As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
The Air Logistics Operational Care Specialist works within the Air Logistics Function. The Air Logistics in Kuehne+Nagel is a fundamental asset and provides air shipping and air forwarding solutions to achieve customer performance goals. Partners with clients belonging to a wide spectrum of industries (Pharma Healthcare, Aerospace, Perishables, Project Logistics, Automotive and New Mobility, Industrial and High Tech) and offers a wide range of tailor-made and end-to-end services (i.e.: Time-Defined Products, Sea-Air, Charter Services, Cargo Insurance, Customs Clearance), leveraging digital transformation and providing sustainable shipping options for customers to decarbonise their transport. The air freight capacity is build upon our network with the most effective gateways and long-lasting strategic carrier relationships. Is part of the Operations pillar which aims to adapt a new way of working (Airfreight 2.0) through high Global Service utilization and smart integration via eTouch; efficiently coordinates the interaction of the Operational Care Center and Process and Systems teams with other stakeholders, like Customer Care Locations, Gateway and Procurement Teams.Focuses on Operational Care and helps deliver operational excellence while continuously optimizing the cost of production. Contribute to the development of Airfreight export/import operations, enhancing operational capabilities, and delivering increased profitability. Assists the Operational Care Centre between cost-efficiency and high-quality processing. Collaborates to make sure that operations are managed within the respective regulatory requirements associated with the functions of their teams and in alignment with industry and national regimes.
Operational Care Center
Support the Operational excellence of the Operational Care Center through high-quality shipment and process management
Execute with the highest level of quality export/import services, dialoguing with suppliers, handling agents, carriers
Process Improvement
Help to optimize proceeedings to ensure development of Air Logistics operational Key Performance Indicators
Cooperation with other internal stakeholders
Ensure close cooperation with Customer Care Location, Systems and Process, Revenue Care, Warehouse and National Managers for optimized operations and gain specialized customer specific knowledge
Be part of Dangerous Goods support with certified knowledge as per IATA/ICAO regulations within the Operational Care Center
What we would like you to bring
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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