Do you have a commercial mindset and get energy from working with people? Are you structured and do you love to advise others when it comes to the organization and planning of meetings and events?
Your mission, should you choose to accept it…
As our brand-new Meeting & Events Coordinator Intern, you'll support both the commercial success of our Meetings & Events business and the operational delivery of every event taking place in our location in Florence Belfiore. From the first enquiry to the last guest leaving the venue, you'll help create seamless experiences by combining sales support, event coordination and hands-on operational involvement. No one does it better when it comes to selling our unique concept while ensuring every event is executed flawlessly. You'll work closely with guests and internal teams to organize meetings, conferences, private dinners, social events and corporate gatherings, making sure every detail is planned, communicated and delivered to the best TSH guest-experience.
In case you don't know who we are (ahem):
TSH is a game-changer. Our unique hybrid hotel concept offers student accommodation as well as long and short stay options for students-at-heart, together with epic facilities and exciting coworking spaces. You can already find The Social Hub in the Netherlands, Germany, Austria, Italy, France, Spain, Portugal, UK. Our unique hospitality concept is truly taking root in the heart of Europe.
What You'll Do:
- Assist with handling enquiries, quotations and bookings for Meetings & Events through phone, email and third-party channels.
Support the development of customer accounts to grow business across meetings, accommodation, F&B and membership spaces.
- Help identify commercial opportunities through cross-selling and upselling.
- Prepare contracts, event orders, function sheets and all operational documentation.
- Coordinate with the Banqueting, Front Office, F&B, Kitchen, Housekeeping and Technical teams to ensure smooth event execution.
- Be present during events to welcome clients, support the operational team, monitor event flow and promptly resolve any last-minute requests.
- Conduct site inspections and assist during client meetings.
- Follow up with guests before, during and after events to ensure an exceptional customer experience and encourage repeat business.
Cross-department support in Membership daily operations & acquisition
- Contribute to the implementation of the local commercial strategy and identify opportunities to improve the Meetings & Events guest journey.
Who You Are:
- You're currently enrolled in university, preferably in Hospitality, Tourism, Event Management or Business.
- You're fluent in Italian and English, both spoken and written.
- You have excellent organizational skills and great attention to detail.
- You're proactive, flexible and enjoy working in a fast-paced operational environment.
- You love interacting with people and thrive when coordinating multiple stakeholders.
- You have a hands-on mindset and aren't afraid to jump in during event setup, execution and breakdown when needed.
- You're commercially minded and naturally identify opportunities to enhance the guest experience through upselling and personalized service.
- You're solution-oriented and stay calm under pressure.
- You're passionate about hospitality and events.
- You're studying within the EU.
What We Offer:
- An amazing work environment with a fantastic vibe and lots of positive energy.
- On the job coaching and guidance.
- Monthly compensation for your internship.
- The opportunity to work and learn at a dynamic, young, international organisation; we're a real game changer in the hospitality industry.
- A first glimpse into the world of Hospitality with one of the most innovative players in the market.
- Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
- A wonderful workplace to call home with, dare we say it, fun colleagues.
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn't depend on who negotiates best.
We want you to be you. You have your own style; tattoos are cool, and your hair is yours, not ours. Basically, we don't want to change who you are because we think the best hospitality comes from people who can be themselves and show our guests their personality. Our team is diverse, representing more than one nationality, gender, age, sexual orientation, religion, culture and personality type. That's what makes our team so special.
