Are you passionate about the vibrant world of hostels?
YellowSquare Milan is expanding its team and looking for an energetic and reliable professional to join us overnight. We are seeking a hospitality-driven candidate who thrives in a dynamic, fast-paced atmosphere and is dedicated to delivering an exceptional, safe, and welcoming experience to our international guests.
What You Will Be Doing
- Guest Management: Executing seamless check-in and check-out workflows, managing overnight reservations, and handling system inquiries.
- Administration & Cashiering: Processing payments, issuing accurate bills and invoices, and balancing daily shift reports.
- Security & Patrols: Performing regular walkthroughs to maintain the safety, security, and quiet atmosphere of hallways, common areas, entrances, and access points.
- Problem Solving: Promptly resolving guest requests, complaints, or unexpected nighttime situations with an empathetic and solution-oriented approach.
What You Bring to the Team
- Experience: A proven background in front desk operations or night auditing (at least 2 years of experience in a similar role is required).
- Language Skills: Full professional proficiency in spoken and written English and Italian (knowing additional languages is always a plus!).
- Customer Focus: A natural talent for guest relations and a commitment to high-standard customer service.
- Team Spirit & Flexibility: Strong collaborative skills across different hostel departments, combined with open availability and adaptability regarding night shifts and schedules.
What We Put on the Table
- Contract & Classification: Part-time contract (16 hours/week) under an initial 3-month fixed-term agreement. Hired at Level 3 of the National Collective Agreement (CCNL Alberghi/Turismo), including paid vacations and a competitive benefits package.
- Workplace Perks: Access to our company canteen (meal included during your shift), employee incentive plans, a rewarding referral program, and exclusive discounts for you and your friends across our network.
- Growth & Environment: A young, stimulating, and international workplace offering continuous learning opportunities and clear career advancement pathways.
- Relocation Support: Dedicated assistance and guidance for candidates moving or onboarding from abroad.
Contratto di lavoro: Part-time, Tempo determinato
Retribuzione: €10.000,00 - €10.063,42 all'anno
Benefit:
- Bevande gratis
- Mensa aziendale
- Sconti sui prodotti o servizi dell'azienda
- Snack gratis
Domande di preselezione:
- Are you open to work night shifts? Any day from Monday to Sunday?
- Do you hold all the documents needed to be hired in Italy?
- Do you have previous experience working as a Night porter or receptionist?
- Which is your notice? Can you start straight away?
- Do you live in Milan? Or do you already have a place where to live?
- Are you okay with a part-time contract of 16 hours per week?
- Are you fluent in both English and Italian?
Sede di lavoro: Di persona
