17 annunci per il ruolo di customer support coordinator (recruiting in corso)

Gate Manager
HHLA —Trieste, Friuli-Venezia Giulia
- Microsoft Excel
- Gestionale
- Inglese
Full-stack Developer, Senior - Milan
indigo.ai —Milano, Lombardia
- Remoto
- Machine learning
- JavaScript
- HTML
Sales administration coordinator (fixed-term contract)
VusionGroup —Vimercate, Lombardia
- 26.000 € - 34.000 € all'anno
- Tempo pieno
8 giorni
Full-stack Engineer
Nebuly —Torino, Piemonte
- 50.000 € - 60.000 € all'anno
- Tempo pieno
- Inglese
- API
- Python
Candidatura rapida
12 giorni
DevOps Engineer
Nebuly —Torino, Piemonte
- 50.000 € - 60.000 € all'anno
- Tempo pieno
- Azure
- DevOps
- Inglese
Candidatura rapida
12 giorni
Aseptic Field Coordinator (M/W/D)
Sidel —Parma, Emilia-Romagna
- Gestionale
- Inglese
- Maturità
R&D Specialist
Fedrigoni —Verona, Veneto
- Microsoft Excel
- Ingegneria
- Inglese
4 giorni
Technical Platform Architect - CCaaS
Sprinklr —Milano, Lombardia
- Part-time
- Gestionale
- Inglese
- Database
Assembly - Fit up&Welder
John Crane —Solaro, Lombardia
- 34.000 € - 39.000 € all'anno
- Tempo pieno
- Assemblaggio
- Saldatura
Candidatura rapida
Meeting and Events Intern
The Social Hub —Firenze, Toscana
- 500 € al mese
- Inglese
- Epic
- Tirocinio formativo/stage
Candidatura rapida
13 giorni
Portfolio Strategy Lead
Vertiv —Tognana, Veneto
- Gestionale
- Negoziazione
STAGE Medical Affairs - azienda farmaceutica
Santen —Milano, Lombardia
- Tempo pieno
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Candidatura rapida
On-Site Project Manager
Coesia —Bologna, Emilia-Romagna
- Da 44.400 € all'anno
- Inglese
Candidatura rapida
EMEA Legal Intern
Berlin Packaging —Trezzano sul Naviglio, Lombardia
- 800 € al mese
- Tempo pieno
- Inglese
- Laurea magistrale
Quality Engineer
Parker Hannifin Corporation —Gessate, Lombardia
- Tempo pieno
- Inglese
- Laurea magistrale
Senior Project Engineer - Climate Technology Solutions
Baker Hughes —Firenze, Toscana
- Tempo pieno
- Ingegneria
- Inglese
- Laurea magistrale
4 giorni
Software Engineer jr
AIDA EUROPE GmbH —Pavone del Mella, Lombardia
- Tempo pieno
- Competenze analitiche
- PLC
- Sviluppo software

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Gate Manager

HHLA
Trieste, Friuli-Venezia Giulia

Candidati adesso

Dettagli della posizione

Qualifiche

Microsoft Excel
Gestionale
Lean
Logistica
Inglese
Laurea triennale
Ingegneria industriale
Logistica
Lean management
Leadership
Negoziazione

Descrizione completa della posizione

Trieste, Via degli Alti Forni SNC

HHLA PLT Italy S.r.l.

Transport/Logistics/Container Handling

Purpose of the job

As a Gate Manager, the selected candidate will lead the operational and organizational aspects of the Gate Area.

They will interface and control the activity of GATE IN/OUT as per gate clerks dedicated to, as well as the ISPS.

Under the Operations Director supervision, he/she will be in charge of the RORO, Container and General Cargo gate activities management.

They will supervise the Gate Coordinator (daily shift) and Gate operators (Shift).

They will work on a daily shift but, as per business requirements, may happen to work on night shift following the 24/7 terminal operations.

