As a Community Manager with Hines, you will be in charge of welcoming new tenants to their new home and assisting them with the required procedures throughout their rental period. The Community Manager plays a critical role in the success of our communities.
You will coordinate all functions essential to delivering first-class service to our residents through a mix of directly employed staff and external contractors.
RESPONSIBILITIES:
- Manage and supervise the organizations of Commons Spaces and Services: i.e. organizing events and activities, booking some areas inside the Property
- Assist with operational and commercial responsibility for the residence
- Ensure a warm, welcoming environment to tenants and visitors to the site
- Respond to tenant queries and maintenance issues throughout the rental period, coordinating the intervention with the facility management company
- Ensuring your site is a safe environment in which to live and work
- Prompt collection of rents and controlling the budgetary targets for the site
- Support tenants in their daily activities and ensure excellent customer services assistance
- Concierge activities
- Handling complaints and specific customers’ requests
- Undertaking inspections of the units when needed
- Undertaking routine safety inspections and updating the web-based safety management system
Contratto di lavoro: Tempo pieno, Tempo indeterminato
Retribuzione: €25.000,00 - €28.000,00 all'anno
Disponibilità al pendolarismo/trasferimento:
- Milano, Lombardia: Poter raggiungere agevolmente la sede lavorativa o avere intenzione di trasferirsi prima di iniziare il lavoro (Obbligatorio)
Istruzione:
- Scuola Secondaria di II livello (Superiori) (Obbligatorio)
Esperienza:
- Guest Service Agent: 2 anni (Obbligatorio)
Sede di lavoro: Di persona
