Digital and Technology Platform Expert – Innovation and Simplification
WE PLAY TO GROW AND WIN, do you?
If you are interested in the field of Digital & Technology and you would like to work in a young and dynamic company, this is your opportunity!
The mission of the role is to support the Digital & Technology Platform Services (DTPS) team in identifying, designing, and enabling process simplification opportunities through the practical adoption of AI, automation, digital tools, and data-driven ways of working.
The Digital & Technology Platform Expert – Innovation and Simplification will act as a bridge between business users, Process Owners, Digital Platform Leads, and DTPS team. The role will work closely with business functions to understand pain points, map existing processes, identify opportunities for simplification, and propose practical ideas where AI and digital solutions can generate productivity, efficiency, and “oxygen” for people in the organization.
The position is intended for an early-career expert profile with strong curiosity and understanding of new AI technologies, digital tools, process improvement, and business transformation. The role is expected to contribute to discovery, analysis, ideation, prototyping, adoption, and continuous improvement activities under the guidance of more senior DTPS colleagues.
WHAT WE WILL DO TOGETHER
- Support the identification of business pain points by engaging with users, observing ways of working, collecting feedback, and deep-diving into current processes.
- Analyse existing business processes to identify simplification, automation, AI enablement, and productivity improvement opportunities.
- Propose ideas and practical use cases where AI can be embedded into standard processes to reduce manual effort, improve quality, accelerate execution, or simplify decision-making.
- Act as a bridge between business people, Process Owners, Digital Platform Leads, and technical teams, translating business needs into clear opportunities and solution proposals.
- Support the Digital Platform Leads in preparing business cases, use case descriptions, process maps, adoption plans, and benefit estimations.
- Contribute to MVPs, pilots, proof of concepts, and experimentation around AI, automation, and emerging digital technologies.
- Support business adoption of new digital and AI-enabled solutions through training material, user support, communication, and change management activities.
- Help create a culture of innovation and continuous improvement by promoting curiosity, digital dexterity, and responsible AI adoption across functions.
- Support the prioritization of local requests and simplification initiatives together with Process Owners and Digital Platform Leads.
- Contribute to successful rollout of products, features, tools, and process improvements in the country.
- Help materialize tangible business value through simplification, time saving, process efficiency, adoption, and improved user experience.
- Support the development of digital capabilities in the function, helping users understand how to use AI and digital tools in a safe, compliant, and effective way.
- Participate in agile teams or project squads, representing the business user perspective and supporting discovery, testing, deployment, and adoption.
- Support productivity and efficiency initiatives through process digitalization, automation, and AI-enabled ways of working.
- Ensure that proposed AI and digital solutions respect GDPR, data privacy, cyber security, and responsible AI principles.
- Support user-centric product and service design by collecting user feedback, testing solutions, and proposing improvements.
- Support release, communication, and change management activities when new tools or improvements are introduced.
- Contribute to increasing cyber security, data protection, and responsible AI awareness among business users.
WHAT WE OFFER YOU
A permanent contract.
The annual gross base salary for this position is about 38.000€, along with extraordinary benefits:
- Work-life balance: possibility of remote work and flexible hours;
- Growth opportunities: we invest in your professional development by offering you the opportunity to take dedicated training courses and pursue growth paths, including cross-functional ones
- Inclusive environment: we embrace diversity and value inclusion
ARE YOU THE MISSING INGREDIENT WE'RE LOOKING FOR?
The role is suitable for an early-career professional with solid digital curiosity and initial exposure to AI, simplification, automation, or business transformation topics.
- Recommended experience: 1–3 years of professional experience, or equivalent internship, project, academic, or early work exposure;
- Experience, internship, thesis, university project, or early work exposure related to digital transformation, Innovation, AI, automation, process improvement, data analytics, business analysis, or technology adoption is considered a plus.
- Previous experience in a complex, international, or matrix organization is not mandatory but considered an advantage.
- Experience working with business users, process mapping, workshops, or digital tools is considered a plus:
- Bachelor’s or Master’s degree in Engineering, Computer Science, Information Systems, Business Administration, Digital Transformation, Data Science, Economics, Innovation Management, or similar fields.
- Specific university projects, thesis work, or certifications related to AI, digital transformation, automation, data analytics, or process improvement are considered a plus.
- Certifications or training in Agile, Design Thinking, Project Management, AI fundamentals, Cyber Security, GDPR, or Microsoft technologies are considered a plus;
- Advanced level of Italian and English, both written and spoken;
- Ability to communicate clearly with business and technical stakeholders;
The ideal candidate combines digital curiosity, analytical thinking, business understanding, and communication skills. Relevant background or exposure may include:
- Basic understanding of AI, generative AI, automation, and emerging digital technologies.
- Interest in applying AI to simplify business processes responsibly.
- Basic knowledge of process analysis, mapping, and continuous improvement.
- Ability to translate business pain points into structured ideas or requirements.
- Good analytical mindset and ability to work with data, information, and user feedback.
- Curiosity to learn about enterprise platforms, business processes, and digital transformation.
- Ability to work with senior colleagues, business users, and technical experts.
- Basic project management, agile, and change management knowledge.
- Awareness of GDPR, cyber security, data privacy, and responsible AI principles.
- Strong communication skills and ability to create clear documentation, presentations, process maps, and use case descriptions.
- Good knowledge of Microsoft 365; Power Platform, Copilot, process mining, data visualization, automation, or low-code tools are a plus.
WHERE YOU WILL WORK
Sesto San Giovanni (MI)
DISCOVER WHO WE ARE
Coca-Cola HBC Italia, part of the Coca-Cola HBC Group, is the leading bottler and distributor of The Coca-Cola Company's branded products in Italy.
We employ around 2,000 people and operate through 6 facilities: 3 dedicated to the production of soft drinks located in Nogara, Oricola, and Marcianise, 2 mineral water bottling sites, Fonti del Vulture in Rionero in Vulture and Lurisia in Roccaforte Mondovì, and an innovative hub in Gaglianico dedicated to the production of recycled plastic (rPET) bottles for the bottling of the company's products.
Coca-Cola HBC Italia is on the market as a 24/7 Total Beverage Partner, this means that with our products we can cover all consumption occasions, from breakfast, to after dinner.
Customer first, We over I, Deliver Sustainable, Make It Simple: these are the values that define Coca-Cola HBC.
AT COCA-COLA HBC WE FOSTER DIVERSITY
At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
Searches are open to male and female candidates (Law 903/77 and Law 125/91). Candidates are invited to read our privacy notice on our website: www.cocacolahellenic.it/Privacystatement/ in compliance with D. Lgs. 196/2003.
Still you have any doubts?
NOTES FROM YOUR RECRUITER Giulia “If this role arouses your interest and your experiences align, even partially, with what we described, apply anyway: you may be the secret ingredient for this role. Hurry up, and..let's open up a moment that refreshes us all!"
