Atmosera empowers businesses to redefine what's possible with modern technology and human expertise. Our exceptional experience across Applications, Data & AI, DevOps, Security, and the Microsoft Azure platform enables organizations to accelerate innovation, enhance security, and optimize operational agility. As a Microsoft Partner with seven specializations, GitHub AI Partner of the Year, a member of the GitHub Advisory Board, and a member of the prestigious Microsoft Intelligent Security Association (MISA), Atmosera expertly delivers cutting-edge, integrated solutions that deliver business value.
Looking to advance your IT career and focus your skills on cloud infrastructure? As a Cloud Desktop Support Technician, you will play a critical role in the success of our Azure Managed Services division. Building on your experience as a systems administrator or cloud support technician, you will be the escalation point for complex issues, mentor junior team members, and drive continuous improvement in our operations.
This is a customer-facing position, working closely with IT professionals, business stakeholders, and partners to ensure stability, efficiency, and growth within client cloud environments.
This Support Technician position will cover 3rd shift hours (Sunday - Wednesday, Midnight to 11am Pacific time). Weekday coverage is subject to change but the hours will not.
Technical Support & Escalations
Manage network platforms, firewalls, VPNs, and implement policy-based routing and load balancing (Palo Alto and Azure Networking resources).
Build and maintain your expertise in Atmosera's monitoring infrastructure to diagnose problems impacting Windows servers, Unix/Linux servers, network equipment, and applications.
Continuous Improvement & Automation
Customer Experience & Communication
2+ years networking and security experience (firewalls, VPNs, load balancing, policy-based routing).
AZ-900, AI-900, DP-900, AI-900, SC-900, MS-900 Microsoft Fundamental level certifications.
This is a contractor position with the ability to work from home but may require travel to a client site.
Atmosera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
