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Business Process Analyst

HHLA
Trieste, Friuli-Venezia Giulia

Candidati adesso

Dettagli della posizione

Qualifiche

Microsoft Powerpoint
Microsoft Excel
Gestionale
Logistica
Visio
Inglese
Gestione della qualità
Microsoft Office
Six Sigma
Competenze analitiche
Project management
Capacità di presentazione
Laurea triennale
Economia aziendale
Lean management
Certificazione Lean Six Sigma

Descrizione completa della posizione

Trieste, Via degli Alti Forni SNC

HHLA PLT Italy S.r.l.

Other

Purpose of the job

To analyse the current and future operational process
To document them
To control that the documented process are well known by each operation member and that the process is correctly applied

Summary of responsibilities:

Analysing current business process

To analyze the current business process and proceed to in depth data analysis
To identify areas for improvements
To documentation these processes with detailed Work Breakdown Structure (WBS), detailed process mapping (Business Data Modelling), Standard Operating Procedure (SOPs) and workflows diagrams
To use key Lean management tools to proceed for analysis and identification of the obstacles, inefficiencies and opportunities for improvement
Work with Terminal Operation System (TOS) Super User to identify the gaps between the system and the operational process.

Process optimization

Developing and implementing optimised processes and procedures to enhance efficiency, productivity and customer satisfaction
Collaborating with stakeholders to design and execute process improvement initiatives aligned with organisational goals
Monitoring and evaluating the effectiveness of implemented process changes, measuring key performance indicators and making necessary adjustments for continuous improvement
To identify and support any upcoming new operational opportunity or new regulation impacting the operations and proceed for gap analysing to identify the changes
Keep looking for business improvement
Identify and secure several Point of controls in the operational process
Focus on data integration, work with different type of Stakeholders in order to support secured digitalization of the process, Ensure that all communication flow is properly documented.

Change management

Collaborate with cross-functional teams to implement process changes, ensuring smooth transitions and minimal disruption to operations
Communicate with shareholders and stakeholders to ensure alignment on proposed changes. Anticipation is mandatory
Provide training and support to team members on new processes and best practices
Monitor process audits and evaluate the effectiveness of implemented process changes, gathering feedback and making necessary adjustments
Work with TOS SU to ensure proper adaptation of the process in the TOS / Dry Run and track all changes management request delivery and status.

Project management

Support any operational project
Support systems Migration projects
Support other Terminal operational teams if required. Maintain a knowledge sharing network, best practices with HQ and the other terminals of the group
Benchmark on industry trends and process improvement

Education & Experience:

Bachelor’s degree in business administration, management or a related field
experience in business process analysis and project management
Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3, TQM or ISO 9000:2000.

Technical Skills & Knowledge Required:

Relevant certification in business process management or a related field
Working knowledge of process improvement methodologies, such as Lean / Six Sigma is preferred
Familiarity with process mapping and modelling techniques
Strong analytical skills with the ability to collect, study and interpret complex data
Proficiency in Microsoft Office suite, including Excel, PowerPoint and Visio
Experience in project management and change management
Knowledge of logistics industry regulations and standards
Experience in change management methodologies
Familiarity with data analytics and visualisation tools.

Behavioral Competences Required:

Ability to manage and perform multiple complex tasks as part of the daily work assignment
Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels
Must have a “Devil is in the details” mindset

Language Requirements:

Fluent spoken and written English is a must

We encourage applications from candidates belonging to protected categories under Law 68/99, including individuals with disabilities and other underrepresented groups.
As an international logistics company with its roots in Hamburg, HHLA stands for cosmopolitanism and tolerance. We are convinced of the advantages of different perspectives, experiences and competences. Our aim is to create a working environment in which humanity, mutual respect and appreciation are the basis for the actions of all employees.
If you would like to shape the future of HHLA PLT & Logistica Giuliana together with us, we look forward to receiving your detailed application - preferably online via our application form.

Candidati adesso

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