Launch your career with Amazon by solving complex operational challenges that impact millions of customers worldwide. As an Operations Manager in our Pathways Program, designed for recent MBA or Master's grads ready to make an immediate impact, you'll lead cross-functional teams, manage people, processes, and technology, and drive continuous improvement across one of the most innovative operations environments globally.
From Day 1, you'll work on real business challenges, optimizing operations, enhancing the customer experience, and implementing scalable solutions across our global network. This is your opportunity to develop strategic leadership capabilities while building expertise in one of the world's most complex operational environments.
PROGRAM OVERVIEW:
Pathways is Amazon's three-year Operations Leadership Development Program, designed to cultivate the next generation of senior operations leadership at Amazon. Participants will gain high visibility with senior executives while tackling challenging assignments across diverse sites, technologies, and geographies within our world-class operations network.
Day to day, participants will collaborate with cross-functional teams to solve complex operational challenges, take on progressively greater responsibilities, and work on real business initiatives that directly impact our operations. Along the way, participants will learn from experienced leaders, participate in cohort-based learning sessions, and build a network of peers who will become their professional community throughout their career at Amazon.
This program is designed to build global leadership capabilities and prepare participants for executive-level impact.
This role is for Pathways positions at Amazon operations facilities across Italy. Successful candidates will work with their recruiter to be matched to a site prior to receiving an offer.
Candidates who apply to multiple Amazon MBA roles will only be selected to interview for one.
WHAT TO EXPECT:
Step 1: Area Manager - Hit the ground running by leading 50–100 associates on the front lines of one of Amazon's world-class fulfillment, sortation, or delivery centers. This is where you'll build your operational foundation: learning how to lead people and systems at scale.
Step 2: Operations Manager - Take on greater responsibility by leading and developing other managers. You'll drive process improvements and collaborate cross-functionally across your site, region, and network.
Step 3: Senior Operations Manager - Graduate from the program as a senior leader known for operational excellence. In this role, you'll lead through others to execute regional or network-level initiatives, whether that's launching a new business, leading a major project, or running an entire site.
During the first three years, candidates should expect to work weekends, holidays, and/or overnight shifts.
BENEFITS:
Benefits can vary by location including but are not limited to:
A relocation package
An Amazon Discount Code
Family care benefits
Life insurance
Employee Assistance Program providing free confidential support encompassing mental health, life events, everyday living and financial matters
Medical Benefits abroad when embarking on international business travel
Employee Led Groups to build communities and bring employees together across the world (read more on https://www.aboutamazon.com/affinity-groups)
Key job responsibilities
- Lead, coach, and develop your team, fostering a culture of accountability, growth, high performance, and customer obsession
- Partner with senior leadership to identify and solve complex business and operational challenges, thinking both strategically and tactically
- Drive continuous improvement initiatives by analyzing operational data, identifying inefficiencies, and implementing scalable solutions
- Make real-time decisions in a fast-paced environment, balancing competing priorities to meet safety, quality, and productivity goals
- Collaborate cross-functionally with technology, engineering, and supply chain teams to improve end-to-end processes
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
