Love creating memorable shopping experiences as much as you love being at sea? Welcome aboard.
Shop Attendant:
Onboard · Costa Crociere
“Drive Success, Live your Ambition!”
WHAT YOU WILL DO
No two days at sea are the same. You’ll be at the heart of the onboard retail experience, connecting with guests and turning every interaction into a memorable moment.
- Welcome guests and create engaging conversations to understand their needs and preferences
- Deliver a high-quality shopping experience, recommending products and promotions to drive sales
- Achieve individual and team targets (revenue, KPIs, conversion rate, average transaction value)
- Maintain visual merchandising standards and ensure products are always well presented and available
- Support operational tasks such as restocking, inventory management and handling deliveries
- Use POS systems efficiently to ensure accurate transactions and application of promotions
- Proactively manage guest feedback, ensuring fast and effective resolution
- Collaborate with the team to create a positive environment and maximize onboard revenue
WHO YOU ARE
We’re not looking for perfect, we’re looking for energy, mindset and the will to grow in a fast-paced, multicultural environment where teamwork is everything.
Required
- Secondary school diploma (preferably in hospitality or tourism)
- At least 1 year of experience in retail or customer-facing roles
- Proven ability to achieve sales targets and work with KPIs
- English level B1 or higher to communicate with an international guest base
- Strong communication and interpersonal skills
- Customer-oriented mindset with passion for sales and guest experience
- Team spirit, adaptability and positive attitude
Nice to have
- Additional European languages (Italian, French, German, Spanish) at B1/B2 level
- Experience in multicultural environments
- Interest in retail trends, fashion and product knowledge
- Experience in luxury or guest service environments is a plus
WHAT WE OFFER
Your contract
- Fixed-term, full-time contract onboard
- Meals and accommodation included
Your life onboard
- International experience combining travel, personal development, and independence
- Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
- Meals & consumption: Free daily buffet meals (breakfast, lunch, afternoon tea, dinner)
- Discounts on onboard restaurants and bars (with possible daily credit)
- Accommodation & services: assigned cabin (single or double) with bathroom
- Cabin cleaning + free laundry service (crew laundrette and uniforms)
- Package delivery service
- Connectivity & tools: Free internet (250 MB/month) + free WhatsApp text
- Discounts on shops, products, hairdresser, and SPA
- Wellbeing & health: Free medical assistance onboard and ashore
- Welfare and wellbeing programs (sports, events, monthly activities)
- Leisure time: Access to gym, lounge, bar, pool, and solarium for crew
- Crew excursions + discounts on guest tours
- Family & friends: Opportunity to host family/friends (min. 30 days/year after 4 months)
→ Discover what life onboard looks like: https://career.costacrociere.it/shipside-benefits/
Your growth
- Structured onboarding + welcome kit
- Mentorship program with a dedicated mentor
- Clear career path within your department
- Learning Officer for skills development and continuous improvement
- Development model to identify and promote talented individuals
→ Learn about our culture and values: https://career.costacrociere.it/explore-your-potential/
WHY COSTA
Our community brings together individuals from different parts of the world, fostering connections and collaboration across cultures, enriched by different perspectives and experiences. We are here to bring happiness and provide unforgettable memories and experiences to our guests.
Costa belongs to the Carnival Corporation, the largest cruise company in the world. We are the only Italian cruise company flying the Italian flag, sailing the world’s seas for more than 75 years.
We are united by a shared passion: to drive success and live our ambition.
Bring your ambitions to life. Join us and discover our ocean of possibilities.
Additional Info
Contract type: fixed-term, full-time
Application deadline: 30/09/2026
Time required to submit the application: approximately 3 minutes
CV Format: PDF, Word or Image format in English or Italian (max 1.5 MB)
E-mail/contact of the recruiting team (not for submitting applications):
[email protected]
Further information: visit our dedicated section Shipside FAQs - Costa Crociere Careers
