Welcome to Herzum | now part of Catworkx!
We are much more than an IT consulting company: we are innovators, pioneers, and partners in excellence. Today, we begin a new chapter as part of the catworkx group — one of the world’s leading Atlassian Platinum Partners, with a strong presence across Europe.
Founded in Chicago in 2000, Herzum has grown into an international organization with offices in Italy, the United States, India, Switzerland, Ecuador, and the United Kingdom. Together with catworkx, we combine expertise, culture, and vision to deliver solutions that bring innovation, efficiency, and collaboration to companies around the world. We specialize in Agile, DevOps, and team collaboration technologies, helping organizations work better, faster, and more seamlessly.
Payment Expert - Operational Manager and Portfolio Governance:
We are looking for a Service Operations Manager responsible for the operational management and governance of a portfolio of value-added services across the CEMEA regions.
Role Summary
The selected candidate will coordinate service launches, client on boarding, deliverable distribution, subscription management, billing governance, stakeholder engagement and performance reporting, ensuring consistent execution across markets.
Key Responsibilities
Coordinate the roll out of new services, including planning, stakeholder alignment, timelines and execution tracking
Define and maintain target client populations in partnership with Country Managers and Account Owners
Coordinate client communications, awareness activities and webinars
Review and validate service deliverables prior to distribution
Manage the distribution of deliverables and related client communications
Maintain service enrollment records, including on boarding, opt-outs and client eligibility tracking
Support billing processes by ensuring accurate subscription and participation records
Respond to client inquiries related to service participation and operational matters
Monitor service adoption and operational performance across markets
Prepare regular management reporting, including quarterly performance updates
Identify process improvement opportunities and support the implementation of operational controls
Qualifications & Skills
Experience in program management, operations, client services or related functions
Strong stakeholder management and coordination skills
Ability to manage multiple initiatives across different markets and timelines
Strong organizational skills and attention to detail
Experience working with reporting, tracking and operational governance processes
Knowledge of the payments industry is a strong advantage
Work mode: Fully remote.
We are looking for VAT-registered professionals (Partita IVA) available to collaborate, with a daily rate between € 250 and € 270.
Join us! Become part of a team driven by innovation, belief in talent, and a commitment to excellence. Your next career step starts here.
This announcement is addressed to both sexes, in accordance with Laws 903/77 and 125/91, and to people of all ages and nationalities, in accordance with Legislative Decrees 215/03 and 216/03.
