1.Support the Customer Operations Representatives to ensure all customer and engineer orders are processed & delivered to customer requirements and timelines, including but not exclusive to Consumable orders, Parts, Capital and EPP Orders, meeting departmental deadlines.
2.Provide pricing information to internal and external customers using the systems available. Utilising the sales connection tool and other tools as required to prepare basic quotations.
3.Ensure that all telephone calls and emails are answered in a timely manner, providing support for Healthcare internal and external customers regarding orders, product and pricing enquiries and call triaging to the appropriate people.
4.Allow RMA process for any customer returns on the systems following the correct procedures.
5.Provide primary product information in response to customer requests. This will include the provision of marketing materials and verbal product information across our range of products and services. Passing on any leads to the relevant sales person.