Summary of responsibilities:

The Gate Manager:

is responsible for taking decisions aimed at the smooth and highly productive rendition of the gate-in and gate-out operations, by also limiting time loss and by studying the possible improvements
is responsible for planning operations resources
manages shifts and holidays, and makes decisions to remedy absences (such as no-shows, illness, strikes or holidays)
organizes continuous training for the department employees
identifies clearly tasks and goals
sets priorities, plans and executes daily tasks efficiently
ensures the Gates operations continuity
ensures the business continuity at the Terminal Gates on a 24/7 base. Answer to Duty Phone and is available to support Gates operations at any time
ensures the integrity of the cargo inside the terminal by physical check and follow system instruction
ensures that 100% of the cargo is registered at the gate in the gate system
supports the strategy of the Terminal on Gate activities
tracks and monitors gate operations for all terminal operations: container/ RORO and General Cargo
tracks and monitors all exchanges with external depots and ICD
delivers Gate KPIs for management reporting
measures and reports on gate operational performance and develop plans to improve relevant key performance indicators, raising alerts when necessary escalating to management
improves existing operational processes to achieve the customer’s expectations
sets standards and procedures for external supplier (c.g. SDN) and monitor their performance
manages the emergencies as per internal plan of safety
controls and coordinates IMO classified cargoes in respect of internal procedures
checks and controls instructions received in relation to reefer cargo
sets and monitors the KPI reporting to evaluate the gate performances

Customer Oriented

follows the CEO strategy and COO/ terminal operations guidelines
acts as a single point of contact with terminal stakeholders for Gate operations: trucking companies, truck drivers, ICD managers, Fernetti manager, GdF/ Customs, Dozvola, Shipping Lines, representatives, etc.
cooperates with shipping companies and their agents, customs agents, port authority to ensure that their operational requirements are met
defines, maintains and optimizes the trucks management with trucking companies and their truck drivers

Gate projects

supports the Gate Operating System (GOS) Implementation with the GOS project manager. Acts as a single point of contact for the project for IT, project management and technical team
logs and maintains the gate systems Knowledge Error Database updated and ensures that the gate operators are continuously updated on the last updates
projects implementation for future terminal developments
Gate project owner/manager for new developments of the actual configuration and for the future features of the new gates

QHSE

enhances Quality, Health, Safety, & Environment policies & procedures to meet international standards and provide a safe working environment for all employees
sets up processes by following the global operational standards and shareholders’ instructions
ensures consistency of security standards.

Education & Experience

Strong understanding of logistics stakes
University degree in logistics, maritime and port, or process/industrial engineering. Related business studies are desirable.
Management experience
Preferable experience in container shipping industry end-to-end and be able to relate with shipping company and other associated industry managers is preferred
The experience in handling technical issues and negotiations with third parties is desirable.

Technical Skills & Knowledge Required

ISPS and Safety knowledge
IMDG knowledge
Experience in business SOP/KPI
Basic Excel knowledge
Lean management knowledge and leadership
Effective Negotiation Skills

Behavioral Competences Required

Problem Solver mind-set
Excellent communication and interpersonal skills
Team building
Conflict Management
Customer Centricity

Role interfaces:

Internal:

Control Room for the items related to TOS, loading/discharging list, pieces blocked
General Cargo manager for the in/out cargo that perform gate in/out inside of the terminal
Maintenance/IT for any repairs and needs required to have all hardware/software/equipment/structure/furniture and other items working as requested

External:

Trucking companies and truck drivers
Delegates of Port Authority assigned in Terminal
Autorità Marittima/polizia di Frontiera relate for the ISPS
ADM/GdF, related for the commercial issues
Customs/ Guarda Di Finanza assigned in Terminal
Dozvola team assigned in Terminal
Business Partners
Customers
Representatives of shipping line

Language Requirements

Fluent spoken and written English is a must

Other Requirements

Valid EU work permit
Willing to relocate to Trieste on short notice

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.

HHLA-PLT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Candidates’ data will be treated in accordance with General Data Protection Regulation 679/2016 (GDPR)

Candidati adesso

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customer support coordinator offerte

Gate Manager

Full-stack Developer, Senior - Milan

Sales administration coordinator (fixed-term contract)

Full-stack Engineer

DevOps Engineer

Aseptic Field Coordinator (M/W/D)

R&D Specialist

Technical Platform Architect - CCaaS

Assembly - Fit up&Welder

Meeting and Events Intern

Portfolio Strategy Lead

STAGE Medical Affairs - azienda farmaceutica

On-Site Project Manager

EMEA Legal Intern

Quality Engineer

Senior Project Engineer - Climate Technology Solutions

Software Engineer jr

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