Our Team Managers are a fundamental part of our business.
Floor Management and Operations
As a leader in the business, you will maintain a seamless back of house function and support the selling teams by ensuring a clean, organized and efficient working environment, contributing to the overall store success.
You will lead and develop the operations team through:
- inspiring hands-on team management and coaching
- maintaining inventory levels and controls
- best-in-class operations management
- maintain product availability to improve efficiency and maximise client experience
- effectively managing vendor relationships
- managing all internal auditing
- improving BOH processes and monitoring your operations budget.
Client and Business Development
- Support the team in building long term Client relationship, leveraging the different clienteling tools to to ensure the highest level of Client experience
- Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.
- Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
- Partner with the team to cultivate trusted, long-term relationships with High Jewelry and High Watchmaking clients, offering a truly bespoke experience aligned with the unique expectations of this clientele.
- Champion a culture of discretion and elevated service, ensuring each client interaction reflects the exceptional value and rarity of the pieces.
Team Management and Development
- Support your team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual development plans.
- Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
- Set individual and team goals; proactively assess and manage performance.
- Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
