Position Summary
Division coordinator for customer quality concerns related to traded products.
Support the end-to-end complaint lifecycle: intake, containment, investigation (e.g., 8D), corrective action (CAPA), customer response, and closure.
Coordinate Manufacturing locations, Division and Sales Co. Representative to provide proper answers to customer quality concerns.
Responsibilities
Do you have what it takes to shape a better tomorrow?
We’re Parker, a multinational company. We move things, people and ideas forward. Working with us means belonging to a passionate, dynamic and innovative team, empowered to make a difference.
We’re looking for team players to provide our customers with high-quality products, systems and services across a wide range of industries. By joining our team, you’ll have the chance to develop yourself and explore different opportunities within the Company.
What we are expecting from you
Receive, log, prioritize, and manage customer complaints/quality notifications per defined procedures and response targets.
Communicate clearly with Sales Companies on status, required information, and resolution plan; provide written responses as required.
Initiate and coordinate containment (e.g., quarantine, stock checks, shipment holds) based on risk and scope.
Support RMA/returns activities: documentation, segregation/identification, evaluation support, and disposition coordination.
Ensure returned material is controlled per procedure and outcomes are communicated to relevant stakeholders.
Support investigations using 8D, 5-Why, Fishbone/Ishikawa, and evidence-based problem solving.
Support containment actions; coordinate input from internal stakeholders as needed.
Establish, track, and verify CAPA for effectiveness and timely closure; document objective evidence.
Review customer-facing reports aligned to customer requirements and Parker procedures.
Track and report key KPIs (e.g., cycle time, recurrence, supplier-related defect trends) and support improvement actions.
Who we are looking for
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Two to three years of experience in an industrial environment is preferred.
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Master Degree in Techinical subjects
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Experience in quality, customer complaints, or customer-facing technical support, ideally involving traded products and supplier coordination.
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Experience managing complaint workflows through investigation, CAPA, and closure.
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Working knowledge of ISO 9001 fundamentals and documentation control.
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Practical problem-solving experience (8D, 5-Why, Fishbone/Ishikawa).
Ideally, you will also have
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Customer focus: Professional communication, responsiveness, and ownership.
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Problem solving: Evidence-based investigation, risk awareness, and effective CAPA follow-through.
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Organization & detail: Accurate records, prioritization, and disciplined documentation control.
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Collaboration: Effective coordination with quality, operations, engineering, purchasing, suppliers, and compliance resources (including Notified Bodies when applicable).
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Language: Fluent in english speaking, writing and reading. Any additional language knowledge will be a plus.
What we offer
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Solid employer present on the market for over 100 years.
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Career growth and opportunities: we hire from within!
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Collaborative and empowered work environment where team spirit is at the center of our success.
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Company values that encourage trust, respect, collaboration and professional growth.
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Open environment: we are excited to hear your ideas!
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Attractive compensation packages designed to hire and retain the best talents in the industry.
If you don’t find yourself in all points, apply anyway, because nobody is perfect and you can learn a lot with us!
Have we sparked your interest?
Then take your future into your own hands as soon as possible - we look forward to getting to know you. Please apply with your complete application documents directly online
EMEA Business Descr
Parker Hannifin EMEA Sàrl (“PHEMEA”), based in Etoy, Switzerland, is the Principal Operating Company for Parker in the EMEA region. It is supported by a network of Parker Manufacturing Divisions and Sales Company Entities. The Fluid Connectors Group EMEA is a strategic business Group within PHEMEA. Fluid Climate & Control Division EMEA (FCCE) is a key service provider to PHEMEA.
Equal Employment Opportunity
Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, sex, sexual orientation or disability in relation to recruitment and employment.
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