At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
This role coaches and supports customers to help them succeed on the company’s platform. The position focuses on increasing customer value through effective commercial conversations, relationship building, and solution-oriented support.
Key Responsibilities
Build and begin developing relationships with customers and their account teams, including key buyers and decision-makers
Support the creation of opportunities such as progress meetings and exploratory conversations to grow customer accounts
Develop an understanding of customer business challenges through appropriate internal and external channels
Recommend products, services, and insights that align with customer needs
Complete basic account plans that outline tactics to acquire and maintain business
Build an understanding of how the department operates and contributes to the broader organization
Develop awareness of policies, practices, trends, and competitor activity that affect the organization and its customers
Gain a basic understanding of the financial impact of decisions and solutions on both the organization and customers
Guide accounts toward valuable insights and present recommendations that benefit both the customer and the organization
Gather data and information on potential ideas and solutions to address business needs
Contribute to business cases for change under the guidance of more senior colleagues
Develop working knowledge of the company’s standard contract terms and conditions through product literature, contracts, and collaboration with peers
Learn when to engage legal partners to modify standard contract terms
Build understanding of the contract negotiation process and contractual arrangements
Exchange straightforward information clearly and effectively to gain support from others
Seek support from a manager when needed to resolve differences and align stakeholders
Assist in conducting basic cost, benefit, and risk analyses of possible solutions, including the implications of not reaching agreement
Identify key stakeholders involved in account decision-making
Develop understanding of standard offerings and major areas of expertise
Build working knowledge of products, technologies, and commercial offerings within the role’s scope
Develop a broad understanding of competitor products and services
Understand the value and application of products, technologies, and offerings for customers and the organization
Recognize the importance of building rapport and maintaining strong ongoing relationships with colleagues and external customers
Learn about customer leaders and decision-makers through internal customer relationship management systems
Develop a basic understanding of customer industries and competitive markets, and use company tools to access market-specific insights
Participate in customer meetings to better understand needs and expectations
Learn the metrics used to assess the performance of products, services, and solutions against customer needs
Help develop value proposition statements, case studies, and proof points to demonstrate the value of the company’s products, services, and solutions
Proficiency in English and Italian is a must have.
Strong communication skills
Growing knowledge of sales techniques
Account management experience preferred
The total cash range for this position in Milano is €38,500.00 to €54,000.00. Employees in this role have the potential to increase their pay up to €61,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.
Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.
Benefits and perks
Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life .
You can find the benefits for this location and any collective agreement that may apply here .
Accommodation requests
Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation .
About Expedia Group
Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.
Important notice
Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/ .
Equal Opportunity
Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
