Location: Terranuova Bracciolini (AR), Italy
Function: Service
Employment Contract Type: Permanent
Other: Availability to travel in Italy and abroad
Education: Diploma or degree in a technical field (electronics, electrical engineering, energy engineering or similar).
Languages: Fluent Italian, good knowledge of technical English (spoken and written), additional European languages will be considered a plus.
JOB SUMMARY AND SCOPE
The candidate will be responsible for providing on-site technical support to customers, partners and distributors for the diagnosis and resolution of problems with photovoltaic inverters and related solutions. He/she will be required to conduct training at customer sites and will be a technical point of reference to ensure service continuity and customer satisfaction.
ACTIVITIES
- Provide on-site technical assistance
- Perform diagnostics and troubleshooting on photovoltaic inverters and related systems
- Support installers, service partners and customers in commissioning and troubleshooting
- Collaborate with the remote support team for the escalation of complex cases
- Draft technical intervention reports
- Collect technical data to share with R&D and Quality departments for analysis of any recurring issues or product anomalies
- Update and maintain the company knowledge base with standard procedures and solutions
TECHNICAL SKILLS
- Basic knowledge of photovoltaic systems and inverters
- Ability to read and interpret electrical diagrams and technical manuals
- Good familiarity with diagnostic tools and monitoring software
- Proficiency in Office and CRM ticketing systems
BEHAVIORAL SKILLS
- Customer focus and clear, professional communication skills
- Problem solving and ability to work independently
- Ability to work in a team and collaborate with multiple departments
- Stress management and ability to work on multiple requests simultaneously
