A Customer Service Representative (Addetto/a al Servizio Clienti) is responsible for providing excellent customer support by assisting clients with inquiries, resolving issues, processing orders, and ensuring a positive customer experience. This role requires strong communication skills, patience, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities:
- Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
- Assist customers with product or service information, orders, returns, exchanges, and billing questions.
- Resolve customer complaints efficiently while maintaining a positive and courteous approach.
- Process orders, update customer accounts, and maintain accurate records in the company's systems.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Maintain knowledge of company products, services, policies, and promotions.
- Collaborate with colleagues to improve customer satisfaction and service quality.
- Meet individual and team performance targets, including response times and customer satisfaction metrics.
- Ensure confidentiality of customer information and comply with company policies.
Qualifications:
- High school diploma or equivalent; additional education in business or customer service is an advantage.
- Previous experience in customer service, retail, hospitality, or a similar role is preferred.
- Excellent verbal and written communication skills in Italian; English proficiency is a plus.
- Strong interpersonal and problem-solving skills.
- Good computer skills, including familiarity with Microsoft Office and CRM software.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude, reliability, and a commitment to delivering outstanding customer service.
Job Types: Full-time, Part-time
Pay: €14,000.00 - €24,000.00 per year
Work Location: In person
