Overview:
The person will be inserted in the Global Commercial Excellence, Systems and Metrics area, and will be part of the Global Platforms Operations Team.
It will be a 12‑month fixed‑term contract.
The Global Platforms Operations Associate is the CRM subject-matter expert and, as such, the point of contact for all users of the platform.
He/She will lead efforts for the continued education and support of the tool, ensure data quality and integrity, improve knowledge base of the tool and safeguard adherence to Global processes, as well as assist in resolving platform-related issues.
Main Activities & Responsibilities:
- Be an advocate for the CRM platform.
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To contribute to knowledge sharing across the regional teams and countries.
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To collaborate with the Adoption & Success team to spread platform knowledge and use cases best practices.
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To lead communication for platform and process changes.
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To draw up documentation in English to illustrate how to use the CRM Platform transferring policies and correct ways of working, driving the consistent usage of the system.
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To prepare specific platform user guides, training materials or video tutorials to better explain specific platform functionalities.
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To organize and hold training sessions on processes to increase efficiency of usage.
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To cooperate with the regional teams in the implementation of the CRM platform and its modules in the affiliates, ensuring that local requirements are clearly expressed.
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To collaborate in the configuration of CRM modules according to local requirements.
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To assist CRM end-users in their daily operations.
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Ability to assist in trouble shooting of ad hoc issues.
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Escalate reoccurring technical issues to the relevant support team.
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Be the voice for process and platform improvements with the development area collecting countries' specific needs.
Job Requirements:
- University degree with preferable scientific background.ù
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Fixed Contract 12 months
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Fluent in English (spoken and written).
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Good knowledge of Google Suite and Office Suite applications.
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Basic knowledge of SQL language.
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Knowledge of Salesforce.com platform highly appreciated.
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Project Management skills.
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Good analytical skills.
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Ability to manage several projects at one time with clear identification of priorities.
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Proactive attitude to drive projects to completion, spirit of initiative.
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Strong communication properties and interpersonal skills.
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Attitude to team working.
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Strong motivation.
