development
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Support the Content Development team with reviewing training materials, as needed, and play a key role in projects led by the training team in the region that aim to continuously raise standards and provide specialized support to service
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Supporting management of the operations of the regional training facilities including, but not limited to: training schedule, fleet management, inventory maintenance, daily operations
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Automotive, customer service, or L&D education (or equivalent experience) with extensive customer service expertise including coaching and training
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Strong facilitation, teaching, coaching, stakeholder management, and interpersonal communication skills
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Excellent verbal and written communication with confidence and professionalism in customer-facing roles
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Proactive, flexible, confident, professional, and self-directed in a fast-paced environment
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Ability to travel at least 60% of the time, with a valid driver’s license and passport
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Tech savvy with office and learning technologies; Tesla/EV product experience preferred; environmental and safety knowledge is a plus
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Fluency in English, and at least 2 of the following languages: French, Italian, Spanish
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
